NAB acquires Citibank Australia

[oz_mark]

This is probably why Qantas Money will be on a new system next month too. This has all taken a lot longer than some predicted 3 and a half years ago!!

Just did a Virgin Money CC application yesterday, wondering if this little points earner will be closed down.

Happens when you need to build a new unsecured lending system. They also got an extension out of Citi, as they didn't want another 86400 situation on their hands.

 

[exceladdict]

My previously Citibank Visa plus debit account, which had been transitioned into a nab account , was cancelled with no notice received by me.

It's possible mail was stolen or I missed a call (which I would have ignored) but I think it was a pretty poor effort (if there was any effort at all) to retain me as a customer.

In fairness, I hadn't used the card since initially activating it, but that was the purpose of an infrequently used backup travel account. If I knew they were going to cancel it, I might have thrown a transaction or two on it, but ah well.

 

[burmans]

Happens when you need to build a new unsecured lending system. They also got an extension out of Citi, as they didn't want another 86400 situation on their hands.

Yeah I’ve been involved in or managed 9 Core Banking replacement programs so well aware these have a habit of going (in some cases well) over schedule. So was a bit amused by those who believed it could be achieved in the original aggressive timeline (and indeed were very vocal about it, wouldn’t countenance it could possibly be delayed).

 

[Grimace1]

It's possible mail was stolen or I missed a call (which I would have ignored) but I think it was a pretty poor effort (if there was any effort at all) to retain me as a customer.

Ohhhh no, it's not just you. They closed my two accounts without any notice either. Granted I never used them since they migrated to NAB as I was still using ING at the time.

Very poor effort on communication, that's for sure.

 

[oz_mark]

My previously Citibank Visa plus debit account, which had been transitioned into a nab account , was cancelled with no notice received by me.

It's possible mail was stolen or I missed a call (which I would have ignored) but I think it was a pretty poor effort (if there was any effort at all) to retain me as a customer.

In fairness, I hadn't used the card since initially activating it, but that was the purpose of an infrequently used backup travel account. If I knew they were going to cancel it, I might have thrown a transaction or two on it, but ah well.

Ohhhh no, it's not just you. They closed my two accounts without any notice either. Granted I never used them since they migrated to NAB as I was still using ING at the time.

Very poor effort on communication, that's for sure.

Did you have a zero balance at the time of migration?