Passengers roar 120 times a week with Tiger Airways

[oz_mark]

Passengers roar 120 times a week with Tiger Airways

TIGER Airways has admitted it received more than 120 complaints a week from disgruntled passengers in the past year.

The discount airline said more than 6000 passengers had lodged complaints in 2008-09 but this represented only about 0.4 per cent of the 1.5 million people who had flown with Tiger in this period.

 

[Grooba]

Sometimes I wonder how stories like this make the news... It's not as if people are paying for a premium service flying Tiger. You pay for what you get.

 

[oz_mark]

Sometimes I wonder how stories like this make the news... It's not as if people are paying for a premium service flying Tiger. You pay for what you get.

While that is true, the inability to contact Tiger over any issues that come up has been well documented. The problem with the report, is that while it documents the numbers of complaints about various carriers, one can't tell how many of those complaints were justified and resulted in findings against the carriers.

Even though the fares are cheap, there are certain basic consumer rights that should be provided. Anecdotal evidence on this board suggests that Jetstar has significantly lifted its game in the area since it first started, and now Tiger as the new player has some work to do.

 

[Grooba]

While that is true, the inability to contact Tiger over any issues that come up has been well documented. The problem with the report, is that while it documents the numbers of complaints about various carriers, one can't tell how many of those complaints were justified and resulted in findings against the carriers.

Even though the fares are cheap, there are certain basic consumer rights that should be provided. Anecdotal evidence on this board suggests that Jetstar has significantly lifted its game in the area since it first started, and now Tiger as the new player has some work to do.

That's very true. IMHO Jetstar have certainly lifted their game over the last year or so. However when the service drops and things go sour I have learnt to accept it as it's a budget airline.

 

[Bali Belly]

That's very true. IMHO Jetstar have certainly lifted their game over the last year or so. However when the service drops and things go sour I have learnt to accept it as it's a budget airline.

Certainly jQ have tried to lift their game but the spend on advertising has increased to give a false comparision to other airlines of which the prices has somewhat decreased so for the non business travellers it is an open market as to which airline provides the best value for money on their trips