Still waiting to receive this card. Original card was returned to sender due to incomplete address, despite address in application and online profile correct. Only found out once I noticed another card in the NAB app had disappeared. Called to get it resent, which was 16th June. Called last week, told to wait a few more days, due to AusPost delays. I give it until Monday afternoon until I call and asked for a replacement to be resent via Express.
Update. Still waiting to receive the card. Called last Tuesday, spoke to a lovely CSR, apologised for the delay and advised they'll block the yet to be activated card and send out a new card by Express Post, promised a follow up phone call on Friday.
SMS on Thursday morning saying card is in the mail.
Check letter box today, no card. Received follow up phone call from same CSR this afternoon to see if I received the card, phone call a day late but I can excuse the day delay. CSR goes to check what the tracking number for the EP letter was and realises they ordered the card via normal post, so no tracking number.
I stay on hold for a little bit and CSR comes back advises I can have an extra 60 days to spend the $2,500 because of all the delays. I don't need the extra time though, just need the card so I can spend straight away. The CSR promises a call back tomorrow after 2pm to see if I've received the card, might ask for an annual fee waiver if I haven't received the card. Lucky I'm a very patient person