No seats available for existing bookings, but yes for new...???

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paros_fan

Junior Member
Joined
May 13, 2017
Posts
38
Can anyone explain this to me....????

So we've made a booking on SQ in Premium Flexi (T Class) and now need to change the date.
However SQ are telling me that there is no availability. However, if I check online for a new booking, it still brings back the flight as an option in the same class at the same price.

They are telling me that there is only availability for new bookings and not for existing bookings. How does that work? Surely a flexible ticket can be changed if there is a seat available?

Chat below:
Hi, I would like to change a reservation please as I can't do it online

What type of changes you are looking for?
Kris
Date changes please

Customer
Let me check the availability first.
Kris
Premium economy
Customer
On flight for SIN-SYD is fully occupied.
Kris
But it shows availability online when I search
Customer
As per my checking that flight is full.
Kris
Are you searching for the flights as 2 seperate legs?
Customer
CPT - SIN and then SIN - SYD as a multi city
Customer
Tried from both ways.
Kris
But why can I see the flights online?
Customer
Its for new booking.
Kris
Yes, whats the difference if its a new booking or a booking change?
Customer
You you're booking premium economy Flexi T class
Customer
??
Customer
Seats are available for new booking not for the existing booking.
Kris
So I can cancel and book new?
Customer
But there will be a cancelation fee applicable.
Kris
But that doesn't make sense, how can there be seats for new bookings, but not existing...? Either there are seats or there isn't
Customer
Seats are shown only for the passenger who is making new booking.
Kris
Because the seats availability for existing booking are full.
Kris
So whats the point of my flexible ticket then?
Customer
If I can't change to a flight that does have seats available?
Customer
Seats are subject to availability.
Kris
But you've told me seats are available
Customer
And seats are available in the same fare class
Customer
Seats are available for new booking not for the existing booking.
 
Quickstatus said:
Suggest do a HUACA
T class changes should be complimentary and is the highest fare class in Premium Economy
Click to expand...
This is the second agent i've tried.
Now they are saying that there is a different inventory for new bookings and existing bookings, even though its the same fare class!
 
paros_fan said:
Same price
Click to expand...
Thats nuts. Ive not heard of that before.....
What is the cancellation fee?. You might find that because the available seats are priced at the same or nearly the same fare as you paid, the cancellation fee might be nominal enough for you to accept..

Having said that people here have been known to HUACA airlines more than 2 times to get a suitable solution.
 
Last edited:
paros_fan said:
Now they are saying that there is a different inventory for new bookings and existing bookings, even though its the same fare class!
Click to expand...

Seem to be telling same porkies as the offshore Qantas agents.
 
Now they've told me I can cancel and pay the 100USD per person cancellation fee and rebook?!?!?!
I'm going to take it up with the ACCC
 
Quickstatus said:
Sounds like the difference between the old fare and the new.
Are you sure its the same fare class?
Click to expand...
Definitely still Premium Flexi (T). Checked my existing ticket and compared plus the existing ticket says 100USD cancellation fee.
They did say that S class is available and that was going to be $400 per ticket more expensive. Yet, online T is still available at the same price but apparently only for new bookings.
 
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Phone again and got the same story again. I then told them that they are misleading selling flexible tickets that are not really fully flexible then if they are holding back inventory and then expecting me to pay more when the same fare class is available and still being sold.

After being put on hold for about 15-20min, the agent got approval from some department and took the payment for the 100AUD (total) fare difference and reissued the tickets.

Not sure I'll book with SQ again (not that they'll care) as I've never had this issue with any other airline when booking flex tickets!
 

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