Personal greetings from the cabin manager - what can you (realistically) ask for?

[tdimdad]

With greetings, AY has this year done the acknowledgement of the status in a nice, discreet way.

On LHR-HEL, while the FA handed over the juice she added "Welcome onboard, sir, good to have you with us" but I noticed she didn't do that to others nearby.

On a different flight, a senior FA popped up late into the flight to tell when we will land (it was a little ahead of schedule). Again, that seemed one off because she then returned back to the J side. That was an unexpected but a practical way to acknowledge.

 

[BCons]

Best personal greeting was SQ cabin manager walking from the aircraft door, up the airbridge, saying welcome mr bcons and offering to take my carry-on bag. Laughing I replied that I had managed to get this far but thanks for the kind offer.. That was in J and it really set the tone for a great flt back from Sin.

I spose a gold, even lifetime, isnt much these days, but never got a hint of recognition from staff on 2 recent QF flts in J.

 

[trooper]

On NZ the J headphones in Y used to be pretty standard, along with a CSM visit and greeting. The BEST interaction was some years ago... when I commented on the lack of Pyjamas in NZ J I later received a very nice light wool skivvy in the mail... complete with subtle NZ logo...and a card signed by the "Concierge" from that flight... LOL I'll be hitting "Elite" again early in the New Year..be interesting to see what the current state of play is.

 

[NZflygirl]

Best personal greeting was SQ cabin manager walking from the aircraft door, up the airbridge, saying welcome mr bcons and offering to take my carry-on bag. Laughing I replied that I had managed to get this far but thanks for the kind offer.. That was in J and it really set the tone for a great flt back from Sin.

I spose a gold, even lifetime, isnt much these days, but never got a hint of recognition from staff on 2 recent QF flts in J.

I was in economy on Qantas and got no recognition and our entire row got skipped over for meals. I thought that was quite entertaining! I'd eaten in the lounge anyway. Very full flight and they were obviously busy and it was an innocent mistake.

In business it would seem weird to give a lot of attention to someone that upgraded with points to business vs someone that flies infrequently and paid for J. I mean you already have the frequent flyer, but you also want the money from the person that paid for business for example. Plus there might be an expectation of a particular type of service in business and everyone wants attention etc I guess if they have time they can do the greeting but what if they don't? Shouldn't they prioritise food and beverage service for everyone first? I already have a FF card and lounge access etc, do I really need a "special" hello? When it's not that special after a lot of flights?