No more QF chauffeur drive to LAX and DFW

[JalanM111]

Re: No more QF chauffer drive to LAX and DFW

Hi Red Roo, Compensation of some form can always be offered. Qantas management just needs to know and care of their customers frustration and disappointment and give the frontline 'something' to offer as a token of their poor decision.

 

[RooFlyer]

Re: No more QF chauffer drive to LAX and DFW

Hi Red Roo, Compensation of some form can always be offered. Qantas management just needs to know and care of their customers frustration and disappointment and give the frontline 'something' to offer as a token of their poor decision.

(my emphasis)

But they don't. They appear to regard their 'premium' passengers (ie, who were eligible for the cancelled service) with complete and utter contempt. "So you paid $15K or so to sit in F AND booked CD? Ha ha ha. Stiff."

 

[lovestotravel]

Re: No more QF chauffer drive to LAX and DFW

Can't help woth compensation huh

Hilarious

Let's see what the ACCC have to say and Consumer Affairs then

Very poor form QF to your most valued customers


Hello Bait Advertising etc etc

 

[dajop]

Re: No more QF chauffer drive to LAX and DFW

"So you paid $15K or so to sit in F AND booked CD? Ha ha ha. Stiff."

Is the problem for people paying $15K for F, or mainly for those travelling in J (paid or award) and on F awards? If I was splashing out $15k for F (ha ha as if !) I'd probably have my own driver anyway , and $100 would be neither here nor there. But I guess it is the principle.

 

[ketsuzei]

Re: No more QF chauffer drive to LAX and DFW

I think you need to understand that compensation would be offered by a different part of QF, and that Reservations are just trying to do what they can given their own limited scope of responsibility.

 

[knasty]

Re: No more QF chauffer drive to LAX and DFW

I'm guessing the relevant person/team in Qantas considers the saving outweighs the loss of business/goodwill (I hope they have thought about it!). It doesn't surprise me that they've done this on routes where they have the monopoly Oneworld service. Only time will tell and we won't be privy to the results unless AFF members tell their own stories, but it wouldn't take too many people with flexible tickets to swap to the competition for the saving to disappear. I hope Qantas comes to appreciate the vast difference between changing the conditions of future bookings vs changing existing bookings; they clearly didn't when they made this decision.

 

[MEL_Traveller]

Re: No more QF chauffer drive to LAX and DFW

There's no bottom of my barrel - and that's just from my involvement with AFF.

While I don't have anything to add beyond the original post on this thread, I've certainly been monitoring feedback and updating the relevant teams. The frustration, disappointment, and overall sentiment is consistent, and certainly not watered down in my reporting.

As noted, our Reservations teams are doing their best to proactively contact customers on what has been a hard day for them also. They cannot assist with compensation, however can discuss options regarding your future booking.

I think everyone accepts reservation staff can't help with compensation.

But why hasn't the relevant team worked out compensation?

If reservations staff can discuss options regarding a booking, what might those options be?

Appreciate that this, and a lot of other issues, are passed on via your reports to management. What i would like to see is something coming back down the chain once in a while. Some progress. They must have some idea when things are going to get worked out.

One example: we have been told the issue of bookings ex China and Thailand is being looked at. But that's been 'being looked at' for well over a year... closer to 18 months.

When is something going to be done? Someone must know.

The same applies to chauffeur drive compensation.

 

[serfty]

Re: No more QF chauffer drive to LAX and DFW

...
One example: we have been told the issue of bookings ex China and Thailand is being looked at. But that's been 'being looked at' for well over a year... closer to 18 months.
...

Off Topic - I think you have missed the point here. I though it was obvious - many QF fares ex Asia to Oz are less expensive than in the reverse direction. This restriction is a way to make it harder for all us Oz residents to "hub" from our favorite cheap Asian ports ...

 

[Happy Trails]

Re: No more QF chauffer drive to LAX and DFW

Off Topic - I think you have missed the point here. I though it was obvious - many QF fares ex Asia to Oz are less expensive than in the reverse direction. This restriction is a way to make it harder for all us Oz residents to "hub" from our favorite cheap Asian ports ...

I disagree; it's rarely the case with Thailand and if were so, Singapore would have to be the prime candidate.

 

[Happy Trails]

Re: No more QF chauffer drive to LAX and DFW

When is something going to be done? Someone must know.

I believe said "someone" goes by the name of 'Eff'.

 

[Isochronous]

Re: No more QF chauffer drive to LAX and DFW

Off Topic - I think you have missed the point here. I though it was obvious - many QF fares ex Asia to Oz are less expensive than in the reverse direction. This restriction is a way to make it harder for all us Oz residents to "hub" from our favorite cheap Asian ports ...

The average punter wouldn't know about that though. Besides, it also means that people who live on those markets are discouraged to buy QF fares. What if I live in Hangzhou and want to book PVG-SYD on QF? Do they really think people will waste a day taking a train to Shanghai to show their CC?

 

[Aussie_flyer]

Re: No more QF chauffer drive to LAX and DFW

I actually am starting to think Qantas should be let to just die.

 

[Dmac6345]

Re: No more QF chauffer drive to LAX and DFW

I agree. I was looking at ways to always fly QF.
Yesterday I booked another trip to the US with CX. First time ever! Sure it will take a lot longer but I'm getting paid for it, so no dramas. Mrs Dmac thinks I'm mad. I think it is QF that are mad!

 

[legroom]

Re: No more QF chauffer drive to LAX and DFW

Correct - Total waste of time

I have a few bookings that will be impacted by this, no phone call yet, but I will be asking for a $150 credit to cover the cost of the transfers I'll now have to pay for.

The booking was made with CD advertised and I expect to receive that service

Anyone that simply said "Oh thanks for letting us know" can only blame themselves for not pushing for what you are legally entitled to get from QF

Good idea

Will start with an email to FF

Then escalate to AJ's office

Followed by ACCC

Should it be cab vouchers instead if a fixed amount ?

Even though I know a cab is not the same as a series 7 limo.

I have 2 FASAs impacted.

Booked 6 mo ago with those conditions

Annoying !

Disappointed !

 

[mattm199]

Re: No more QF chauffer drive to LAX and DFW

Travelling to the US from BNE on June 20, returning arriving July 5th. I had the CD bookings made, but checking now I see the return trip has just changed to "you are not eligible for this service". No call from QF so far.

That's it then - freedom from having to pay the premium for QF, and wide open to book through AA or CX in the future.
Time to accelerate the burn of my points, though there's only so many toasters you need....

 

[Dmac6345]

Can't believe you have not had a call yet. Travel date is less than a month away.
Maybe they are organising compensation for you.

Already sent an email to QFF and for the standard "We aim to get back to you within 15 business days" WHATEVER!!
I have also logged a complaint with ACA (Aus Airline Advocate). They promised a response within 20 business days!
WINNING !!

 

[MEL_Traveller]

Re: No more QF chauffer drive to LAX and DFW

Already sent an email to QFF and for the standard "We aim to get back to you within 15 business days" WHATEVER!!
I have also logged a complaint with ACA (Aus Airline Advocate). They promised a response within 20 business days!
WINNING !!

I'd be interested to know how the ACA is able to help you.

 

[CMA222]

Re: No more QF chauffer drive to LAX and DFW

I actually am starting to think Qantas should be let to just die.

With the contempt they appear to be showing for their customers perhaps that is part of QF's new enhanced corporate plan.

 

[DontGetMeStarted]

to which they silently add ...

I have CD booked Hotel to LAX on the 24th July and Melbourne to home on the 26th July - travelling J on OWE Award...does this now mean I wont get either ?

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Bugger just checked my booking and now says not eligble !! I guess no point in ringing CS but is their an email address I can write too ?

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Meant to add too that my trip commences June 7th to Europe and no call from Qantas either, maybe I will ring CS to just see what they have to say

 

[Cruiser Elite]

Re: No more QF chauffer drive to LAX and DFW

Bugger just checked my booking and now says not eligble !! I guess no point in ringing CS but is their an email address I can write too ?

FWIW - I am certainly no rocket scientist and it took me 10 mins of searching for an email address - just could not find one on QANTAS site at all - I typed in feedback to search panel and took me straight there.