I have been searching using multi city tool today with no problem. I did not go all the way to booking confirmation page though.
Oneworld Classic Flight Reward Discussion - The Definitive Thread
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algae
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I haven't seen that error before. Often it might be one specific route that's causing the issues. Try one by one deleting routes and see if you can find the problematic one. Then book the rest online and call to add the last one.
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As long as you are happy that they know what they are talking about.
Anyway, who were the carriers that the flights were with? I assume non-oneworld carriers.
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MEL_Traveller
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it’s very unusual for the qf booking tool, in fact any award booking tool, to show codeshare flights. With a couple of exceptions, awards are only available on the operating carriers’ flight numbers.
IIRC there are two flights where the exception applies, where Qantas operates a flight jointly with its partner, but that carries a standard QF flight number.
MEL_Traveller
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As part of a DONE a code share won’t matter, code shares are allowed.
For award bookings it is usually only the operating airline code that is allowed. The HEL-MAD flight seems odd in that it isn’t a code share… it says operated by Iberia for Finnair, and it carries an AY code, much like domestic USA feeder flights. The Iberia website lists it as a finnair flight.
It’s certainly bookable on QFFF. Not sure why the call centre had a problem.
Sounds like HUACA until the right person picks up at the Call centre. The story that you have been given by Fiji sounds a bit suspicious. Maybe it was just to get you off the line.
I have done an AY flight MAD to HEL as part of a OWA.
It was operated by Iberia.
Job doneAs long as you are happy that they know what they are talking about.
Anyway, who were the carriers that the flights were with? I assume non-oneworld carriers.
3 calls to Fiji - 99% useless but SA 100% good even to the point of booking a flight that was not yet available on line.
FYI the Hel - Mad wasn’t a problem but still was to Fiji
Thanks to all for their input
I've just booked seats in J class for AUG/SEP next year this morning as the first part of a OWA trip, with the rest to be booked as flight availability rolls round - feeling relieved with getting these seats.
CBR-SYD-JFK (QF3)
JFK-CMN (AT)
How long should I wait for ticket numbers before getting concerned?
CBR-SYD-JFK (QF3)
JFK-CMN (AT)
How long should I wait for ticket numbers before getting concerned?
The ticket email has been received. So far so good, next flights hopefully CMN-IST, IST-AMM.
Another useless call to Fiji today. I asked agent to make change to booking. Clearly explained route is cancelled so there won't be any availability for replaced flight. She said let she check and put me on hold. She got back that Support team told her I should wait 2-3 weeks later where there maybe new flight available then they can book me new flight.
I insisted I find alternative flights with long transit and want to add new flights to booking.
She said cannot add flights to booking. I insisted that she just try adding flights and update booking to get reprice. She put me on hold then call got disconnected (with Qantas rating message) in a few seconds. I reckon she intentionally hanged up.
I insisted I find alternative flights with long transit and want to add new flights to booking.
She said cannot add flights to booking. I insisted that she just try adding flights and update booking to get reprice. She put me on hold then call got disconnected (with Qantas rating message) in a few seconds. I reckon she intentionally hanged up.
MEL_Traveller
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‘not being able to add flights to an existing booking’ is a recurring problem. AFF’s editor reached out to qantas who said ‘sure you can add extra flights’… but without this filtering down to the call centres there’s nothing we can do about it
Maybe the Call Centre agent didn’t want to argue with the customer.
Second call to Philippines: agent was able to remove a segment of 2 flights with Finnair. However for Sydney-Tokyo-Osaka flight with JAL she said it's married segment so cannot cancel Tokyo-Osaka segment. Sydney-Tokyo was available originally but i booked Sydney-Tokyo-Osaka so i could continue on Osaka-Helsinki. If i booked each segment Sydney-Tokyo and Tokyo-Osaka as 2 separate flights, now i can just cancel Tokyo-Osaka with no problem. This could be a tip for other people to book separate segments if available?
Call was disconnected abruptly and she called me back a few times.
I can see segment of 2 flights with Finnair is removed in my booking. She said booking would be ticketed in 24-48 hours.
I asked to add new flights to replace the cancelled flight Osaka-Helsinki. She tried making change then call is disconnected and she did not call me back this time.
Third call to Fiji: agent said booking is pending change / waiting to be ticketed. He cannot add flights or do anything. I have to wait for booking to be ticketed then call to request change. Is this true?
In any case, I would wait for each change to be properly processed and ticketed before making the next change. But that’s just me maybe.
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