Basically this. They check your file monthly as an automated process to feed their algorithm which determines their desired "total credit exposure" to you (i.e. if you hold multiple cards, the maximum amount across all of them that they're willing to lend - if any of those are charge cards it's the credit limit they say you don't have). If they see anything which the system thinks is a risk, it goes for human review. It's that human review that cuts off offers.You may not have noticed by Amex have the right and frequently use it to review your credit file each month so they may be aware of you applying for new credit. Do it too often and they may think you are at risk of default.
I sat down last night to compile a full list of missing points (shortfall bonus from offer start plus missing end June/early July) and plan to contact Amex today, after morning activities.I am also missing points for this offer. Has anyone raised it with Amex? If so,what was their response?
I messaged them via the online chat and was asked to wait the full 90 days or something before they could add it manually if the points weren't allocated automatically per the t's and c'sI am also missing points for this offer. Has anyone raised it with Amex? If so,what was their response?
just be careful with this,Whilst not exactly a statement credit, I have received an email from Amex about a complimentary year of Calm premium membership worth $79.99.
Offer is open to both primary and additional card holders until 31 October 2020.