I recently booked a flight from Darwin to Adelaide via BNE for a weekend over three weeks away, paid the extra for the Flexi fare hoping to use my first of four upgrades.
Paid the extra on an already expensive fare (rather than flying direct through a competitor as virgin does not currently have this route and the one they are commencing in March is significantly limited in days and times). Called up today to try and arrange an upgrade, thinking this is an adequate time, particularly as they talk about up to 4 hours prior to the flight. I was told there were no seats available for this to happen, this is greatly disappointing as there are business and business reward tickets available.
There doesn't seem to be much use to platinum. I was asked to call back in a week or two to see if seats are released but I doubt this will be successful.
Given I fly frequently and have sacrificed convenience and cost to keep my alliance with virgin I think unless this is sorted Virgin will be loosing a lot of my business and I definitely will cease aiming to retain platinum this year.
Paid the extra on an already expensive fare (rather than flying direct through a competitor as virgin does not currently have this route and the one they are commencing in March is significantly limited in days and times). Called up today to try and arrange an upgrade, thinking this is an adequate time, particularly as they talk about up to 4 hours prior to the flight. I was told there were no seats available for this to happen, this is greatly disappointing as there are business and business reward tickets available.
There doesn't seem to be much use to platinum. I was asked to call back in a week or two to see if seats are released but I doubt this will be successful.
Given I fly frequently and have sacrificed convenience and cost to keep my alliance with virgin I think unless this is sorted Virgin will be loosing a lot of my business and I definitely will cease aiming to retain platinum this year.