NAB Qantas Signature 115k QF points for $395 AF - Pointhacks exclusive

[kpc]

"All" my points (standard and bonus) from the last 4 months have now posted

 

[Pegasus]

All my points have now posted , time to flick this baby

 

[N860CR]

As a followup, I pushed the NAB person to explain the issue they had and the best I got was "we changed systems and that prevented the bonus points from being allocated. We apologise for not communicating this". Doesn't explain why the regular monthly points didn't post for so many of us.

I also asked why the complaint had been ignored for months and that emails were ignored. Best I got was "coaching has been provided to these staff members".

Clearly, the whole bank is a joke.

 

[ragingsheep]

I've now got 2 annual fee refunds for this card.

I called up last Friday because I had requested a refund of my annual fee and hadn't received it or a response within the 3 business days I was promised by the customer service rep. The new rep I spoke said she could see my issue was marked as resolved but couldn't see any action had been implemented and so she did the refund over the phone and credited to my transaction account overnight (she gave me a choice of where the money would go) on Saturday. Then yesterday, I got a second refund of the fees; this time onto the card.

 

[kpc]

I've now got 2 annual fee refunds for this card.

I called up last Friday because I had requested a refund of my annual fee and hadn't received it or a response within the 3 business days I was promised by the customer service rep. The new rep I spoke said she could see my issue was marked as resolved but couldn't see any action had been implemented and so she did the refund over the phone and credited to my transaction account overnight (she gave me a choice of where the money would go) on Saturday. Then yesterday, I got a second refund of the fees; this time onto the card.

NAB's ineptness is turning into a bonanza for a lot of us

 

[N860CR]

After putting my foot down and staying I expect the issues I raised to be addressed, NAB refused and said it would need to escalated to the next FOS level. Or they’d up my hush money to $1500 cash.

 

[chickenscraper]

All my points have posted (and annual fee refunded). Got an offer of $500 to settle my FOS case. Going to accept so I can close and get on with my life.

 

[nightelves]

Does Nab know if points are successfully transferred over to Qantas? Think I might leverage this debacle.

 

[N860CR]

Not sure if there’s anyway for them to tell. They claim they’ve done a one off manual points run for all the errors.

If they’ve only offered $500, I’d be inclined to just send a quick email and push for more. I’ve managed $1500 and an annual fee refund. Also scored an extra 40k points as one of the stupid complaints people wrote 155k instead of 115k months ago.

 

[nightelves]

Not sure if there’s anyway for them to tell. They claim they’ve done a one off manual points run for all the errors.

If they’ve only offered $500, I’d be inclined to just send a quick email and push for more. I’ve managed $1500 and an annual fee refund. Also scored an extra 40k points as one of the stupid complaints people wrote 155k instead of 115k months ago.

Wow you got a really good deal. Feel criminal to try and scam them for more points.

 

[Longtoo]

NAB called me on 1 Oct, few days after my case submission to FOS. All points (regular and bonus) were posted on 2 Oct. No discussion about settling the case yet. I will be happy if they refund the annual fee to compensate for my time dealing with this case.

 

[N860CR]

Wow you got a really good deal. Feel criminal to try and scam them for more points.

NAB were so disgusting in their handling of this, I have very little sympathy for them.

 

[Longtoo]

I got a cash settlement offer from NAB. It is a card churning exercise for me and I don't plan to milk anything further from the situation. Accepted, move on, and I may hold on to this card for a bit more since the earning rate is good. I have been banking with them for over 2 decades, and apart from this saga, I still think NAB is a good bank.

It goes without saying, knowledge sharing in this thread/forum is valuable to me.

 

[N860CR]

Gotta laugh.... after I said "ok I'll take the money, lets close the case - but you'll need to close the account for me as well" we're back to ignoring calls and emails. They really are a joke. Says a lot about the people who work there I guess.

 

[rock86]

Gotta laugh.... after I said "ok I'll take the money, lets close the case - but you'll need to close the account for me as well" we're back to ignoring calls and emails. They really are a joke. Says a lot about the people who work there I guess.

Not really. Following this whole thread for me it says more about the banks processes, which have been exposed in the royal commission as very poor in a whole lot of areas - this has been another.

 

[kpc]

Gotta laugh.... after I said "ok I'll take the money, lets close the case - but you'll need to close the account for me as well" we're back to ignoring calls and emails. They really are a joke. Says a lot about the people who work there I guess.

Why rub their noses in the dirt? Take the cash and once in your bank account, close the card whenever. As for me, this has been the most lucrative credit card I have ever applied for. As I now have it fee free for 1 year and it earns 1 Qf point per $1 up to $5000 per month, I will milk this for another 7-8 months. I will then ask for an annual fee waiver, and if not forthcoming, will close it. I doubt I would ever apply for a NAB product again as I'm sure a black mark would have been placed against my name after my stinging FOS complaint and aggressive (but polite) negotiation with NAB for compensation

 

[Dr Ralph]

I'm sure a black mark would have been placed against my name after my stinging FOS complaint and aggressive (but polite) negotiation with NAB for compensation

Unlikely.

If this were the case then I should never have any new card issued to me by any financial institution

 

[burmans]

NAB's ineptness is turning into a bonanza for a lot of us

It's not only NAB that does this. I had another Bank who shall remain nameless who insisted I was not eligible for a signon bonus. Complained and eventually got the 60k points when I threatened to escalate to FOS (it helped I had the T&Cs PDFed). About a month later another 60k points arrived, sometimes you just have to love incompetence!

 

[JQ29]

Points finally all posted plus extra 45000

 

[N860CR]

Not really. Following this whole thread for me it says more about the banks processes, which have been exposed in the royal commission as very poor in a whole lot of areas - this has been another.

I find it just a little laughable that despite the main part of my complaint being that NAB staff did not return calls, did not return emails and did not follow through on promises, the supposed complaints manager has done exactly that.

Why rub their noses in the dirt? Take the cash and once in your bank account, close the card whenever. As for me, this has been the most lucrative credit card I have ever applied for. As I now have it fee free for 1 year and it earns 1 Qf point per $1 up to $5000 per month, I will milk this for another 7-8 months. I will then ask for an annual fee waiver, and if not forthcoming, will close it. I doubt I would ever apply for a NAB product again as I'm sure a black mark would have been placed against my name after my stinging FOS complaint and aggressive (but polite) negotiation with NAB for compensation

I actually don’t intend to use it and keeping it open hurts churning options. I’m keeping the ANZ card open for the 12 months as opposed to this NAB as it’s got a few little perks. The NAB card actually offers very little.