Missing QBR points

[elanshin]

Hi,

I'm trying to work out if it's something wrong or im not getting QBR points. I seem to be only getting it on one leg and not my return. When i try to claim, it errors online saying flight details can't be found.

 

[serfty]

Hi,

I'm trying to work out if it's something wrong or im not getting QBR points. I seem to be only getting it on one leg and not my return. When i try to claim, it errors online saying flight details can't be found.

First thing first -did you get normal points credited to your QFF for the travel?

 

[SYD]

First thing first -did you get normal points credited to your QFF for the travel?

Yes, that would be a good start.

Did you use any special promos or other corp codes?

I did have an instance where I booked through a promo - one of those visit Sth Oz things - and it didn’t qualify for QBR points even though I earned normal points on my personal account

 

[elanshin]

First thing first -did you get normal points credited to your QFF for the travel?

All normal on that end. Its now 3 trips. 1 booked through QBR, 1 with my ABN attached after booking through normal. 1 through GV then attaching ABN.

One hasn't come through yet but should be a separate PNR (but considered transit due to timing).

 

[serfty]

All normal on that end. Its now 3 trips. 1 booked through QBR, 1 with my ABN attached after booking through normal. 1 through GV then attaching ABN.

One hasn't come through yet but should be a separate PNR (but considered transit due to timing).

Presumably, you have the BP's for all flights.

 

[elanshin]

Presumably, you have the BP's for all flights.

Actually no, most are SYD - MEL hops. Only one set i have a BP for and that was MEL - SYD - CGK (the free upgrade flight). But everything tracked normally on my personal account. Even DSC.

 

[serfty]

Actually no

Looks like you are going to need to contact QBR.

 

[elanshin]

Seems my normal points got fixed after calling but then it seems I'm not getting my 3x points from AMEX payments. Seems this QBR points tracking seems definitely has issues.