Oneworld Classic Flight Reward Discussion - The Definitive Thread

[Captain Halliday]

Yes Mel - Syd is ticketed.

On the same PNR as your other flights?

That doesn’t seem right.

 

[pjm99au]

Hi. Question for the brains trust. The final classic award seats to complete next years OWA are now showing up as available on the Qantas website. I called up today to add them to our booking and I was advised (by Hobart) that that classic award inventory was not available to add to an existing booking. I asked about an escalation to revenue management to get the seats released and was then told the fare buckets to add to an existing booking were still showing no I availability despite expert flyer showing I9 for that flight.

Has anyone come up against this restriction on existing bookings accessing availability before?

 

[levelnine]

Has anyone come up against this restriction on existing bookings accessing availability before?

Incorrect. HUACA.

 

[MelbFlyer]

The final classic award seats to complete next years OWA are now showing up as available on the Qantas website. I called up today to add them to our booking and I was advised (by Hobart) that that classic award inventory was not available to add to an existing booking.

Definitely wrong - as per the above poster, hang up and call again until you get someone who can see / add the reward seats.

It may take a while and many phone calls, but eventually you hopefully can get someone who can "all of a sudden" see and add.

 

[pjm99au]

Thank you both. Called again and got it sorted.

 

[ellen10]

I just received a notification from Finnair about a flight change by 5 mins.
We are flying JL from Singapore to Tokyo and then flying Tokyo to Helsinki then connecting Helsinki to Budapest. The 5 min change is on on the Helsinki to Budapest flight.

The email says to accept the change in Finnair Manage my booking. I have not received anything from Qantas. Do I just accept the change as per directed in the Finnair manage my booking?
Will I receive a new eticket?

I don't want to mess up my other bookings.

 

[MelbFlyer]

Wait until you get an email from Qantas to accept the change via their portal.

If it's a small timing change ie. 5 mins, a new e-ticket won't be required to be re-issued.

 

[tpor5488]

Hi, can someone please let me know what the Most Significant Carrier is for a OWA (all economy)? I am leaving Australia on QF then flying JL, AY, AA, AS. One set of flights is DUB - ORD - SEA on AA, bags included. Next day, less than 24 hours, SEA - MSO on AS, no bags included. Is the MSC the first carrier for the OWA or is it sector by sector?
Many thanks

 

[Warragul]

Hi, can someone please let me know what the Most Significant Carrier is for a OWA (all economy)? I am leaving Australia on QF then flying JL, AY, AA, AS. One set of flights is DUB - ORD - SEA on AA, bags included. Next day, less than 24 hours, SEA - MSO on AS, no bags included. Is the MSC the first carrier for the OWA or is it sector by sector?
Many thanks

On my OWA in Sept/Oct it changed with each connecting flight journey. From memory if you check your booking on rj.com it will show the most signifcant carrier for each leg or segment of the itinerary. (Sector is not a thing in IATA speak).

 

[tpor5488]

On my OWA in Sept/Oct it changed with each connecting flight journey. From memory if you check your booking on rj.com it will show the most signifcant carrier for each leg or segment of the itinerary. (Sector is not a thing in IATA speak).

Thanks for that

 

[funnybrus]

Currently have booked in & ticketed:
BNE-SYD-SCL (QF)
EZE-GIG (BA)
GIG-MAD-MXP (IB)
FCO-MAD-MEX (IB)
MEX-JFK (AA)
LAX-BNE (QF)
Total: 33,754mi

I'm wanting to change the FCO-MAD leg to be a CTA-MAD, taking it to 34,282mi. I've had a couple of agents be able to identify the availability but unable to price the subsequent itinerary. Is it possible that 34,282 is too far on QF's system or should I try again with more agents?

 

[Mr H]

Currently have booked in & ticketed:
BNE-SYD-SCL (QF)
EZE-GIG (BA)
GIG-MAD-MXP (IB)
FCO-MAD-MEX (IB)
MEX-JFK (AA)
LAX-BNE (QF)
Total: 33,754mi

I'm not often envious of others' itineraries, but that one is a masterpiece.

 

[funnybrus]

I'm not often envious of others' itineraries, but that one is a masterpiece.

Thanks. Helps knowing what you're doing well in advance (and being happy to pay 20k in change fees to add every leg individually)

 

[Mr H]

Thanks. Helps knowing what you're doing well in advance (and being happy to pay 20k in change fees to add every leg individually)

I have done a picture of it for you

 

[Jacques Vert]

I'm wanting to change the FCO-MAD leg to be a CTA-MAD, taking it to 34,282mi. I've had a couple of agents be able to identify the availability but unable to price the subsequent itinerary. Is it possible that 34,282 is too far on QF's system or should I try again with more agents?

Is CTA-MAD on IB? One way flights on IB often have to be priced manually. Try again with another agent.

 

[funnybrus]

Is CTA-MAD on IB? One way flights on IB often have to be priced manually. Try again with another agent.

Correct - thanks for the input.

 

[Jacques Vert]

Correct - thanks for the input.

Good luck, keep calling until you get an agent who can do it for you.

 

[Cardinal]

After some experimenting and several long calls, I've learned a few things that may or not be common knowledge. I'm going to write them all down here in case it helps someone in the future:

1. Sometimes (as I posted on the previous page) the flights don't actually cap out to 318k. However, it seems like if you keep adding flights they will cap out to 318k at some stage. I managed to get MEL-LAX, SFO-JFK, JFK-HEL, BRU-HEL-KIX, KIX-KUL and KUL-ADL to cap out at 318k (however I didn't book this).

2. Some J award seats (definitely was the case for AY16 JFK-HEL and AY8 MIA-HEL) that don't appear if searched separately, DO appear if you book an AU origin flight prior. For example, ADL-MEL, JFK-HEL shows a JFK-HEL J award on 19/3. This doesn't appear on a search on AA's site either. If you search JFK-HEL alone and you'll only see a Y seat. If you search SFO-JFK-HEL, you also won't see it. I thought this was phantom availability, but I was able to book this seat (and get it ticketed!).

3. Airports not searchable on the Qantas website can be booked over the phone. Surprisingly wasn't that painful and I managed to book flights from HEL-TOS in J easily.

4. Ticketing a flight that starts in the USA seems to be troublesome as they require you to fill in a form to satisfy their "Secure Flight Passenger Data Requirements" prior to being ticketed. I booked my flights over the phone and they appeared in My Booking but then disappeared the next day. I contacted the reward ticketing escalations team (no reply, but they might have done something) and also called up to get them ticketed again. In the end, I received an email in my inbox requesting me to fill in the aforementioned information and then had my e-ticket a short while later. Booking the same flight for my sibling was worse - they never appeared in My Bookings and despite every agent telling me they were in the ticketing queue with nothing else to be done (and a couple even taking down the information required in the Secure Flight Passenger Detail form) nothing happened. After emailing the reward ticketing team however, they very promptly replied with instructions to go into the manage booking page and add the information directly (not My Bookings > Manage booking, but manage booking from the main Qantas page). After that, the e-ticket was finally issued shortly after.

My flights finally ended up being a mix of QF redemptions and VA redemptions as I was unable to find a good way back:

My final QF booking looked like this:

ADL-MEL, SFO-JFK, JFK-HEL-TOS, TOS-HEL-LHR with taxes at just under A$100.

I decided to give up on the OWCA due to being unable to find a way back that worked out well. I booked separate VA flights (UA, QR) to get to the USA and back home from Europe.

Overall very happy with these flights.

Thanks for the info- about to jump head on into my first OWA since COVID and maybe you might save me a few new injuries.

Although the idea of phoning to find seats already fills me with dread

Post automatically merged: Dec 3, 2023

I have done a picture of it for you

View attachment 355464

Nice job getting in and out if Australia via North and South America.

 

[icecream]

Trying to add SFO-HND-SYD which used to come up directly if searching SFO-SYD, now it no longer comes up and you can only search SFO-HND and HND-SYD separately. When calling to add both, agents will be able to find one of the flights and add it, but then not the other. Is this a married segment issue? Is there a way to see this online beforehand and know it's not possible to put together (and save wasting time calling)? If I add those two flights to my cart as a test it does let me go ahead, so it's seemingly available for new bookings :/

 

[ellen10]

I just received a notification from Finnair about a flight change by 5 mins.
We are flying JL from Singapore to Tokyo and then flying Tokyo to Helsinki then connecting Helsinki to Budapest. The 5 min change is on on the Helsinki to Budapest flight.

The email says to accept the change in Finnair Manage my booking. I have not received anything from Qantas. Do I just accept the change as per directed in the Finnair manage my booking?
Will I receive a new eticket?

I don't want to mess up my other bookings.

So I posted a week ago about a Finnair notification about accepting a flight change of 5 minutes (I have not accepted it yet).

It was suggested that I wait until receiving notification from Qantas. No email notification as yet, but when I go into manage my booking there is an alert about looking at the change. But no where to accept the change, just informing me.

Should I just accept the change that Finnair sent through? I don't want to do nothing and have all the flights cancelled.