No Catering - Domestic J

[kangarooflyer88]

6 weeks ago would've been due to the high covid numbers in DNATA catering and their sick leave.

What's the new excuse now? Are they back to just saying general COVID safety measures?

I think it’s the principle? It will cost QF far more than 5000/$20 to arrange compensation.

In terms of the level of compensation, I value QFd J meals at around $2.50 per passenger. The 5000/$20 reflects the cost to buy a sarnie at the airport.

I wouldn't value 5000 points and $20 as the same thing. Technically 5000 points works out anywhere from $50 on the low end to around $500 on the high end (e.g. a flight to LDH). I'd certainly press for the points, if possible since it's easier for them to hand out points than it is to cut you a cheque. In terms of the points amount it needs to be proportional to the pain associated with this. I think 5,000 points per passenger is a fair amount given a points upgrade on SYD > MEL would cost around 10,000 points and I think one could argue catering is roughly half the experience, especially if you are on a narrow body.

Absolute BS. Catering is a core component across QF Y and J offerings - cough does happen, J passengers should absoltuely be compensated - Y, provided a minimal service is offered, and the box is ticked, move on.

Indeed. I've flown MEL > SYD on QF last year and they handed out a quiche pizza thing and drinks in Y.

-RooFlyer88

 

[ozstamps]

I think it’s the principle? It will cost QF far more than 5000/$20 to arrange compensation.

In terms of the level of compensation, I value QFd J meals at around $2.50 per passenger. The 5000/$20 reflects the cost to buy a sarnie at the airport.

The ideal client

Joyce wants you cloned.

And not sure what decade an in-flight biz meal cost an airline $2.50 - was that 1960s -or 1970s?

Ask for $200 or 20,000 points - it was a double stuff up their side.

 

[MEL_Traveller]

The ideal client

Joyce wants you cloned.

And not sure what decade an in-flight biz meal cost an airline $2.50 - was that 1960s -or 1970s?

Ask for $200 or 20,000 points - it was a double stuff up their side.

It's a personal valuation of meals in domestic J class. Some pax end up with the bowl of soup. Some end up with the sausage roll. A lucky couple get the 'full' hot meal... which catering companies were selling direct to the public at the start of covid for $2-$3 each.

 

[Guvner]

Indeed, no doubt. The lack of catering wasn't so much the odd thing as the crew informing the plane that ground staff were ready and waiting with vouchers at the service desk and then those staff having absolutely no idea what the arriving passengers were talking about when they approached them.

It's the classic "Not my problem, see the next employee".
Happens at Check-in "See the gate agent, they'll help".
Happens at the gate "See the cabin crew, they'll organise it".
Happens on the flight "See the ground staff, they're expecting you".
Its an easy cop out as you can't really back track once you are have gone past each stage. Of course the next person in the chain has no knowledge of any issue, or is unable to assist, so you just accept the outcome.

 

[kangarooflyer88]

It's the classic "Not my problem, see the next employee".
Happens at Check-in "See the gate agent, they'll help".
Happens at the gate "See the cabin crew, they'll organise it".
Happens on the flight "See the ground staff, they're expecting you".
Its an easy cop out as you can't really back track once you are have gone past each stage. Of course the next person in the chain has no knowledge of any issue, or is unable to assist, so you just accept the outcome.

It's not just flying either. I checked in to an Accor hotel in Melbourne last month and requested a late check out (as a Silver). Check in person told me to check the day before I'm set to check out. Head down to the front desk on the day before I check out and am told to come back at night. Come back at night and am told to check with front desk in the morning. In the end I decided I'd enforce the late check out for myself by hanging a do not disturb sign on the door and sleeping in till noon as planned.

-RooFlyer88

 

[servicerequired]

It's not just flying either. I checked in to an Accor hotel in Melbourne last month and requested a late check out (as a Silver). Check in person told me to check the day before I'm set to check out. Head down to the front desk on the day before I check out and am told to come back at night. Come back at night and am told to check with front desk in the morning. In the end I decided I'd enforce the late check out for myself by hanging a do not disturb sign on the door and sleeping in till noon as planned.

-RooFlyer88

That is - exactly - how you do it.

Too many ill informed (ill trained perhaps?) employees of entities (or franchises) whom participate and promote loyalty incentives - its just typical cough Australian customer service - its not 100% across the board, but the majority are happy to turn up to work and go home, and thats it - they don't get any Silver / Gold / Platinum perk - because they don't travel! So they don't give a toss.

 

[Beano]

Happened to me on an Ansett flight in J. We were given a flight discount voucher then Ansett went down the week after. I have experienced no catering several times with food vouchers given out. Excuses range from the weather (thunderstorm), traffic congestion on approach roads, to just forgot.

 

[stm1sydney]

Is this a common thing with Qantas?

Yes.

 

[Mattg]

@LPS144 did you ever get a response from Qantas?

 

[LPS144]

@LPS144 did you ever get a response from Qantas?

Hey Matt, nope nothing as of yet

 

[jboy90]

I'm also hanging out for a reply to my complaint (lodged via the complaints form online).

 

[Beano]

First Qantas flight, BNE-SYD, last week in a year. All seems normal. Even priority boarding applied.

Post automatically merged: May 7, 2022

Catering included.

 

[Daver6]

First Qantas flight, BNE-SYD, last week in a year. All seems normal. Even priority boarding applied.

Post automatically merged: May 7, 2022

Catering included.

My bolding. Nothing normal about that at QF!

 

[kangarooflyer88]

My bolding. Nothing normal about that at QF!

No one polices priority boarding at any airline from my experience. It's not just a Qantas thing, I've boarded as a United Global Services despite me being a lowly Premier Gold, I've boarded zone 1 on Air Canada, despite me being Star Gold, etc. The only exception to this is Lufthansa who is very strict about the rules be it at the lounge or boarding. I believe there is even a thread on FT talking about stories of Lufthansa's German grandmas handling tourists.

-RooFlyer88

 

[Beano]

I have to agree. There were three of us, two priority enabled and one not. We were all let through.

 

[stm1sydney]

No one polices priority boarding at any airline from my experience. It's not just a Qantas thing,

It is certainly policed at Virgin Australia.

 

[AIRwin]

I've been waiting to hear back from a complaint since December 2021...

Finally an acknowledgment:

 

[kangarooflyer88]

Finally an acknowledgment:
View attachment 284378

If Qantas treated their acknowledgement of customers the way handle the acknowledgement of country perhaps we wouldn't have all these threads on AFF!

-RooFlyer88

 

[jboy90]

I’m still awaiting a response!!

 

[Blackadder]

Hi All

I had an unpleasant experience on Friday (11/02) on QF 486 (A330) in J class.

We were in Melbourne for my wife's 30th, i bid and landed a successful upgrade bid for our flight back to Sydney. Wouldn't usually bid for such a short flight but was a low price and special occasion and been a while since i was up the front so thought why not.

Anyways as we were sitting ready to go I could sense a slight delay and then just before we were due to depart they announced that no one had bothered to cater the flight! Having a look at FR24 the plane hadn't been used for 2-3 days prior so its not like they didn't have any time to stock it up.

The pilot made the decision to depart so we could all get to Sydney at a reasonable time (which i didnt mind) but all we were given was a cup of water and a small packet of nuts. Both on the ground in Melbourne and just as we got to Sydney were told a QF rep will be there with vouchers to use in the terminal.

As we spoke to the rep in Sydney she explained no one had told her up until 5min before we landed and that Qantas prefers to focus on on-time performance.

Is this a common thing with Qantas am i ranting too much or can I put in a complaint? you pay for a service and obviously to get to a destination safely but am i banging my head against a brick wall if i try and complain?

Was it just yourself and partner who didn't get the catering , or the whole J cabin?