I'll post this here ....
My first flight in FIRST by QANTAS was such a let-down, it certainly won't happen again.
QF1 on A380 .....
You think they'd call pax in the F lounge .... no, they didn't.
You'd think they'd call for F pax to board first .... no, they didn't.
You'd think that after holding a 'Mexican stand-off' at the gate, advising, that if I wasn't one of the first on ....I WILL BE THE LAST ON ..... and I will stand here and wait for the very last boarding call, and then 'stuff around' looking for my boarding pass !!! ......... that I would get some attention ????
( this was DURING the flood of economy pax boarding ).
I wasn't even asked if I wanted my suit jacket hung up .... much less offered 'compensation' of a bottle of something .....
QANTAS First ???
Never again. I've been far better treated on Emirates Business.
I’m going to ignore the hyperbole. FWIW I don’t think it helps to highlight some of the genuine service failures you may have experienced.
1.You were on an Award ticket in F SYD-SIN and did not get a pre-booking at the Spa which is usually made by the First Host the day prior to departure.
2.You did not receive a pre-boarding invitation or hear the boarding call for QF 1 whilst you were in the F Lounge.
3.When you got the the boarding gate, Y boarding was underway and it was unclear where and what priority line you were supposed to have been in with the staff at the gate not acquiescing to your appeals for attention as an F pax.
4.Onboard the FA didn’t ask if you would like your jacket to be hung up.
5. Nobody offered you any compensation by way of a free bottle of bubbles etc.
1. I know others have responded that they too have failed to get a call. This has never happened to me on any of my flights.
It’s a definite service failure providing you had your current mobile phone contact in the booking. Have you checked this ? Sometimes with Award tickets only the bare minimum is put in (eg. FF number missing, old or no contact).
2. I do not believe it’s a service standard for F to offer pre-boarding. It would be on request to the F Host. I am surprised that you did not hear a boarding call for QF1. IME the flights are always called when I’m the lounge. Perhaps you left prior to this? The Board may have been updated saying “Boarding” but the lounge not yet called the flight.
3. As others mentioned, the Priority OWE/ First Boarding lane is fairly clearly marked and at SYD there is a separate air bridge for F pax.
If you have missed this and end up in the general Y line then you need to suck it up.
At MEL you sometimes need to do this anyway as they don’t always have a separate air bridge for F.
4. Were you wearing the jacket onboard ?
IME the trigger to have my jacket hung up is me taking it off when they come around to greet me, offer Champagne and amenities. If I’m wearing it I wouldn’t expect anyone to ask to hang it. Even if they failed to ask me (very common in Domestic J unless you are a Middle Aged Male) I find asking politely as the FA passes by my seat usually successful.
5. Compensation for all of the above ?
I would expect exactly nothing, I’m afraid. I don’t know how the crew onboard could or should be expected to make up for any of the pre-boarding issues.
I’d send an email to customer care regarding the service failure for F Host Contact. If they had your phone they should have called.
As for the rest of it, I would take it all in good grace.
Give QF F another chance it may well surprise you.
(Same as EK surprised me when they served an entire J cabin their breakfast and forgot mine so offered me the leftover dish I didn’t order but I digress......)
)
Sample AFF with no advertisements? More..
