Overlapping Bookings Caution

[jamesatfish]

Just a cautionary tale for anyone making overlapping bookings with Marriott.

I was in the middle of a 13 night stay at a St Regis in one European city when I needed to take a trip to another city unexpectedly for one night. I didn’t check out of the St Regis and left most of my luggage there, just made another booking for the other city.

Being stupid I booked the second hotel at another Marriott chain.

The points for the one night credited fine, but a month after checking out I still didn’t have points for the St Regis stay.

Chased up the customer service team, to be eventually told they won’t credit my 13 night booking because I had a separate 1 night stay during the same period.

Presumably there’s a rule somewhere that I wasn’t aware of, but lesson learned that loyalty to the same chain in this instance leads to punishment not reward.

 

[markis10]

Ask customer service to remove the single night and credit the longer one. Non crediting of overlapping stays is quite common now, Accor does this.

 

[jamesatfish]

Ask customer service to remove the single night and credit the longer one. Non crediting of overlapping stays is quite common now, Accor does this.

Thanks, I’ve asked for that to happen but no joy so far. Hoping common sense will prevail and they’ll credit the longer stay if they won’t accept both, but lesson learned.

 

[serfty]

Yes, generally the first stay to post for a date has priority. Any other subsequent posting attempt for a stay encompassing the date(s) of one that has already posted would be rejected by the automated systems.