Paid Qantas flights crediting as Classic Plus

[bussyboy]

if only the opposite problem which, lets face it, ought to be the norm: Classic Plus crediting FULL status credits!

 

[mviy]

Hmmm. I’ve encountered this problem again. Another revenue booking crediting as Classic Plus. I had hoped this would’ve been fixed by now.

 

[eminere]

Hmmm. I’ve encountered this problem again. Another revenue booking crediting as Classic Plus. I had hoped this would’ve been fixed by now.

Was your flight operated by a subsidiary airline?

 

[mviy]

There are some operated on a subsidiary on the return trip back, still to come.

 

[eminere]

There are some operated on a subsidiary on the return trip back, still to come.

But the flight that you've just had credited incorrectly, was it operated by a subsidiary?

 

[mviy]

But the flight that you've just had credited incorrectly, was it operated by a subsidiary?

I don’t think so but I was booked on one and they changed my flight.

 

[mviy]

Got it sorted for the outbound journey. Expect to need to call up again for the return journey after that posts.

Status retained before my return flight.

 

[Volando]

This happened to me today on the outbound leg of a J cash fare SYD-ADL-SYD (with movie ticket). So mainline-operated and the first flight of the simple trip. I'll wait until after the return flight and DSCs post to call to get it resolved.

 

[Vic]

Difficult not to encourage people to switch to flying CX with this P.P.Performance...

I'm really not sure how your comment is relevant to someone sharing their experience flying between Brisbane and Melbourne.
Does CX operate flights between BNE and MEL?

 

[aikman]

4 out of the 4 flights in my booking posted as classic plus reward so I sent an email to QFF to get it fixed. It's been 48 hours and still nothing so I am getting a little worried.

 

[fletty]

4 out of the 4 flights in my booking posted as classic plus reward so I sent an email to QFF to get it fixed. It's been 48 hours and still nothing so I am getting a little worried.

Just call them, they'll resolve it quickly.

 

[Volando]

4 out of the 4 flights in my booking posted as classic plus reward so I sent an email to QFF to get it fixed. It's been 48 hours and still nothing so I am getting a little worried.

I used the online claim form for my recent case because the ff call centre was shut at the time I wanted to try and sort it. It took 3 or 4 business days to get a response. Points for both flights and DSCs for one were rectified when they responded by email. I had to follow up twice more however to get DSCs for the second flight. Calling probably is the path of least resistance!

 

[zig]

I had this happen for a SYD-OOL flight I took on Friday 21 August (discount J, booked using a movie voucher & cash). Rang up to rectify on Monday and got the correct points & SCs awarded.

Not being a Points Club member, no DSCs had posted when I rang Qantas and I did not bother enquiring about DSCs on the call (as I won't need them to qualify for WP and I had no confidence in the agent being able to sort it out). Upon refreshing the app this (Wednesday) morning, the DSCs had appeared on my account.

Similar situation. I flew NTL-ADL return (J, voucher & cash), not a PC member. Following advice here I phoned up to rectify. 5 days later I'm still waiting. Not sure whether to phone again, email or just use the online claim form.

 

[aikman]

4 out of the 4 flights in my booking posted as classic plus reward so I sent an email to QFF to get it fixed. It's been 48 hours and still nothing so I am getting a little worried.

After 1.5 weeks my email was not responded to. So I called and selected the option - frequent flyer - missing points. The person I spoke to told me I'll get the points within 1-2 days but a few hours later she called back and said she couldn't help me but will transfer me to the team that can. The person she transferred me to knew exactly what had happened and said to give her 15 mins to fix it.
I checked my account the next day and the points, SC, DSC, lifetime SC were all fixed.

The key seems to be to reach the right department or person but who that is I don't know.

 

[zig]

After 1.5 weeks my email was not responded to. So I called and selected the option - frequent flyer - missing points. The person I spoke to told me I'll get the points within 1-2 days but a few hours later she called back and said she couldn't help me but will transfer me to the team that can. The person she transferred me to knew exactly what had happened and said to give her 15 mins to fix it.
I checked my account the next day and the points, SC, DSC, lifetime SC were all fixed.

The key seems to be to reach the right department or person but who that is I don't know.

I might phone up again if SC / DSC don’t show up. I have another 3 return flights booked in the same way, so I hope they fix this problem.

 

[Mattg]

How is this still happening now, months after the problem was first picked up?

Enough people in Qantas must know that this is a systematic issue at this point.

 

[Curated Stays]

QF IT is awesome as well as their willingness to sort known problems (this one, tickets taking ages being issued and creating problems on award redemptions, wrongly denied status credits and points on some partners' flights...) so they will get it sorted in the next millennium, eventually