Plat Priority Line Not working

[Ansett]

Hi all

Have been trying to get through using the Platinum number and it its not asking for F/F Number etc and had been on hold for more than 20 minutes gave up tried again and again no enter your F/F Number and goes to general que.

Is any one else having the same issue?

 

[straitman]

Hi all

Have been trying to get through using the Platinum number and it its not asking for F/F Number etc and had been on hold for more than 20 minutes gave up tried again and again no enter your F/F Number and goes to general que.

Is any one else having the same issue?

It was having troubles this morning but came good after a few minutes. Sounds to me like it is getting worse not better as the day continues.

 

[samh004]

Just tried, didn't work for me.

Seeing as you can, I'd just use the P1 number

 

[Ansett]

Ok Posted this at 4.19 pm received phone call from customer service at 4.28.

Apparently Red Roo rang them and got them to ring me to help with what I wanted to do.

Firstly thank you Red Roo

Secondly it shows how powerful this forum can be

Indeed there is a problem with the Telephone system and this has been reported to the appropriate provider.

 

[Ansett]

Just tried, didn't work for me.

Seeing as you can, I'd just use the P1 number

I did indeed use the P1 number but try and avoid doing so for what should be a simple task

 

[opusman]

Maybe "priority" has also been redefined in the Qantas English Dictionary.

 

[samh004]

I did indeed use the P1 number but try and avoid doing so for what should be a simple task

I get that too... but if you can't do a simple task the regular way, sometimes you need to go the P1 way

Very glad to hear Red Roo was able to help you out on this occasion.

 

[JohnK]

The Platinum priority line has been enhanced.

Called today and after putting in my QFF number I was on hold for a few minutes. Not the end of the world but the calls used to get answered almost instantly.

I guess this is one of the areas where they have cut costs.

 

[GalaxyNexus]

Perhaps this is related to the Melbourne call center closure?