The agent was wrong on many counts. Hang up and try again.
Spoke to another couple of dud agents last night, all of no help.
Early this morning spoke with another who seemed ok, was a very long call and on hold for quite a while while they spoke with the help desk. They linked the flights to me and I could see them in Check My Trip. They came back and said the points cost would be something stupidly high (as in the sum of all individual flights, not capping out). I told him to go back to the help desk and speak to someone who knows about the OWCA. He did and came back and they said they can't do it as you can't ammend an existing booking into a OWCA, it must be a new booking. That is not what I believe to be true at all.
Can the brains trust confirm, my existing booking I am trying to ammend has one flight on it. I am trying to get them to remove that one flight, then add all my other flights and having it cap out at the points cap. Is this scenario doable?
Also please look over my flights and let me know if any issues with the OWCA rules. From my perspective it is all good. Or could there be issues with so many segments on the one day (13/09)? Or too short connection times etc?
Need some help here as to where I may be going wrong.
Thanks
