Oh my god! Where’s my flight?

[dxwell]

We booked BNE-DPS in January for a family of four this weekend. Mum and Dad are both WP so we booked out row 3 to get shadows next to each WP.
All ticketed ok.
Put a bid in for J upgrade in March.
On Wednesday, the upgrade bid hadn’t cleared so I called the WP call centre to ask about paid J upgrades. They couldn’t upgrade me, so ended the call.
On Thursday night while pre-ordering duty free, the form asked me for the flight number. I go into the app, outbound flight no longer there. Small panic. Log into website and there is no outbound flight (return still there). Major panic.
Rang help desk, put on hold for 30 minutes, then VA come back with apologies, “we had to get our back end team to resurrect the flights”. Help desk couldn’t see our seats.
Anyway, we lost row 3.
Called help desk on Friday morning and they could get us in an exit row with a shadow between the four of us.
Never did get an explanation of what happened, but all the staff at every point knew about it.
On the plane now taxiing on the runway, so perhaps all’s well that ends well?

 

[mrfreeze]

I have an recurring issue with my HBA-xMEL-xSIN-BKK-xSIN-xSYD-HBA flights in that the BKK-xSIN leg never appears in my flight listings.
It is a SQ ticketed flight credited to Velocity and the first time it happened I panicked a bit thinking I stuffed up.
One of those many bugs in the Virgin / Velocity web sites I think.

 

[Matt_01]

On the plane now taxiing on the runway, so perhaps all’s well that ends well?

Your point being? are on the correct flight?

 

[oz_mark]

I have an recurring issue with my HBA-xMEL-xSIN-BKK-xSIN-xSYD-HBA flights in that the BKK-xSIN leg never appears in my flight listings.
It is a SQ ticketed flight credited to Velocity and the first time it happened I panicked a bit thinking I stuffed up.
One of those many bugs in the Virgin / Velocity web sites I think.

Might be the SQ don't transmit that particular segment across to the VA system (if it is on an SQ flight number).