Oneworld separate ticket interline changes

[kreuky]

no, I'm certainly not expecting them to break the policies (hence the backup plan). It was more so that if a lot of people argue and are unhappy, they are more likely to pass it to upper management.

 

[CaviAck]

I know this has already been asked, but I've seen no answer so I'll ask again:

Does the new rule apply to bookings made before July 1? My bookings were made with the expectation that the old rules would apply. In my case, it's a QF/AA connection.

As far as I can tell from the information released so far, I would interpret it as the changes are applied to all bookings regardless of when they were booked. Just because agents start to publicly inform pax from a certain date (which I assume this date was chosen so that QF can send out memos and infrom staff of the changes) doesn't mean that it will only apply to bookings made from that date. Unfortunately it seems that these changes are retroactive.

 

[SandyS]

Don't know if it's anything to so with the policy changes or just a glitch. Daughter leaving Chicago today on separate AA booking to LA to catch QF12 was told her bags were through checked but they couldn't issue boarding passes and she needs to go to Qantas desk in LA.

 

[TheInsider]

Don't know if it's anything to so with the policy changes or just a glitch. Daughter leaving Chicago today on separate AA booking to LA to catch QF12 was told her bags were through checked but they couldn't issue boarding passes and she needs to go to Qantas desk in LA.

Nothing to do with it.

 

[BD1959]

So what happens when QF are checking in for an itinerary where the split PNR is across a carrier which *does* continue to allow through check-in?

eg PNR 1: QF MEL-SYD, AA SYD-LAX
PNR 2: AA LAX-MIA

QF are protected because they only have (baggage) liability up until SYD, AA agree (generally) to accept the liability across split PNRs.

My guess is that QF would refuse to check through to MIA but that breaks the principle for AA (who as the final carrier on the first PNR has liability for the luggage off that PNR.)

Even more bizarre: what if this is ticketed off AA and uses an AA codeshare MEL-SYD? Operating carrier would be QF but from a passenger perspective, they could have been dealing totally with AA ... QF check-in just says "No"??

Regards,

BD

 

[dajop]

In that example surely not such a big inconvenience at LAX - as you have to collect and do bag drop anyway.

 

[BD1959]

In that example surely not such a big inconvenience at LAX - as you have to collect and do bag drop anyway.

But you'd have no MIA tag, so wouldn't you have to schlep to AA check-in and queue - potentially missing a tight connection??

Regards,

BD

 

[dajop]

But you'd have no MIA tag, so wouldn't you have to schlep to AA check-in and queue - potentially missing a tight connection??

Regards,

BD

Irrespective of through checking, isn't it inadvisable to do tight connections on separate tickets especially through LAX?

I guess you would be protected under AA's (current) policies anyway if missed the connection.

 

[BD1959]

Irrespective of through checking, isn't it inadvisable to do tight connections on separate tickets especially through LAX?

"Tight" with respect to LAX can be as bad as 3hrs.

What if you need to manhandle 3 large suitcases around to T6? Hardly a premium experience for a F passenger who is returning to the US having been assured by AA that they allow through check-in and will have done so on the outbound.

Regards,

BD

 

[codash1099]

As far as I can tell from the information released so far, I would interpret it as the changes are applied to all bookings regardless of when they were booked. Just because agents start to publicly inform pax from a certain date (which I assume this date was chosen so that QF can send out memos and infrom staff of the changes) doesn't mean that it will only apply to bookings made from that date. Unfortunately it seems that these changes are retroactive.

My bolding. I think we are entitled to some clarification.

 

[ozbeachbabe]

Don't know if it's anything to so with the policy changes or just a glitch.

Daughter leaving Chicago today on separate AA booking to LA to catch QF12 was told her bags were through checked but they couldn't issue boarding passes and she needs to go to Qantas desk in LA.

I don't think it's anything to do with the policy change - it could just be the link was down between AA & QF.

AA were still happy to through check the bags so if AA are changing their policy it hasn't kicked in or they're not changing it at all.

Your daughter's scenario also highlights another issue for people who are no status flyers. As long as AA continue to through check to QF AA will honour the two piece QF allowance.

If they AA discontinue this then pax will them need to pay AA any checked baggage fees applicable on an ORD/LAX ticket.

Furthermore if excess luggage is payable on a journey (not just talking about AA) people will have to pay twice - firstly to airline A from AAA to BBB then again to airline B from BBB to CCC.

Pax could end up shelling out a lot more money particularly where the weight system applies eg to/from Europe eg CX SYD/HKG excess baggage of 10kgs at approx AUD40.00 per kg then claim bags and recheck on BA HKG/LHR and get slugged again for 10 kgs excess in HKD.

 

[get me outta here]

Thanks for those further points. This just keeps getting worse.

I don't think it's anything to do with the policy change - it could just be the link was down between AA & QF.

AA were still happy to through check the bags so if AA are changing their policy it hasn't kicked in or they're not changing it at all.

Your daughter's scenario also highlights another issue for people who are no status flyers. As long as AA continue to through check to QF AA will honour the two piece QF allowance.

If they AA discontinue this then pax will them need to pay AA any checked baggage fees applicable on an ORD/LAX ticket.

Furthermore if excess luggage is payable on a journey (not just talking about AA) people will have to pay twice - firstly to airline A from AAA to BBB then again to airline B from BBB to CCC.

Pax could end up shelling out a lot more money particularly where the weight system applies eg to/from Europe eg CX SYD/HKG excess baggage of 10kgs at approx AUD40.00 per kg then claim bags and recheck on BA HKG/LHR and get slugged again for 10 kgs excess in HKD.

 

[RooFlyer]

<snip>
Pax could end up shelling out a lot more money particularly where the weight system applies eg to/from Europe eg CX SYD/HKG excess baggage of 10kgs at approx AUD40.00 per kg then claim bags and recheck on BA HKG/LHR and get slugged again for 10 kgs excess in HKD.

(my bolding)

*** BINGO! ***


And not just to airlines. Consider the pax who has the gall and temerity to book SYD-SCL on Qantas, then has a separate ticket on LAN. Rather than just sauntering up to the LAN lounge at SCL after arriving, they have to now enter Chile, paying the US$117 'reciprocity fee', get bags, re-check, go through security etc etc.

Family of 4? Well, that's A$633 right there.

What do you think of that, Red Roo?

 

[CaviAck]

I don't think it's anything to do with the policy change - it could just be the link was down between AA & QF.

AA were still happy to through check the bags so if AA are changing their policy it hasn't kicked in or they're not changing it at all.

Your daughter's scenario also highlights another issue for people who are no status flyers. As long as AA continue to through check to QF AA will honour the two piece QF allowance.

If they AA discontinue this then pax will them need to pay AA any checked baggage fees applicable on an ORD/LAX ticket.

Furthermore if excess luggage is payable on a journey (not just talking about AA) people will have to pay twice - firstly to airline A from AAA to BBB then again to airline B from BBB to CCC.

Pax could end up shelling out a lot more money particularly where the weight system applies eg to/from Europe eg CX SYD/HKG excess baggage of 10kgs at approx AUD40.00 per kg then claim bags and recheck on BA HKG/LHR and get slugged again for 10 kgs excess in HKD.

I didn't think IATA Resolution 302 or the DOT's rules applied to multi ticket itineraries, so this was going to be an issue anyway. I thought interlining was merely a process that made transfer of bags from one carrier to another easier and had nothing to do with the baggage allowance itself.

 

[codash1099]

I've just contacted AA reservations and they have confirmed that their policy on missed connections with OneWorld remains in place. Let them know of the delay and they will arrange booking onto a later flight.

Good to know at least one airline still thinks they are in an alliance.

 

[sanne]

Don't know if it's anything to so with the policy changes or just a glitch. Daughter leaving Chicago today on separate AA booking to LA to catch QF12 was told her bags were through checked but they couldn't issue boarding passes and she needs to go to Qantas desk in LA.

This happened to us in April this year. Flew MIA/LAX AA 1st to connect with LAX/BNE QF J on 2 separate bookings. Bags were through checked MIA/BNE but had to get boarding passes LAX/BNE at QF lounge in LAX.

 

[kreuky]

I believe AA has a policy that if you are connecting to an international oneworld flight (< 24hrs) even on separate tickets, you are entitled to the international allowance and don't have to pay for the domestic leg. Just have to show the boarding pass or ticket. This may be a separate policy to the interline policy - so if they in the future refuse to interline, you can still show the international connection and not have to pay for baggage (I hope).

 

[ozbeachbabe]

I've just contacted AA reservations and they have confirmed that their policy on missed connections with OneWorld remains in place.

Let them know of the delay and they will arrange booking onto a later flight.

Good to know at least one airline still thinks they are in an alliance.

So in this instance AA are talking about a scenario where if you're travelling BNE/LAX on QF15 then same day LAX/MIA on AA, if the QF flight is delayed and you contact AA before you noshow for LAX/MIA, AA will rebook you on a later flight?

Wonder what happens in the reverse direction on separate pnrs flying MIA AA x/LAX QF BNE when AA is delayed resulting in you missing QF16?

Would they rebook you on QF or some other airline at a cost to them as they're technically responsible, having through checked the bags and issued the QF boarding passes, or would AA just flick pass you back to QF citing separate tickets?

 

[defurax]

So in this instance AA are talking about a scenario where if you're travelling BNE/LAX on QF15 then same day LAX/MIA on AA, if the QF flight is delayed and you contact AA before you noshow for LAX/MIA, AA will rebook you on a later flight?

Wonder what happens in the reverse direction on separate pnrs flying MIA AA x/LAX QF BNE when AA is delayed resulting in you missing QF16?

Would they rebook you on QF or some other airline at a cost to them as they're technically responsible, having through checked the bags and issued the QF boarding passes, or would AA just flick pass you back to QF citing separate tickets?

The AA policy has been reworded recently:

oneworld Reaccommodations – Separate Tickets (https://ssc.aa.com/prmportal_enu/AgencyReferenceFiles/Booking and Ticketing Index.pdf#page=6)
Changes to itineraries for Customers holding separate tickets:
AA to/from Non- oneworld® Carrier
Schedule Irregularity procedures and AA Conditions of Carriage do not apply to separate ticketspurchased by the customer as part of their journey. Example: customer holds a ticket from ABQ-ORDABQon AA (001 ticket stock) and a separate ticket on another carrier for continuing travel from ORD. Ifthe AA flight is late or cancelled, AA has no responsibility for onward travel on a separate ticket for travelon a non- oneworld carrier. Advise customers who may be affected that they will need to work separatelywith the other airline for assistance.
AA to/from AA or a oneworld® Carrier
If a customer is holding separate tickets on AA or another oneworld carrier, customers holding separatetickets where travel is on oneworld airlines should be treated as through ticketed Customers. In the eventof a disruption on the originating ticket, the carrier responsible for the disruption will be required to reroutethe customer to their final destination. The ticket stock of the second ticket must be of a oneworld carrier,eligible under the Endorsement Waiver Agreement. You may contact AA Reservations 1-800-433-7300(U.S. and Canada) or outside the U.S. and Canada, reference Worldwide Reservations Numbers foradditional information if the separate ticket is for travel on a oneworld carrier.

So they now suggest to call AA if the connecting flight to be missed is operated by OW (My travel agent would not be dedicated enough to do that for me!)

 

[wandering_fred]

The AA policy has been reworded recently:
...
So they now suggest to call AA if the connecting flight to be missed is operated by OW (My travel agent would not be dedicated enough to do that for me!)

Now relocated to the very bottom of the document with an updated reference of 18 May 2016. Further changes in store? :?:

And all that could be because QF CX and BA (I suspect the major connecting partners) have stated they won't handle IRROPs on two PNRs.

Happy wandering

Fred