No more QF chauffeur drive to LAX and DFW

Discussion in 'Qantas Frequent Flyer Program' started by GoldenWinger, May 26, 2014.

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  1. GoldenWinger

    GoldenWinger Member

    Dec 26, 2007
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    #1 GoldenWinger, May 26, 2014
    Last edited by a moderator: Jun 4, 2014
    Well I guess that answers the question of when JFK will get the QF chauffer drive...also very unlikely to JNB and SCL now as well. So much for being "harmonised" with Emirates partner..

    Here it is from QF:

    Chauffeur Drive update
    Effective 1 July 2014, Qantas' complimentary Chauffeur Drive service will no longer be available for eligible First and Business customers travelling on Qantas operated international flights to/from Los Angeles and Dallas/Fort Worth.
    Chauffeur Drive on services to the US has had relatively low take-up. Our strategy is centred on rebalancing parts of our service offering to invest in the areas most valued by our customers. There's no change the Chauffeur Drive service in Dubai and London, which has seen much stronger take-up.
    Qantas will continue to offer the Chauffeur Drive service for eligible customers travelling between Australia and New Zealand to/from Dubai and London Heathrow (QF1 / QF2 / QF9 and QF10) and eligible codeshare services operated by Emirates.
    Qantas will honour all existing Chauffeur Drive bookings made on/before 9 June 2014 for customers who are travelling on Qantas operated international flights to/from Los Angeles and Dallas/Fort Worth until 30 June 2014.
     
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  2. Ben174

    Ben174 Member

    Mar 6, 2011
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    Re: No more QF chauffer drive to LAX and DFW

    What an absolute joke! If it had low uptake, whats the problem, can't have been costing them too much? And its not like they run their owns cars so had a high running cost, just a simple contractor pay per trip. I guess this is what happens with little to no competition on routes, pretty disappointing, all be it i only ever got picked up for probably half the chauffeur bookings i made.
     
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  3. Ewing

    Ewing Established Member

    Jun 22, 2006
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    Re: No more QF chauffer drive to LAX and DFW

    Yet another enhancement.

    At this rate I'll be surprised if I even get First on my upcoming flights to and from LAX.
     
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  4. BAM1748

    BAM1748 Senior Member

    Jul 22, 2008
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    Re: No more QF chauffer drive to LAX and DFW

    If it had a low uptake you'd think they'd let it keep going considering what % of a first class ticket it might be.

    What does "rebalancing" mean in this context.....what a crock.

    QF seems to really struggle to do two things at once, they always have to can something before doing something else. eg in lounges, removing Crown and replacing it with Boags, why not simply do both.


    Matt
     
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  5. Timba-Jet

    Timba-Jet Active Member

    Apr 19, 2009
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    Re: No more QF chauffer drive to LAX and DFW

    Agree. The official reason does not add up.
    Low take-up, then how about doing something to increase the take-up.
    Maybe offer to select PE customers to fill up capacity....

    Having said that, this was (is) a rare genuine enhancement, so credit to QF, but they just can't seem to execute things smoothly in the long run.
     
  6. Cruiser Elite

    Cruiser Elite Enthusiast

    Oct 31, 2010
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    Re: No more QF chauffer drive to LAX and DFW

    :confused: This sounds all a bit Irish to me - what's that? The dude running Qantas is Irish - oh sorry - my bad!
     
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  7. amaroo

    amaroo Enthusiast

    Sep 22, 2011
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    Re: No more QF chauffer drive to LAX and DFW

    IME the low take up is exactly what they wanted to achieve. The communication regarding bookings/confirmations/number of cars/type of car is non-existent......I've never received a call prior to departing. The whole thing has been a disappointing joke to the point where I couldn't be bothered being jerked around and just sorted my own arrangements.

    CD is something that was shoved down their throat by EK and they've treated it like that.
     
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  8. casanovawa

    casanovawa Established Member

    Jan 17, 2011
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    Re: No more QF chauffer drive to LAX and DFW

    How many 'toes' do you think QF have left after all the repeated shots in the foot???

    Can we also add 're-balancing' to the QF create your own language/Lexicon of bullsh!te???

    Of course if its not being used and you're not running your own fleet it should be costing you little unless you loused up the terms in the negotiation...

    Was talking to the driver on the way home from an EK flight booked as a QF award a few weeks back and he admitted that QF pay the company less than EK for delivering the same service and they still can't make the thing work it seems...
     
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  9. RooFlyer

    RooFlyer Enthusiast

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    Re: No more QF chauffer drive to LAX and DFW

    What, no 'heads up' from our very own Red Roo about these exciting, simpler, fairer enhancements to the program?
     
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  10. RooFlyer

    RooFlyer Enthusiast

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    Re: No more QF chauffer drive to LAX and DFW

    to which they silently add ...

     
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  11. SeatBackForward

    SeatBackForward Established Member

    Jun 20, 2006
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    Re: No more QF chauffer drive to LAX and DFW

    Couldn't they simply find Orange & Silver livery limos?
     
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  12. defurax

    defurax Established Member

    Jun 27, 2012
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    Re: No more QF chauffer drive to LAX and DFW

    Maybe the re-balancing will involve replacing chauffeured cars with helicopter transfer ;)
     
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  13. GalaxyNexus

    GalaxyNexus Member

    Aug 12, 2012
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    Re: No more QF chauffer drive to LAX and DFW

    Rebalancing meaning "our product is too much better than the competitor, so let's scale back to just be on par with other airlines and hope people still fly with us".

    CD is actually one of the features I like when flying Qantas to the LOTFAP. I really hate mucking around with taxis, trains, etc. when I don't have to. And Uber/Lyft don't really work when arriving in LAX either.
     
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  14. casanovawa

    casanovawa Established Member

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    Re: No more QF chauffer drive to LAX and DFW

    Off the top of the head i can't think of anything they are better at than the range of competitors (that never had a jet crash thing only resonates so much), and most barely at the same level...

    That's even before living in Perth and obviously having been given over to the competitors...
     
  15. Brisbane Flyer

    Jul 28, 2008
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    Re: No more QF chauffer drive to LAX and DFW

    CD in LA has a range of only 45 or 50 miles. I was around Santa Barbara, after booking online, I got a call from the local contractor saying we were too far away for the free service. Used CD on arrival into Brissy, worked well, but only had to go 10kms!
     
  16. Kangol

    Kangol Established Member

    Aug 18, 2011
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    Re: No more QF chauffer drive to LAX and DFW

    I miss out by one day :(
     
  17. Ansett

    Ansett Established Member

    Jul 13, 2011
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    Re: No more QF chauffer drive to LAX and DFW

    This is absolute stupidity if it wasn't costing them much then why bother canning it???? Are things really that bad at QF they need to cut costs on what are over priced and under whelming services already.

    Note to self BURN all points quickly before QF DIES !!!!!!!!!!!
     
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  18. Flying mermaid

    Flying mermaid Established Member

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    Re: No more QF chauffer drive to LAX and DFW

    Oh dear! Is there ever any good news?
     
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  19. Dmac6345

    Dmac6345 Active Member

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    Re: No more QF chauffer drive to LAX and DFW

    I am furious with this decision !!
    How can QF only offer this until the end of July. Any booking made whilst CD was on offer should be honored. You cannot offer a service, take someone's money and then just spit it back in the customers face.
    So mad with you now QF- You're the reason you won't be flying in 2015!
     
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  20. Flying Fox

    Flying Fox Established Member

    Jul 13, 2006
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    Re: No more QF chauffer drive to LAX and DFW

    I think that this is a terrible decision. The CD was a real point of difference with the QF product that is an expensive product when compared to other airlines. IMHO, the CD helped justify the price difference.

    Very disappointing esp if very few people used it, it should have cost QF almost nothing!
     
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