**New** QFF Diners Card

[greenfrog86]

More importantly - sign-on bonus?

15,000 QFF for the QF card

 

[serfty]

"Contract [breakage]" - ISTR that QFF points generally cost more than similar from other loyalty programs.

I don't really believe this card is for the Savvy ...

 

[NM]

I've noticed that the Direct Debit requirement applies to ANY account with a MC... If you have a standalone card you can choose how you pay, however you will be charged a fee for Aus Post (pretty standard now) and also a fee for BPAY which seems a bit rich.

Yep, BPay fee is $0.75. My DC card is a corporate card and whatever I am unable to claim as a company expense I have to pay myself. For example, if I take a Mars Bar from the hotel minibar, at say $4 and it goes on the hotel bill, I have to pay that $4 to Diners and my employer pays the rest of the hotel bill via their regular monthly process. But the only viable option for me to pay the $4 is via BPay and if I only BPay $4 the next statement will show a charge of $0.75 for BPay payment, which I have to pay and not my employer. So if I BPay that $0.75 fee, I get another $0.75 fee the next months and so on. The only way to avoid paying the fee multiple times is to always BPay $0.75 over and above the amount I owe. So that $4 Mini Bar Mars Bar just became $4.75 personal expense.

So I make it a policy that if there is anything on a hotel bill (or any bill) that is going to be a personal expense, I pay it in cash on check-out so I can avoid the need to use BPay.

I have never come across any other credit or charge card provider who charges the card holder for paying with BPay.

 

[Diners Club Australia]

Just to clarify, the Personal Diners Club card with World MasterCard is not mandatory Direct Debit. Only the Frequent Flyer Diners Club with World MasterCard product is.

 

[Newk]

Diners Club Australia

I am having trouble with the link to the world mastercard on this web page?
Has anyone else made it work?

I must point out to the company rep here that IMHO Diners has one of the coughpiest web sites going around. I haven't looked in detail recently but there were apostrophe malfunctions and this isn't the first time a link hasn't worked. You expect better from an "upmarket" card.

Recently was unable to access the claimed World Mastercard benefit at Rouleaux and Chateaux. There have been several phone calls back and forth to Diners. Yesterday I received a voice-mail message that "you can use the card". What for it didn't say. But maybe the R and C benefits.

I think a lot of the World Mastercard benefits may be of little value or hard to access.

Next month I am going to try out for the SPG gold status grant. I'll let you know how I go. NB*** anyone planning to do this should search the site in detail and make sure that they read the fine print. I wonder if the link will work today?

 

[greenfrog86]

Just to clarify, the Personal Diners Club card with World MasterCard is not mandatory Direct Debit. Only the Frequent Flyer Diners Club with World MasterCard product is.

Perfect example of the confusing misinformation that goes around in relation to your product...

If you go to the Personal card, and click on 'manage your account' you get the payment options... The below is copied from this page - would you like to either correct your statement or correct your website that appears to be incorrect???

Pay Your Account

If you have a Diners Club Card with companion World MasterCard Card Direct Debit is mandatory and will be set-up on account activation.

If you have a Diners Club Card only you can choose from a number of ways to pay. Simply choose the option that best suits you:

 

[Newk]

Perfect example of the confusing misinformation that goes around in relation to your product...

If you go to the Personal card, and click on 'manage your account' you get the payment options... The below is copied from this page - would you like to either correct your statement or correct your website that appears to be incorrect???

Pay Your Account

If you have a Diners Club Card with companion World MasterCard Card Direct Debit is mandatory and will be set-up on account activation.

If you have a Diners Club Card only you can choose from a number of ways to pay. Simply choose the option that best suits you:

zackerly...the web site needs a good spring clean and copyreading

 

[oz_mark]

I would postulate an internal contract between QFF and DC.

I would doubt that. I would be more likely to suggest their internal financial modelling requires them to be funding your debt for a short a time as possible.

Years ago, I had a Visa card that had a 7 day interest free period (but 21 days to pay the bill!). Given postal delays with that, I can't see me ever going down a path with a 7 day payment requirement.

 

[Supersonic Swinger]

On a related topic, are there plans to change the existing Diners + MC product? As you can see from the discussion here there is also a level of interest in this product, especially due to its exceptional earn rate that can be converted directly to Velocity points...

Is this other card staying with a longer payment period, and without a mandatory direct debit?

It has a slightly longer payment period and not a mandatory direct debit. I have that combo, not sure why they would need to make changes:

- it has probably the best overall earn rate for Velocity when combined with the MC
- It definitely has the best earn rate in Australia for SPG which is probably the most valuable FF currency IMHO
- It's the only Australia credit card earn option for Korean if you want to aim for a First Class redemption on their A380

Still, the biggest problem is the acceptance of the DC. Sure, supermarkets, petrol stations etc take it, but:
- many places that take it will add a surcharge to use it
- a lot of places say "we used to take it until X weeks/months" ago
- many places have the logo up but their machine doesn't accept it
- many places just look at you blankly when you ask whether it is accepted. One Sydney merchant even asked "Are you from Melbourne? Only people from there ever use that"

It often feels like a $389 annual fee MC which has a pot-luck option of every now and then using the DC for more points. I'm going to get to the end of the first year and decide if it's really value for money.

And if you think their website is clunky, wait till you try their iPhone app :shock:

 

[serfty]

I would doubt that. I would be more likely to suggest their internal financial modelling requires them to be funding your debt for a short a time as possible. ...

It was a merer guess and I basically trying to point to a $$$ consideration.

I certainly agree the the part regarding financial modelling.

 

[Moopere]

It has a slightly longer payment period and not a mandatory direct debit. I have that combo, not sure why they would need to make changes:

I'm reading your post to mean that you have the Diners + MC combo and _do not_ have a mandatory direct debit ... is that right? Thats not how I'm interpreting the T&C at the moment so things might have changed. Did you by any chance start with a Diners only and upgrade into the combo?

I was literally filling out the application and at the same time, going over the current T&C (as one does) when I hit the wall on mandatory DD .. no way on earth I'm allowing an external organisation to reach out and put their hand in my wallet ... been here, done that many years ago and wouldn't dream of going down that road of pain today.

I don't mind going around the block though, so if I start with a standard Diners and ask for an upgrade to the MC combo ....

 

[Newk]

I have a Diners MC combo. No direct debit. I started with a Diners and added the MC

 

[Isochronous]

Income requirement?

 

[Moopere]

Hmm. Looks to me that the references to _mandatory_ direct debit as payment method for the standard Diners + MC have disappeared from the website ... perhaps this was an error? Or maybe I just can't find it any more.

 

[greenfrog86]

It has a slightly longer payment period and not a mandatory direct debit. I have that combo, not sure why they would need to make changes:

- it has probably the best overall earn rate for Velocity when combined with the MC
- It definitely has the best earn rate in Australia for SPG which is probably the most valuable FF currency IMHO
- It's the only Australia credit card earn option for Korean if you want to aim for a First Class redemption on their A380

Still, the biggest problem is the acceptance of the DC. Sure, supermarkets, petrol stations etc take it, but:
- many places that take it will add a surcharge to use it
- a lot of places say "we used to take it until X weeks/months" ago
- many places have the logo up but their machine doesn't accept it
- many places just look at you blankly when you ask whether it is accepted. One Sydney merchant even asked "Are you from Melbourne? Only people from there ever use that"

It often feels like a $389 annual fee MC which has a pot-luck option of every now and then using the DC for more points. I'm going to get to the end of the first year and decide if it's really value for money.

And if you think their website is clunky, wait till you try their iPhone app :shock:

I agree that the earn rate is great, and certainly don't WANT any changes, was just asking given we had the official rep on this thread and I didn't want to apply if they were about to go about stuffing with the product...

Although the fee is hefty, it does mean higher points on what Amex would give you 1 point for (eg supermarkets or other places that might accept it) and also gives 1.25 velocity points per $1 on the MC which is the same as the high flyer card from Virgin which itself costs $289 for the same points earn.

Hmm. Looks to me that the references to _mandatory_ direct debit as payment method for the standard Diners + MC have disappeared from the website ... perhaps this was an error? Or maybe I just can't find it any more.

You're right... Not seeing it any more. Perhaps the Diner's rep read my comment suggesting that they are espousing misinformation when posting one thing here and having something else on their website???????

 

[Diners Club Australia]

Hi Moopere, you are right - it was an error. The mandatory Direct Debit is for the Frequent Flyer product with MasterCard ONLY.

Isochronous, our minimum income requirement are listed on the application forms. They are changing for our Diners Club personal card in the new year.

 

[greenfrog86]

Hi Moopere, you are right - it was an error. The mandatory Direct Debit is for the Frequent Flyer product with MasterCard ONLY.

Isochronous, our minimum income requirement are listed on the application forms. They are changing for our Diners Club personal card in the new year.

Appreciate you acknowledging this was an error. As you can appreciate, your website is THE ONLY SOURCE OF INFORMATION for many people here as I certainly won't be calling up for general information after the less than satisfactory general query experience I've had. The SPG transfers thread here has other examples of how staff just aren't able to assist with simple queries...