New Amex policy — payments must come from a bank account in your own name

[Seat0B]

I am reading the Payments > “How to Pay You Bill” when logged into my online account and under the Direct Debit section it says:

“Please note, our online enrolment is not available for Direct Debit payments from Joint Accounts.”

I’m not sure if this was there before, by mine is set to debit from my joint offset account I have with my partner and there doesn’t seem to be a problem.

Yes this has been around for a long time - but they expressly told me I am unable to set up a card autopay from a joint account. I asked because it couldn’t be done on line. This is at least 10 years ago.

Edit to add and welcome to posting on AFF @Tea-Aholic

 

[SYD]

Your getting a bit repetitive New Amex policy — payments must come from a bank account in your own name lol

The joys of posting over inflight wifi….

 

[lovestotravel]

Personal plat charge here - I recently went to update my direct debit bank and they then blocked my account (except for direct debit/auto payments) and wanted a bank statement.

One pointless call to someone who was so vague, so sent my statements and then 2 days later unblocked and all good

 

[Ansett Nostalgic]

I've sometimes paid cards for other family members from my own personal account, wonder if that would trigger anything now.

 

[Tea-Aholic]

Edit to add and welcome to posting on AFF @Tea-Aholic

Thanks for the welcome

 

[Rayesfeg]

I've sometimes paid cards for other family members from my own personal account, wonder if that would trigger anything now.

I'd say their transaction screening would focus on a lastname match, so if you share the same lastname it might be fine. Suppose you can give it a go and find out.

 

[Tea-Aholic]

I'd say their transaction screening would focus on a lastname match, so if you share the same lastname it might be fine.

I think it’s possible they will do name matching on the whole name.

When I was working in banking we were implementing Confirmation of Payee so they can see no match, partial match and complete match on names.

You can also see this when paying people via BSB and Account no.