MyCard fee and points changes from 1 October 2026

[_flyer]

Can I get everyone’s thoughts? Given the lack of communication, if you hold the Premier, what would you do transfer your points out now, or retain and hope you receive the top-up?

 

[Happy Dude]

Can I get everyone’s thoughts? Given the lack of communication, if you hold the Premier, what would you do transfer your points out now, or retain and hope you receive the top-up?

Transferred out the lot recently to get 20% bonus.

 

[meeeeeeee]

I missed the last autotransfer - if we do it now will we get the 20% or nothing if it goes in Oct 15?

 

[MELso]

I missed the last autotransfer - if we do it now will we get the 20% or nothing if it goes in Oct 15?

Nothing I suspect.

Having said that, I too missed out (insufficient balance) but got an email (possibly mistakenly) after making a manual transfer saying "Your transfer this month has unlocked your 15% bonus Velocity Points on all your manual transfers during August and September." This was despite not having made any transfers in August. Hopefully a 15% bonus will come, but if not I can at least rest easy that very few points will be affected by the forthcoming devaluation.

 

[patrickw]

Can anyone report if a similar email was sent to confirm automatic transfers?

 

[_flyer]

Thanks everyone.

MyCard Rewards complaint update -

I’ve now received a response from MyCard Customer Resolutions after raising concerns about the upcoming Rewards changes.

To be clear, my complaint wasn’t about the changes themselves, but the lack of information being provided about them.

I specifically asked how the Premier one-off points adjustment would be calculated, what the new Flybuys and Velocity transfer rate would be for primer and whether there were any other changes that hadn’t been communicated.

Unfortunately, the response basically confirms that they don’t know yet.

They’ve confirmed the points adjustment will be based on your balance as at 1 October, but they can’t provide the methodology or even an estimate of what customers will receive.

They also don’t currently know the new Flybuys or Velocity transfer rate for premier, though it is strongly suggest 3:1 for velocity across both card types.

Flybuys new rate will only become available once the changes take effect.

The rewards team do not have this information. I asked how will the technical team know what to change the rates to when they make changes on 1st October to the portal. She said they will be told, but it’s not yet known. She said you won’t know until you login on 2 October to see the new rates.

I also asked about any other unannounced changes and was told they aren’t aware of any beyond those already communicated.

So, essentially, some key details won’t be known until the changes actually happen.

That was exactly the issue I was raising. It’s difficult for customers to make informed decisions about their points when important details aren’t available beforehand.

Hopefully the outstanding information is provided before 1 October but highly doubt it.