No eticket

[Koala1008]

Hi, I booked an international Qantas flight from the US using a credit card. No points. I still haven’t received any form of confirmation or eticket. I called and they said it takes 24-48 hours. We are at 48 hours now and still nothing. I have my booking reference and I completed the apis (although it keeps saying additional information needed and no idea how to get rid of this). I have a connecting leg with Alaska airlines and completed the passport section in this as well. Is this something to be worried about? Anyone have a solution on how to get Qantas to send me some type of confirmation or the actual e tickets?

 

[Warragul]

Hi, I booked an international Qantas flight from the US using a credit card. No points. I still haven’t received any form of confirmation or eticket. I called and they said it takes 24-48 hours. We are at 48 hours now and still nothing. I have my booking reference and I completed the apis (although it keeps saying additional information needed and no idea how to get rid of this). I have a connecting leg with Alaska airlines and completed the passport section in this as well. Is this something to be worried about? Anyone have a solution on how to get Qantas to send me some type of confirmation or the actual e tickets?

When is the flight? If it is months away give it a little while. Little risk in not having now.
Without knowing what the additional information required in APIS is, it could be that the system is deeming it to not hav been completed and hence won't issue the ticket.

 

[SYD]

Go into MMB and check if your DoB is in there under APIS. That’s a mandatory requirement to issue a ticket.

 

[Koala1008]

When is the flight? If it is months away give it a little while. Little risk in not having now.
Without knowing what the additional information required in APIS is, it could be that the system is deeming it to not hav been completed and hence won't issue the ticket.

It’s not for a while but I’m worried if they don’t issue it, the partner airline will cancel their portion. I’ve been reading a lot of different people’s situations and outcomes.

Go into MMB and check if your DoB is in there under APIS. That’s a mandatory requirement to issue a ticket.

Yes it’s in there. I’ve also deleted and retyped it. I made sure it’s in the format they want.

 

[muppet]

It’s not for a while but I’m worried if they don’t issue it, the partner airline will cancel their portion. I’ve been reading a lot of different people’s situations and outcomes.

Yes it’s in there. I’ve also deleted and retyped it. I made sure it’s in the format they want.

Partners cancelling is an issue unique to classic rewards.

Unlikely to be an issue with a cash booking as the to ticketing deadline set by the fare rules will apply to all sectors (including the Qantas
Sectors) … so I’d be shocked to learn that cash fares were being cancelled due to ticketing delays caused by QF.

 

[SYD]

You can try and add the trip to CheckMyTrip. If it’s been ticketed, you can at least see the eTicket number and sit back and wait for the QF email.

 

[Koala1008]

Partners cancelling is an issue unique to classic rewards.

Unlikely to be an issue with a cash booking as the to ticketing deadline set by the fare rules will apply to all sectors (including the Qantas
Sectors) … so I’d be shocked to learn that cash fares were being cancelled due to ticketing delays caused by QF.

Thank you for that reassurance!