Hi all,
Having some frustration with a retrospective claim for original routing credits following a significantly disrupted journey involving a cancelled QF international flight and re-routing on another (budget) carrier.
After multiple phone calls and half a dozen emails to customer care over the past fews I have finally received the original routing credits (following multiple denials), however I haven't managed to secure the double status credits attached to the reservation. I wouldn't usually care however it's the difference between WP and SG as of tomorrow.
It is additionally frustrating that I have to use a web form to submit feedback email now (frequent_flyer and customercare no longer seem to be monitored). If I haven't heard anything by the time I finish work today I will place another call but I am reluctant to do this as I am quite busy with other matters and recently hold times have been around 15 minutes on the premium line.
I am curious to know if anyone else has been in this situation and what the result was?
Cheers
Having some frustration with a retrospective claim for original routing credits following a significantly disrupted journey involving a cancelled QF international flight and re-routing on another (budget) carrier.
After multiple phone calls and half a dozen emails to customer care over the past fews I have finally received the original routing credits (following multiple denials), however I haven't managed to secure the double status credits attached to the reservation. I wouldn't usually care however it's the difference between WP and SG as of tomorrow.
It is additionally frustrating that I have to use a web form to submit feedback email now (frequent_flyer and customercare no longer seem to be monitored). If I haven't heard anything by the time I finish work today I will place another call but I am reluctant to do this as I am quite busy with other matters and recently hold times have been around 15 minutes on the premium line.
I am curious to know if anyone else has been in this situation and what the result was?
Cheers