New SQ J seats a shocker

Discussion in 'Singapore Airlines KrisFlyer' started by juliusg, Dec 5, 2018.

Welcome to Australia's leading independent Frequent Flyer and Travel Resource!
Our site contains tons of information that will improve your travel experience.
Joining AFF is fast, simple & ABSOLUTELY FREE -  join now by clicking on the JOIN NOW button, and take immediate advantage of these great BENEFITS.
Once registered, this box will disappear. And you will see fewer advertisements :)
  1. juliusg

    juliusg Member

    Jun 28, 2010
    We flew Syd > Sing yesterday on the new A380 and decided to avoid the new seat in future. It is way too hard, and the offset foot cubby makes for a very difficult sleeping position. The seat controls are badly placed leading to at least one false crew call by myself. Hard to understand how SQ could get this design through any focus group! The old super wide seat that flips over for sleeping is far more comfortable.
    • Agree Agree x 1

  2. RooFlyer

    RooFlyer Enthusiast

    Nov 12, 2012
    Flight Map:
    View my flight map
    I agree re the hardness and especially the foot cubby. Forced me to redeem into F not J !
    • Like Like x 2
  3. Aeolus

    Aeolus Established Member

    Jul 27, 2013
    Intending to try the new A350 J to ADL in a few weeks, will see how that fare. I haven't been to SQ's A380 J seats yet, luckily so far, all in F. :D
  4. Denali

    Denali Established Member

    Sep 17, 2012
    Sydney suburbs
    I actually like the old A380 seats and sad to not get them next SQ trip.... which will be the new ones plus the A350
    • Agree Agree x 1
  5. Cruiser Elite

    Cruiser Elite Senior Member

    Oct 31, 2010
    Flight Map:
    View my flight map
    #5 Cruiser Elite, Dec 5, 2018
    Last edited: Dec 5, 2018
    They are a dog of a seat and SQ are well and truly aware due to the feedback they have been receiving.

    I flew it on Nov 8 PVG-SIN - my original seat mal-functioned and I spent over an hour with the IFM (Who just happened to be a SQ Auditor doing his monthly assigned in air review) discussing the many seat shortcomings. He asked me to prepare a comprehensive review of seat and submit to SQ which I have done.

    Beggars belief that this seat ever passed and was installed in this format - add the hideous new R Suites and it is just unfathomable.
    • Agree Agree x 3
  6. GoldCanyon340

    GoldCanyon340 Established Member

    Jun 15, 2011
    Flight Map:
    View my flight map
    These seats have received many unfavourable comments all over the Interweb.
  7. opusman

    opusman Senior Member

    Jun 27, 2006
    I found the old ones very uncomfortable, hard to believe they've made them worse!
    • Funny Funny x 1
  8. LadyC

    LadyC Established Member

    Feb 21, 2012
    Please report back. I have an A350 booking next year that I may need to re-assess!
  9. Cruiser Elite

    Cruiser Elite Senior Member

    Oct 31, 2010
    Flight Map:
    View my flight map
    J seats on 350 are fine - they knock spots off the new 380 seats
    • Like Like x 1
  10. dajop

    dajop Senior Member

    Jul 1, 2002
    Flight Map:
    View my flight map
    Big mistake it seems. I can't help but think they place too much consideration on the average of height of locals, rather than fully understanding the needs of taller customers located outside the little red dot. I recently completed a survey for SQ looking at different tradeoff for five features of seats - including width of seat, width of foot well headrest, leg support and something else (which I can't remember, maybe length). One thing that struck me was some choices are not independent - if you wanted a wide footwell, you might also want a height adjustable headrest (as you are tall), where a shorter person might not need either. Sometimes I think there are big flaws in market research.
    • Agree Agree x 3
  11. jamescara

    jamescara Junior Member

    Jul 18, 2013
    I happened to be at Burnside Village whilst they had the new seats on display. They're certainly a drastic improvement on the current A330 seats (which are fine for day flights but horrid for overnight - my shoulders literally don't fit in recline mode). I found them a little narrow through the shoulder space wise when sitting compared to the long hail A350, but then again I'm 6'4 so I don't fit into the average bear category.

    I find the long haul A350 seats to be fine, sure the footwell is a little cosy, but given I have flippers for feet I've not come across any J class footwell that's friendly. Row 11 is handy given no footwell.
    • Like Like x 1
    • Informative Informative x 1
  12. MathNerd

    MathNerd Junior Member

    Sep 2, 2018
    Haha, that actually made me laugh out loud. The FWP that us AFF'ers experience :p
  13. Bigtones

    Bigtones Junior Member

    May 11, 2012
    Being tall with bid feet the offside foot wells are a deal breaker for me. I like the old J a380 product and the 777-300 is my favorite.
  14. Marko

    Marko Newbie

    Feb 15, 2008
    Yup! That seat is a shocker for all the reasons explained so clearly. Flew SA J to and from Singapore, because it was half the price, in company with three QF platinum and regular QF J flyers. Universal criticism of the seat. Very surprising indeed. Monumental stuff up.
  15. Jonesaus

    Jonesaus Junior Member

    Dec 11, 2011
    Flight Map:
    View my flight map
    i flew it form hkg to sin a few weeks back, found i would accidentally hit the call button, but actually trying to use the other buttons was difficult, seemed to have to hold down for ages.....

    The footwell to the side whilst not ideal, not a big deal for me
  16. JB expat

    JB expat Member

    Jul 14, 2011
    Just flew the Cathay refurbished business class overnight from HK - bed is a winner. They should all just copy their layout. All IMO of course.
    • Agree Agree x 1
  17. k3nnis

    k3nnis Established Member

    Apr 26, 2007
    First world problems guys! haha.

    I purposely booked sq 221 from SIN-SYD to experience new A380 J! Bad mistake it seems. Oh well my flight is in mid jan. Hope my 8 year old daughter will be able to sleep a few hours for this flight....

    Outbound from SYD-SIN I booked SQ212 which is 2015 J seat on the 77W. Is this one much better?

    Gotta look at it this way, it's better than Y I suppose!

    • Like Like x 1
  18. fitzy

    fitzy Junior Member

    Oct 3, 2011
    When do bulkhead seats usually open up for non-elites? I'm 6'7 with massive flippers and flying SQ288 and SQ362 in about a week and want to try and snag a bulkhead!
  19. Bigtones

    Bigtones Junior Member

    May 11, 2012
    Yes, the SQ 777-300 is my favorite J product so much room, storage space. So good.
  20. Bigtones

    Bigtones Junior Member

    May 11, 2012
    Ring them to explain the situation you’ll be wait listed & probably get it if not too many babies
    • Agree Agree x 1

Share This Page