So fun story, I called up again today to follow up as I still have no points in my account from the card even though its been 7 days since NAB processed them. I called NAB to ensure they processed them and was advised that there has been a massive hiccup between NAB and Velocity due to the NAB Home loan promo. Some peoples points haven't processed (e.g. Mine and others on this threads case) or others have had incorrect points pushed to their account as we saw above from andy2015.
They've said they held a meeting with Velocity and NAB senior management to have this resolved and that all should be resolved by COB Friday the 4th of March 2016. Needless to say, I wont be holding my breathe. On a positive note, I did get him to record himself saying that I had definetely qualified for the points which thanks to the miracle of call recording, they cant pretend I didn't qualify for them. But feel free to ring and discuss the matter as it may push the resolution to be a bit quicker.