"oneworld" award (132.4K/249.6K/318K/455K) Planning - The Definitive Thread

MEL_Traveller

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I received a dreaded 'Update regarding changes to your flight' email this arvo for my OWA that starts next month. Despite fearing the worst it was only an AS flight departing 30 mins earlier. As it connects with another flight I don't get the option to accept the change online and must call. Does anyone know if it needs to be reticketed? CMT shows the updated time and the same ticket no. QF manage my booking shows it in yellow with time updated. I emailed the E-ticket again but it still shows the old time.
A retiming shouldn’t need a reissue, just a revalidation.

Best to call to confirm the change with them.
 
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A retiming shouldn’t need a reissue, just a revalidation.

Best to call to confirm the change with them.
In an instance like this, would it be sufficient to go to MMB, click ‘Email Itinerary’, and check that the 081 ticket number was there and it shows the updated flight times?
You’d like to think you could rely on that document, but right now I’m so gun-shy that I’m not sure you can rely on anything….
 

MEL_Traveller

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In an instance like this, would it be sufficient to go to MMB, click ‘Email Itinerary’, and check that the 081 ticket number was there and it shows the updated flight times?
You’d like to think you could rely on that document, but right now I’m so gun-shy that I’m not sure you can rely on anything….
There have been several reports that the emailed itinerary doesn’t always reflect the current itinerary.

If a change needs to be accepted, I’d probably make sure it was done. The wait times shouldn’t be too long these days. And surely the call centres can’t muck that one up??!! (refer last 8 words of your post!)
 

flapper

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I received a dreaded 'Update regarding changes to your flight' email this arvo for my OWA that starts next month. Despite fearing the worst it was only an AS flight departing 30 mins earlier. As it connects with another flight I don't get the option to accept the change online and must call. Does anyone know if it needs to be reticketed? CMT shows the updated time and the same ticket no. QF manage my booking shows it in yellow with time updated. I emailed the E-ticket again but it still shows the old time.
I called to confirm flight time change and it does need to be reticketed, which is what I was hoping to avoid. The ticket no has now disappeared and no flights dropped off so far.
Update: I called to get it re-ticketed after the agent (Fiji) telling me to wait, she came back after 30 mins asking what flight I wanted to change. I went through the whole spiel again and she says "I'll have to check if there is availability" OMG. When I said I just wanted it reicketed because of time change by the airline she started ilisting the other flights and said what about them. These people shouldn't be on the phones if they can't understand basic requests. What she was doing for that 30 mins she told me to wait I'll never know. I have previously had an agent accidently delete a flight from this booking, so I am very nervous dealing with them.
 
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Jacques Vert

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Looking to travel June 2023 and would love the Perth-FCO flight but any sites that show FF seats would be a great help. Thanks Kate
What status level are you? Unless you are SG or WP you won't be able to see J seats on QF fights for June 23 for a few weeks yet and none of the sites will show availability until they are released to all and sundry.
 

flapper

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So a 30 min time change on an AS flight caused major drama and half a day trying to get ticket resissued. Brief background I had an AS F seat on my J booking (long story). 1st agent says it's sent for ticketing blah, blah. 2nd agent says no J available on that flight I'll have to book another flight, I tried to explain but to no avail. Call "dropped out". 3rd agent said he emailed the HBA ticketing and it will take 1-2 hrs and he'll call back. Wait 2 hours no ticket, no call. 4th agent was very good and spent a lot of time explaining everything he did, that took about an hour as he updated this and that. Eventually he got an ' RBD not compatible error' for AS flight, he didn't know what it stood for but he wanted to send a reinstatement request to AS. I explained my booking is still showing on AS MMB as First (U) and if was ticketed before it can be ticketed again.
While still on call I rang my contact from Qantas Assurance on my other phone, he actually answered (3rd time I called today and 1 text as well.) He saw RBD error but didn't know what it meant, he just ticketed it anyway, it took 5 mins. He said he doesn't know what reservations can see nor why they just couldn't ticket it.
He advised they got an email today that says as of 1 July AS F rewards seats are now classified as QF J rewards. Maybe a recent article by AFF prompted this?
I'm concerned what happens when I'm on my trip and I get a time change or cancellation and Fiji can't reticket.
 

sqrt()

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He advised they got an email today that says as of 1 July AS F rewards seats are now classified as QF J rewards.
Having a look trying to check BOS-SEA in multi-booking tool and homepage booking, but the award search is fried at the moment, you can see U seats but when you try to advance they all disappear and you can only see X awards (on different days). I have this issue on edge and chrome.

Edit: Looking into May/June next year, search works a bit better, and it does look like AS has "J" options instead of F!
 
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flapper

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Having a look trying to check BOS-SEA in multi-booking tool and homepage booking, but the award search is fried at the moment, you can see U seats but when you try to advance they all disappear and you can only see X awards (on different days). I have this issue on edge and chrome.

Edit: Looking into May/June next year, search works a bit better, and it does look like AS has "J" options instead of F!
I have noticed the same issue with AS flights. It's worth checking everyday to see if you can get a flight on the dates you want.
 

ozflier

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So a 30 min time change on an AS flight caused major drama and half a day trying to get ticket resissued. Brief background I had an AS F seat on my J booking (long story). 1st agent says it's sent for ticketing blah, blah. 2nd agent says no J available on that flight I'll have to book another flight, I tried to explain but to no avail. Call "dropped out". 3rd agent said he emailed the HBA ticketing and it will take 1-2 hrs and he'll call back. Wait 2 hours no ticket, no call. 4th agent was very good and spent a lot of time explaining everything he did, that took about an hour as he updated this and that. Eventually he got an ' RBD not compatible error' for AS flight, he didn't know what it stood for but he wanted to send a reinstatement request to AS. I explained my booking is still showing on AS MMB as First (U) and if was ticketed before it can be ticketed again.
While still on call I rang my contact from Qantas Assurance on my other phone, he actually answered (3rd time I called today and 1 text as well.) He saw RBD error but didn't know what it meant, he just ticketed it anyway, it took 5 mins. He said he doesn't know what reservations can see nor why they just couldn't ticket it.
He advised they got an email today that says as of 1 July AS F rewards seats are now classified as QF J rewards. Maybe a recent article by AFF prompted this?
I'm concerned what happens when I'm on my trip and I get a time change or cancellation and Fiji can't reticket.
Great if Qatar applied the same policy to those Middle Eastern flights which only offer economy or first - ie allow the F seat to be booked as part of a business class award.
 

kctt

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8th call to Fiji on Monday 27/6: about 30 minutes waiting in queue. Agent got my booking details from input QFF number and did not ask anything for verification.
I asked what's the status of my booking when previous agent said it will be ticketed in 24-48 hours.
Agent checked with Support and said it's in queue to be processed. Travel is not imminent so booking is still in queue. Ticket should be completed this week. She will check everyday and will give me a call back before the end of this week or when ticket is issued.
9th call to Fiji on Monday 4/7/22: 35 minutes waiting in queue, almost 3 hours total. Ticket issued. Additional tax is not charged yet.
Agent asked me to provide contact details and passengers in the booking for verification
I asked what is the status of my booking. She pulled up booking details and asked what is my update with the booking :D
To save time for both, i provided summary of previous 4 calls that noone can get ticket issued and additional tax charge authorisation on my credit card was dropped.
She contacted ticketing team without any excuse about booking is not imminent and could be fired if contacting ticketing team like one of previous agents.
She told me waiting for ticket team would be more than 1 hour and can she drop the call and call me back after she can get in touch with ticket team. I insisted that i'm happy to stay on hold no matter how many hours and previous agent never called me back.
About 2 hours waiting for ticket team, she could get a hold of ticket team and got ticket issued.
I received email with text "QANTAS E-TICKET ITINERARY AND RECEIPT". In the email, there is a section TAX INVOICE ISSUE DATE today with amount that still outstanding which was charged to my credit card 2 weeks ago but was dropped.
She said pdf booking should be sent to me within 24 hours.
I assume an automatic process needs to charge my credit card then send final pdf confirmation?
Credit card is still not charged for additional tax.
Refresh Checkmytrip 2 hours later and I can see E-ticket number for changed flights in second half of the booking which is the same number as first half that was already issued when i booked online originally.
 

MEL_Traveller

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Great if Qatar applied the same policy to those Middle Eastern flights which only offer economy or first - ie allow the F seat to be booked as part of a business class award.
That’s also annoying, but it is actually a different class of service, ie true F, rather than J. Can understand why it’s not sold as J.
 

ozflier

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That’s also annoying, but it is actually a different class of service, ie true F, rather than J. Can understand why it’s not sold as J.
Apologies if I have confused you.
I am referring to services say Doha to/from Amman or Cairo which sell their J class revenue seats as F .
They are standard J seats and service sold as F for commercial reasons.
Longer distance F vs J involves a big difference but I am not referring to them.
 

MEL_Traveller

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Apologies if I have confused you.
I am referring to services say Doha to/from Amman or Cairo which sell their J class revenue seats as F .
They are standard J seats and service sold as F for commercial reasons.
Longer distance F vs J involves a big difference but I am not referring to them.
Yes, i was referring to the short hauls, where the J cabin is used, but my understanding was that at least pre-covid, it was an F service in terms of food, beverages, lounge and menu? Ie it wasn’t your ‘standard’ short haul J class offering. I may have got that wrong!
 

squid01

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Jun 5, 2019
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Just got a notification my MH flight from KUL to HKT has been cancelled. This is part of an intricate series of fights to get from ADL to LHR.

Looks like MH have cancelled their Tues and Wed flights on this route. QF tried to put us on the MH flight the day prior, but that departs 12 hours before we even leave Adelaide lol.

Don't have many options here, need to get from KUL to HKT for onward flight to Doha, and no MH on that day any more. Looked at going via BKK but the BKK to HKT leg looks to be a code share with Thai Smile. Codeshares aren't allowed on OWA are they?

Does the brains trust have any ideas? Arriving KUL 7:50am and need to catch flight from HKT around 9pm.

Might have to just buy a revenue fare on Malindo or something.

I also have to call about a change to an AA flight in the itinery. Not looking forward to this call.
 
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