Effective 19 November 2019
Valid at the time of publishing but subject to change.
Additional Baggage Allowance - cancellation fee
Fee: 5,000 Qantas Points per person per booking
Auto Rewards service fee
Fee: 200 Qantas Points per transaction
Reward Assistance Fee - purchase of Top-up Points
For Qantas Points purchases made through the Frequent Flyer Service Centre. Amount must be paid at the time of making the purchase.
Fee: A$35 per purchase
Reward Assistance Fee - Reward Flight bookings
Money payment option is available for Reward Flight bookings made in Australia or in New Zealand (except as otherwise stated). Amount must be paid at the time of making your reservation.
Fee for International:
For bookings made prior to 18 December 2019: 6,000 Qantas Points per passenger
For bookings made on and from 18 December 2019: 7,700 Qantas Points per passenger
Fee for all other:
For bookings made prior to 18 December 2019: 3,500 Qantas Points per passenger
For bookings made on and from 18 December 2019: 4,500 Qantas Points per passenger
Or, fee where money payment option available (money payment option is not available for NZ Domestic bookings): The A$ or NZ$ booking fee set out in the 'Fees for making Bookings' table at qantas.com
Reward Assistance Fee - Retail Rewards and Vouchers
If a Rewards Assistance Fee is applicable, a money payment option is available for Retail Reward and Voucher orders in Australia or in New Zealand. Amount must be paid at the time of placing your Retail Reward/Voucher order.
Fee: 3,500 Qantas Points per order
Or, where money payment option available: A$35 or NZ$35 per order
Reward Assistance Fee - transfer of points to Eligible Family Members
For transfers made through the Frequent Flyer Service Centre. Amount must be paid at the time of making your transfer.
Fee: A$35 per transfer
Cancellation Refund Fee
Fee: 6,000 Qantas Points per passenger
Cancellation Refund Fees do not apply if you are entitled to a refund under the
Conditions of Carriage or the
Australian Consumer Law.
Change Fee
Changes may only be made in accordance with the applicable fare conditions.
Fee for Points Plus Pay - Flight changes:
Change and service fees are payable only in money and are disclosed in the applicable Points Plus Pay - Flight fare conditions.
Fee for Classic Flight Reward changes:
5,000 Qantas Points per passenger
Where changes are made to Classic Flight Rewards via Qantas Contact Centres, Service Fees (below) are payable in addition to the Change Fee.
Service Fees
Service Fees are payable in addition to any applicable Change Fees.
Payable where changes are made to Classic Flight Reward bookings via Qantas Contact Centres.
Money payment option is available for Reward Flight booking changes made in Australia or in New Zealand (except as otherwise stated). Amount must be paid at the time of making your changes.
Service Fees will not be applied when changing Classic Flight Rewards booked for travel in Business or First class.
Fee for Domestic AU/NZ:
For changes made to bookings prior to 18 December 2019: 4,000 Qantas Points per passenger
For changes made to bookings on and from 18 December 2019: 4,500 Qantas Points per passenger
Fee for Trans Tasman:
For changes made to bookings prior to 18 December 2019: 4,000 Qantas Points per passenger
For changes made to bookings on and from 18 December 2019: 4,500 Qantas Points per passenger
Fee for International:
For changes made to bookings prior to 18 December 2019: 8,000 Qantas Points per passenger
For changes made to bookings on and from 18 December 2019: 7,700 Qantas Qantas Points per passenger
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