Oneworld Classic Flight Reward Discussion - The Definitive Thread

[Mr H]

At times i really wish i could invoice my time being on hold all of these days.

You can - just don't expect it to be paid.

 

[jkcfc]

At times i really wish i could invoice my time being on hold all of these days.

Even billed out at minimum wage we'd be able to fund all taxes for our upcoming trips.

 

[Lynda2475]

I think you'll find that for the last several years, for the purposes of a OWA, you can book AA first class and it will be deemed to be a booking into a U class seat i.e. J, and you still only pay 318,000 points.

This is true, my upcoming OWA J trip has 2 First Class AA domestic flights (JFK-ORD and ORD-DFW) and still capped out at 318k. That said I added those flights over the phone so don't know if magic was performed, as my original online itinerary didn't have any US domestic legs.

 

[Guvner]

My SYD-JNB flight in Sept just got moved back a day. Seems they are dropping the Sunday flights.
It's part of an OWA with QR legs. No new e-ticket yet. I have a bad feeling about this.

 

[Guvner]

As expected. it's never straight forward with this mob.
QF63 originally booked 4/9. Email recvd stating flight had changed to 5/9. Went to MMB and accepted change.
MMB shows 5/9 as expected.
No new e-ticket received 6 hours later. Went back to MMB and flight still showing 5/9. Selected "email Itinerary" and updated e-ticket received showing flight is now on 6/9. MMB still states 5/9. CMT shows 5/9.
I give up. I really don't want to call and have anyone manually mucking around with my OWA booking, particularly as it has QR sectors.

 

[jkcfc]

And now it feels like i'm living out the definition of insanity - expecting things to change but keep on calling and getting the same response even from Auckland.

This is even after my DOH-BNE flight disappeared again overnight.

I really don't know what to do. It does go through to the section where you can manually change the flight through MMB but in the past it hadn't however comes up with an error saying Qantas can't find any available flight alternatives for the 3 days either side of the booking.

Any advice?

Should I be saying something specific like the tickets haven't been issued or any other ideas?

I've gone to MMB through Finnair & Qatar (logged in on QR with the e-ticket number) and can see our e-ticket numbers listed on both sites (these match the text based emails received from Qantas).

I sent the itinerary from each site and it lists our updated flights with the e-ticket number and booking reference. Is this enough to confirm the flights are indeed ticketed or does it come down to the Qantas PDF with e-ticket number which no agent can possible get sent to me?

 

[Fil-Ski]

Just wanted to know if someone could help me with the following. The below article states that if you start your trip in a non-Australian city you can effectively get 2 trips.

Perks of starting your Qantas oneworld Classic Reward overseas

Benefits of starting your Qantas oneworld Classic Flight Reward from overseas include more holidays, and paying less in taxes.

www.pointhacks.com.au

I have tried the following itinerary:

Trip 1

HND-JFK

JFK-LHR

LHR-ADL

Trip 2

ADL-SIN

SIN-ADL



When I try on the oneWorld site I get the following validation error

You may have only one intercontinental departure and arrival in each continent. Please select a different destination.

 

[levelnine]

When I try on the oneWorld site I get the following validation error

You may have only one intercontinental departure and arrival in each continent. Please select a different destination.

Use the Qantas Multi-City booking page.

The Oneworld site is not for Qantas Oneworld Classic Rewards.

 

[Mr H]

When I try on the oneWorld site I get the following validation error

You may have only one intercontinental departure and arrival in each continent. Please select a different destination.

Are you trying to book as a Classic Rewards One World redemption or some kind of points/cash RTW booking? Many OWAs have multiple visits to a continent. My forthcoming redemption goes:

Australia
Asia (stop)
Yurp (stop)
Asia (stop)
Africa (stop)
Asia (stop)
Yurp
Asia
Australia.

 

[Fil-Ski]

Use the Qantas Multi-City booking page.

The Oneworld site is not for Qantas Oneworld Classic Rewards.

OK so that might explain it

 

[ozflier]

Just when I thought that QFF reservation line could not get any worse , it just did - the call back system is currently inoperative . I learnt this after waiting for 4 hours - at least I was not actually on the line .
I rang re a glitch in flights for tomorrow - all our business class seats seat reservations lost and I am trying to fix it and sit us together .
Could not do it online and now potential seating keeps disappearing as time goes by.
It must be incredibly frustrating for pax with more pressing issues than mine!

 

[Guvner]

As expected. it's never straight forward with this mob.
QF63 originally booked 4/9. Email recvd stating flight had changed to 5/9. Went to MMB and accepted change.
MMB shows 5/9 as expected.
No new e-ticket received 6 hours later. Went back to MMB and flight still showing 5/9. Selected "email Itinerary" and updated e-ticket received showing flight is now on 6/9. MMB still states 5/9. CMT shows 5/9.
I give up. I really don't want to call and have anyone manually mucking around with my OWA booking, particularly as it has QR sectors.

So I called today.
Got straight through (!) and explained that my e-ticket had dropped off my OWA booking after Qantas had changed my flight... not me..
Went through the whole story.. told her exactly what I needed fixing.

Agent taps away, puts me on hold. Comes back on and says did you use a credit card to pay the taxes? I asked why that was relevant, she said "Because I need to process your refund".
Me: "Refund! Noooo... I don't want you to touch any flights, Don't cancel anything, I just want the e-ticket which matches the booking."
Agent: "Let me put you on hold"
75 minutes later. "OK sir, I have fixed the issue and you need to pay 60c"
Me: laugh.. "Why's that?"
Agent: "It's been re-priced"
Me (after processing what she said): "So to summarise, I need to pay Qantas 60c extra for an e-ticket that was dropped from my booking because Qantas cancelled the original flight and put me on one the next day?
Agent; Yes.
Me: "So what would have happened if I hadn't noticed the e-ticket had dropped off, the "Accept Change" function did not say anything about more money, it just went through?"
Agent: "The whole booking would have been cancelled"
Me: Incredulous "So you are telling me that if I hadn't contacted you and just relied on the booking information on my PNR, which I got in an email from Qantas after the flight change, you would have cancelled my whole booking because of a 60c price difference, that I did not know about, and is not mentioned anywhere, due to a flight that Qantas cancelled?
Agent; Yes, that's correct.
Me: Laughing "Here's my VISA. I hope you aren't also charging me a CC fee?"
Agent "No"

I also asked about another booking and she replied “sorry sir we have been instructed to only help with one booking, you’ll have to call back”.. this aligns with earlier poster’s experience.

Apparently I can expect my new e-ticket in 24-48 hrs. Now I'm waiting for/expecting the QR legs to be auto cancelled due to the re-ticketing delay.

This is a company that has received $2 billion in wage subsidies, financial support and fee-waiving from the Federal Government since the pandemic began, but I am expected to pay a token 60c to keep my booking alive during a call to an offshore call center..

Absolute farce, I'll leave it there....

 

[bookworm]

Hi everyone,

Thank you for all your help, greatly appreciated.

My itinerary thus far looks like this:-

1. PER-MEL (TRANSIT)
2. MEL-NRT (TRANSIT)
3. NRT-LAX (TRANSIT)
4. LAX-LAS (STOPOVER)
5. LAS-SFO (SURFACE SECTOR)
6. SFO-ORD(TRANSIT)
7. ORD-LHR(TRANSIT)
8. LHR-IST(STOPOVER)
9. IST-DOH(STOPOVER)
10. DOH-MEL(TRANSIT)
11. MEL-PER

I am curious if I can add on :
SFO-YVR(STOPOVER)
YVR-SFO (TRANSIT)
After #5 above

Please advise.

Also I have not received an email from Qantas with the tickets. (spoke to them more than 24 hrs ago)
Flights are showing up on all the carriers and when I log in to Qantas.

Thank you very much.

 

[Mr H]

Hi everyone,

Thank you for all your help, greatly appreciated.

My itinerary thus far looks like this:-

1. PER-MEL (TRANSIT)
2. MEL-NRT (TRANSIT)
3. NRT-LAX (TRANSIT)
4. LAX-LAS (STOPOVER)
5. LAS-SFO (SURFACE SECTOR)
6. SFO-ORD(TRANSIT)
7. ORD-LHR(TRANSIT)
8. LHR-IST(STOPOVER)
9. IST-DOH(STOPOVER)
10. DOH-MEL(TRANSIT)
11. MEL-PER

I am curious if I can add on :
SFO-YVR(STOPOVER)
YVR-SFO (TRANSIT)
After #5 above

Please advise.

Also I have not received an email from Qantas with the tickets. (spoke to them more than 24 hrs ago)
Flights are showing up on all the carriers and when I log in to Qantas.

Thank you very much.

You should be able to add SFO-YVR-SFO provided you then travel on to ORD within 24 hours - otherwise it is likely to count as two stopovers in SFO. You could get around that by doing LAX-YVR. The thing to check is whether your flights have a ticket number. If they do then all is well - if they don't then it is a problem. Emails from QF are hit and miss and largely decorative.

 

[djkelly69]

otherwise it is likely to count as two stopovers in SFO

Given LAS-SFO is a surface sector, I thought under OWA rules only the arrival point (LAS) counts as stopover, but not the departure point (SFO)?

 

[Mr H]

Given LAS-SFO is a surface sector, I thought under OWA rules only the arrival point (LAS) counts as stopover, but not the departure point (SFO)?

I don't know the rules in that level of detail. I had assumed a possibility that both ends would count as the location for the (single) stopover.

 

[ozflier]

Given LAS-SFO is a surface sector, I thought under OWA rules only the arrival point (LAS) counts as stopover, but not the departure point (SFO)?

That was my understanding - ie only one stopover but distance is included in maximum distance calculations.

 

[bookworm]

Hi everyone,

Thank you for all your help, greatly appreciated.

My itinerary thus far looks like this:-

1. PER-MEL (TRANSIT)
2. MEL-NRT (TRANSIT)
3. NRT-LAX (TRANSIT)
4. LAX-LAS (STOPOVER)
5. LAS-SFO (SURFACE SECTOR)
6. SFO-ORD(TRANSIT)
7. ORD-LHR(TRANSIT)
8. LHR-IST(STOPOVER)
9. IST-DOH(STOPOVER)
10. DOH-MEL(TRANSIT)
11. MEL-PER

I am curious if I can add on :
SFO-YVR(STOPOVER)
YVR-SFO (TRANSIT)
After #5 above

Please advise.

Also I have not received an email from Qantas with the tickets. (spoke to them more than 24 hrs ago)
Flights are showing up on all the carriers and when I log in to Qantas.

Thank you very much.

Good Day,

Much appreciate all the responses.

Just an update: After another marathon session with call centre, they could not add SFO-YVR , because they said their system could not process flights out of one destination (in this case SFO twice, as I'm also flying out from SFO to ORD)
They could not add on YVR-SFO because of some codeshare flight.

 

[Mr H]

Good Day,

Much appreciate all the responses.

Just an update: After another marathon session with call centre, they could not add SFO-YVR , because they said their system could not process flights out of one destination (in this case SFO twice, as I'm also flying out from SFO to ORD)
They could not add on YVR-SFO because of some codeshare flight.

You can absolutely fly out of the same airport twice. You can even do it three times if one of your visits is a stopover.

 

[aeries]

I have the following itinerary for two people in U:

SYD-MEL-NRT
HND-LAX
(LAX-JFK)
JFK-LHR
LHR-DOH
DOH-HKG
HKG-SYD

Travel after Boxing Day this year. Had the flights and everything, QF website error, and then as I'm calling, all the QR flights had U availability removed? So now my LHR-DOH and DOH-HKG sectors only have X availability. Does anyone know if this is a common occurrence, with QR revenue management maybe removing the seats from redemption?