My Card prestige no longer available

[ltwo]

What other card options are there in Australia for Priority Pass? Preferably 10 or more complimentary per year, not this 2-a-year meagre business.

I'll be cancelling my Prestige-Premier monstrosity before my next renewal in Feb 2027.

 

[Hunter4vr]

What other card options are there in Australia for Priority Pass? Preferably 10 or more complimentary per year, not this 2-a-year meagre business.

I'll be cancelling my Prestige-Premier monstrosity before my next renewal in Feb 2027.

Amex Platinum only. There's also the new Revolut Ultra which offers an unlimited LoungeKey membership, no guest privileges though.

 

[MonteCristo]

Bugger.

Looks like the insurance is still staying the same for now, though?

 

[ETW]

DP re the 4th Night Free I’ve put in 2 bookings already for stay dates next year that have been credited with the free night, just done one now for January, so if you have any travel coming up looks like we have until 1 Oct to use it for next year

 

[ltwo]

Amex Platinum only. There's also the new Revolut Ultra which offers an unlimited LoungeKey membership, no guest privileges though.

Amex may get ideas and start slashing that benefit too, given there is no competition on the market. How dreadful.

 

[ETW]

Amex may get ideas and start slashing that benefit too, given there is no competition on the market. How dreadful.

They’ve done this to the Platinum in a few markets, I believe Germany and Canada

 

[grandir]

MyCard Prestige is officially being deleted from existence. Friend just got an email notifying them that from 1 Oct 2026, their Prestige Card will become a Premier Card. All Prestige perks are being deleted from 31 December 2026 onwards. Annual fees paid on the Prestige Card will be pro-rata refunded to match the Premier's $300 AF.

 

[Supersonic Swinger]

NAB lives up to it's unfortunate name, can't believe the branding consultants let a bank be called this:

"to take something suddenly"

nab

1. to take something suddenly, or to catch or arrest a criminal: 2. to take…

dictionary.cambridge.org

 

[the8guy]

NAB lives up to it's unfortunate name, can't believe the branding consultants let a bank be called this:

"to take something suddenly"

nab

1. to take something suddenly, or to catch or arrest a criminal: 2. to take…

dictionary.cambridge.org

Of course the consultants would let it, this is exactly what the banks do !

 

[goldenhorn]

I renewed in June. As soon as I get my pro rata refund I’ll be cancelling and applying for an AMEX Platinum card. Never had one before but I’m eligible after cancelling all AMEX cards 2 years ago.

 

[GDale]

Is anyone fighting for a full refund? If so, when do you plan to fight it? The product really is completely different to what we thought we were getting, and it's not really fair to assume that the benefits are consumed evenly through the year. For me, the 15 priority pass visits tend to be concentrated on one or two big trips with family and/or friends, and I haven't had the chance to use any in this current annual cycle.

 

[goldenhorn]

I agree. I renewed mid May and have used almost no benefits of the new card year. What do you suggest?

I guess I can ring and ask for a refund and threaten to complain to the financial ombudsman if they push back.

 

[GDale]

I agree. I renewed mid May and have used almost no benefits of the new card year. What do you suggest?

I guess I can ring and ask for a refund and threaten to complain to the financial ombudsman if they push back.

I was thinking of trying the complaints email address and seeing if that yields anything - at least then there's a written record of my protest against the change? Only thing I'm not sure of is timing, as technically nothing has changed yet... Does that make it a bit strange to be complaining right now?

 

[HMcM]

Amex may get ideas and start slashing that benefit too, given there is no competition on the market. How dreadful.

They already have when it comes to lounge access and priority pass.

It was 2 Centurion Lounge guest access when I got the card, now it's 1.
Same for Plaza Premium
Biggest and most annoying for me is that you used to be able to get an unlimited priority pass for the card holder as well as one additional card holder. Now only the primary card holder can get that. So it's find if I am travelling with whomever I want to get access, but much worse if they're travelling independently.

 

[burmans]

I was thinking of trying the complaints email address and seeing if that yields anything - at least then there's a written record of my protest against the change? Only thing I'm not sure of is timing, as technically nothing has changed yet... Does that make it a bit strange to be complaining right now?

If you want to complain to the ombudsman you need to complain internally first. I’d be doing now, they have told you they are changing, now’s the time to complain about that change.

Not overly confident of your likelihood of success however have always found the threat of going to ombudsman always gets action (they have to pay if you complain to the ombudsman, that might explain why).

 

[Rich]

however have always found the threat of going to ombudsman always gets action (they have to pay if you complain to the ombudsman, that might explain why).

Different ombudsman but years ago I complained to my gas provider about the estimated reads as we changed from winter to summer tariffs. It meant too much was apportioned to the higher tariff. Over the phone they said too bad so I asked, "what's my next step, should I go to the ombudsman?" One minute on hold and they came back with a $300 credit. I was only after $35.

 

[goldenhorn]

If you want to complain to the ombudsman you need to complain internally first. I’d be doing now, they have told you they are changing, now’s the time to complain about that change.

Not overly confident of your likelihood of success however have always found the threat of going to ombudsman always gets action (they have to pay if you complain to the ombudsman, that might explain why).

Thanks for the suggestion. I’ve just lodged my complaint with My Card customer support (with help from ChatGPT) and requested a full refund of my fees.

===

To the MyCard Customer Service Team,

I am writing to lodge a formal complaint regarding the changes to my MyCard Prestige account ending in xx_X, effective 1 October 2026, as outlined in your email.

I renewed this card in May 2026 and paid the full annual fee of $700. At no point during that renewal was I informed that the card would be downgraded to a MyCard Premier product just months later, with a significant reduction in benefits. Had I known this was planned, I would not have renewed.

Since renewing, I have not had a reasonable opportunity to use or enjoy the benefits I paid for. The benefits being removed or reduced, including the Uber Premier cashback, the Luxury Stay 4th Night on Us benefit, and the complimentary lounge pass entitlement, were central to my decision to renew at that price point.

I note that you are proposing only a pro rata refund of the difference between the old and new annual fee. Given that the product I paid for in May is effectively being withdrawn and replaced with a materially inferior one before I have had a fair chance to use it, I do not consider a partial refund to be a reasonable resolution. I am requesting a full refund of the $700 annual fee paid in May 2026.

I would appreciate a written response confirming how this complaint will be handled and the timeframe for resolution. If this matter cannot be resolved satisfactorily, I will consider escalating this complaint to the Australian Financial Complaints Authority (AFCA).

Please treat this as a formal complaint for your records.

Regards,