The airlines have been busy updating their Northen Summer 2023 schedules. Overnight I had 2 minor flight time changes for BA flights and 2 major time changes on JL flights meaning I miss my connection by hours from NRT to FRA. The email says they are working on it and will be in contact soon and yes there goes a flock of pigs flying by.
1st call to MNL, she said she found a number of alternatives. I asked on JL in J. Then she said Oh is it a rewards booking. It all went downhill from there. I asked her to contact the OW liason desk to request they release revunue seats. She said I should call back in 24-48 hours as more rewards seats might be released. I told her politley I was going to hang up and call back and hope I get someone who knows how to contact the OW liason desk.
2nd call CT. She seemed to know her stuff. She 1st searched for alternative flights and then came back and said she will get her supervisor to email JL and ask them to resolve the conflict. While I waited she got her supervisor to do that (she said they are not authorised to make these requests themselves). She said it should take 24 hours, sometimes even less to get a response. She said someone will call back (I'm not hopeful of that). I confirmed she had put a note on the booking.
I'm dreading calling back tomorrow and finding no email has been sent or they tell me to wait 72 hours and then 5 days, then 7 days, yes that has happened to me before.
