Oneworld Classic Flight Reward Discussion - The Definitive Thread

[Mr H]

So if we make our own way to CMB ( another PNR or paid ticket ) we can use the previous SIN as a stopover or open-jaw to CMB and then continue with the original OWA to get from CMB to MEL?

Yes, I believe so. SIN to CMB would have to be open jaw since you will already have used it for a stopover. Then you can travel directly out indirectly to MEL resuming your original OWA. Unless anyone wiser can spot a problem.

 

[Tonkatough]

Likely a through-fare issue. Have you got room in your OWA for a night or 2 in DOH?

Thank you djkelly69, yes that is one good option.

Would you or anyone have any routing suggestions with J availability, departing London on 5 July 2023 to Hong Kong with any possible connection...?

 

[Mr H]

Would you or anyone have any routing suggestions with J availability, departing London on 5 July 2023 to Hong Kong with any possible connection...?

I would recommend looking for yourself - The QF Multi City tool is your friend.

 

[djkelly69]

Would you or anyone have any routing suggestions with J availability, departing London on 5 July 2023 to Hong Kong with any possible connection...?

LHR-BOM-HKG seems possible, but first leg would be PE.

 

[pjm99au]

Thank you djkelly69, yes that is one good option.

Would you or anyone have any routing suggestions with J availability, departing London on 5 July 2023 to Hong Kong with any possible connection...?

It’s drawn out but there are 2x J

14:15 5/7 BA 119 LHR - BLR with a 21 hr stopover connecting to

01:40 7/7 CX 624 BLR - HKG arrives 10.10 7/7

 

[EestiTiger]

Heard a new one from an agent today...

We can't downgrade you from Business to Economy. Trying to push out a simple QF flight to later in the day and there is only Economy available. BNE-SYD so I am fine to go Economy. Serenity Now.

 

[algae]

Heard a new one from an agent today...

We can't downgrade you from Business to Economy. Trying to push out a simple QF flight to later in the day and there is only Economy available. BNE-SYD so I am fine to go Economy. Serenity Now.

I've heard that before as well. Probably 12 months ago was told they can't mix business and economy

 

[kingzac]

A new one for me. I tried to add 3 flights to a booking, was told it couldn't be over 13 segments, okay I'll add 2 of them and cap out.
Answer came back that to add flights there needs to be an additional 2 seats on all the other flights to complete a new booking and "exchange" over the booking to a new one, and because there are no reward seats left on my 11 other flights it can't be priced and therefore no other flights can be added.
Not worth arguing as the guy was quite nice and seemed to try his best, but this seems a bit ridiculous.

 

[Danger]

Wow. Yes, that is a new one. It's good to see the useless agents expanding their kit of excuses.

 

[Guvner]

Useless is a bit harsh. Poorly trained might be more apt.

 

[Lynda2475]

Still waiting for points to be deducted, new e ticket issued. Wil have to call yet again tomorrow, this is getting tiresome.

 

[Mr H]

Still waiting for points to be deducted, new e ticket issued. Wil have to call yet again tomorrow, this is getting tiresome.

If you have a ticket you don’t need to call again. The points will be taken eventually.

 

[Lynda2475]

If you have a ticket you don’t need to call again. The points will be taken eventually.

Unfortunately i do not have a valid ticket for whole trip. I had one, but then removed a flight and replaced with 2 other flights and they have not been ticketed. So now whole itinerary is at risk. So stressful.

 

[Mr H]

Unfortunately i do not have a valid ticket for whole trip. I had one, but then removed a flight and replaced with 2 other flights and they have not been ticketed. So now whole itinerary is at risk. So stressful.

Sorry, I misunderstood your post and thought you meant that your new e ticket has been issued. If it hasn’t then yes, you need to keep phoning. Have they taken your money? Hopefully they have, otherwise they won’t issue a ticket. They also have to have calculated the points, but sometimes they seem to be taken days or weeks after the ticket is issued.

 

[PointsTraveller!]

I’ve been charged the 5,000 points fee per person to add flights to my OWA booking. Is this correct as there is no other way to do this than on the phone?

 

[Pete98765432]

I’ve been charged the 5,000 points fee per person to add flights to my OWA booking. Is this correct as there is no other way to do this than on the phone?

Yes, you’d be charged this even if you could do it online. What you shouldn’t be charged is the 7700 points “International Reward Assistance Fee”.

 

[Kangol]

I’ve been charged the 5,000 points fee per person to add flights to my OWA booking. Is this correct as there is no other way to do this than on the phone?

The 5k change fee is normal.
You are referring to the service fee which is waived for J/F awards.

 

[PointsTraveller!]

The 5k change fee is normal.
You are referring to the service fee which is waived for J/F awards.

Yes, you’d be charged this even if you could do it online. What you shouldn’t be charged is the 7700 points “International Reward Assistance Fee”.

Thanks. Just booked last leg just booked and this is the first time they’ve charged this. Lucky me I guess.

 

[Mr H]

Thanks. Just booked last leg just booked and this is the first time they’ve charged this. Lucky me I guess.

It was suspended during Covid. Reintroduced for new bookings from September 2022 and for old bookings for changes made after 1 January 2023 IIRC.

 

[Kangol]

Thanks. Just booked last leg just booked and this is the first time they’ve charged this. Lucky me I guess.

Note that this charge is only when it's re-ticketed.
You could make multiple changes and be charged for it once, if there was a delay in reissuing the ticket after the first change - and you made a subsequent change.