- Nov 2, 2012
Traveled BNE - AKL a week ago, nice welcome with a bottle of water and an entry card for NZ before takeoff. Great crew on the flight NZ based by the looks of things.
Flew VA1 recently, seated in emergency exit row. CSM came and introduced herself just after take off, took my food order before the rest of the cabin, delivered my food before the rest of the cabin, removed my food tray before the rest of the cabin, asked how the flight was etc. towards the end of the flight, addressed me by name all flight long. Was fantastic recognition.
Unfortunately it was short lived, have done multiple US trips since in higher cabin classes and received no personalized attention. Maybe I should fly economy more often for ego stroking purposes haha (or not, I find the additional attention embarrassing at times).
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My treatment as WP on airnz is much better even in J. My one trip in Y the CSM introduced him self, asked how everything was. Then proceeded to get me scotch and champagne from J and instructed the rest of the crew to use that for me and my travel partner. Even in J they make an effort to introduce them selves, and have a chat and check in on you.
Don't know why a partner airline can make more of an effort than virgin.
comparing apples and oranges. .. ones is a state run carrier with no real competition on its domestic gravy routes. The other is involved in a capacity stoush with a larger incumbent.Air NZ are far better run airline with better crew, their financial reports also back this up
Airline management, crew quality and financial reporting are all quite distinct despite their obvious links.Air NZ are far better run airline with better crew, their financial reports also back this up