Hi.
Been following the discussions and have finally made the leap to make a comment.
I recently booked a Qantas Any Seat Award for my nephew. As happens, he had to cancel. When trying to get the points refunded to my account, I was educated that the Any Seat Awards are a purchase of a seat and not a Frequent Flyer redemption. As such, the points are not credited back to me. The ticket is considered a Paid Non-Refundable Ticket. As such, only a voucher can be issued. (Not the end of the world, I travel overseas more than 12 times a year.) However, as the ticket was issued in my nephews name, the voucher can only be made out in his name (the booking name cannot be changed). This has came as a surprise to me and not very well explained on the qantas website. I have lost the points and I have lost the voucher!!!! Doesn't seem fair (but who said QF were fair).
I would be interested if others have been caught out in this way.
Moosh
Been following the discussions and have finally made the leap to make a comment.
I recently booked a Qantas Any Seat Award for my nephew. As happens, he had to cancel. When trying to get the points refunded to my account, I was educated that the Any Seat Awards are a purchase of a seat and not a Frequent Flyer redemption. As such, the points are not credited back to me. The ticket is considered a Paid Non-Refundable Ticket. As such, only a voucher can be issued. (Not the end of the world, I travel overseas more than 12 times a year.) However, as the ticket was issued in my nephews name, the voucher can only be made out in his name (the booking name cannot be changed). This has came as a surprise to me and not very well explained on the qantas website. I have lost the points and I have lost the voucher!!!! Doesn't seem fair (but who said QF were fair).
I would be interested if others have been caught out in this way.
Moosh