Missing QBR points

[elanshin]

Hi,

I'm trying to work out if it's something wrong or im not getting QBR points. I seem to be only getting it on one leg and not my return. When i try to claim, it errors online saying flight details can't be found.

 

[serfty]

Hi,

I'm trying to work out if it's something wrong or im not getting QBR points. I seem to be only getting it on one leg and not my return. When i try to claim, it errors online saying flight details can't be found.

First thing first -did you get normal points credited to your QFF for the travel?

 

[SYD]

First thing first -did you get normal points credited to your QFF for the travel?

Yes, that would be a good start.

Did you use any special promos or other corp codes?

I did have an instance where I booked through a promo - one of those visit Sth Oz things - and it didn’t qualify for QBR points even though I earned normal points on my personal account

 

[elanshin]

First thing first -did you get normal points credited to your QFF for the travel?

All normal on that end. Its now 3 trips. 1 booked through QBR, 1 with my ABN attached after booking through normal. 1 through GV then attaching ABN.

One hasn't come through yet but should be a separate PNR (but considered transit due to timing).

 

[serfty]

All normal on that end. Its now 3 trips. 1 booked through QBR, 1 with my ABN attached after booking through normal. 1 through GV then attaching ABN.

One hasn't come through yet but should be a separate PNR (but considered transit due to timing).

Presumably, you have the BP's for all flights.

 

[elanshin]

Presumably, you have the BP's for all flights.

Actually no, most are SYD - MEL hops. Only one set i have a BP for and that was MEL - SYD - CGK (the free upgrade flight). But everything tracked normally on my personal account. Even DSC.

 

[serfty]

Actually no

Looks like you are going to need to contact QBR.

 

[elanshin]

Seems my normal points got fixed after calling but then it seems I'm not getting my 3x points from AMEX payments. Seems this QBR points tracking seems definitely has issues.

 

[elanshin]

So just some update.

I rang the QBR team (seems slightly more competent than general QF?) Picked up immediately, took down all my missing flights (i'll probably have to chase for more soon).

Agent manually added it in (got 1 set of banking error in my favour).

But now I'm still missing all my AMEX bonus (2x from AMEX). AMEX has credited just 2 of the flights. One from a couple of days ago, one from a month ago. So where do I go chasing up my AMEX points.

i think by my count I'm currently missing around 5000 points from AMEX (and they count towards tier points hence why I'm actually bothered chasing it up). I really didn't want to set up a spreadsheet for my flights to track this but alas this is what I need to do now.

 

[Nigeldw]

I'm having the same issues with Amex Triple Points. I got none on some flights, double on others. I have a long list of missing points, it adds up to about 25k. ive phoned so many times and they keep promising it will be investigated. ive filled out numerous missing points forms.

Its been going on for at least 3 months

Does anyone know how to escalate/resolve this ?

 

[Cynicor]

Just go to afca. Very simple

 

[Dantas]

My December Amex points have not been transferred to my QBR account (despite being taken out of the Amex account). Other forums mention other people with the same issue but no one seems to have resolved it. Has anyone else experienced this and if so what is the fix? I've called QBR and Amex and both said they are looking into it, so not helpful. Have also emailed QBR with no reply yet.

 

[SYD]

Rather than start a new thread, I’ve not had points post on QBR since Nov 2024.

Now, I wasn’t expecting any until a week or two ago after a bunch of QF hotels (that I can see has associated with the account) started posting to our personal accounts but no bonus points have posted so far.

Two recent paid flights and no points in QBR - they usually post same day or shortly thereafter. Also, haven’t received the 200 pts ea as QBR flyers (is that still happening)?

Anyway, I’ll wait until the end of the week and contact QBR is nothing turns up…

 

[blackcat20]

Hmmm, I got my inbound QBR points for a recent flight, but not the outbound...

Edit. It seems to be flight specific, as the whole family posted for the inbound but not the outbound and a missing points claim comes up as invalid.

 

[SYD]

Does anyone recall what the typical time it takes to post flights in the QBR account?

Completed a SYD-MEL return (2x PAX) and neither flights have posted for neither PAX. These were the first paid QF flights flown since the end of Oct 2024.

The missing points claim says to wait 2 wks…

 

[serfty]

Does anyone recall what the typical time it takes to post flights in the QBR account?

Completed a SYD-MEL return (2x PAX) and neither flights have posted for neither PAX. These were the first paid QF flights flown since the end of Oct 2024.

The missing points claim says to wait 2 wks…

When were they flown?

It's hard to tell given they post with the date of the flight.

I had eligible flights on 1st and 2nd February which had posted by late last week - so that was within a week.

 

[SYD]

When were they flown?

It's hard to tell given they post with the date of the flight.

I had eligible flights on 1st and 2nd February which had posted by late last week - so that was within a week.

Thu last week and yesterday. I had a vague recollection of them posting within 2-3 days in the past.

Is the bonus 250pts for the traveler still a thing? No sign of them either.

As mentioned upthread, the missing hotel points are a concern. They definitely used to post about the same time as the primary points earn (QF Wine similarly).

 

[SYD]

Thu last week and yesterday. I had a vague recollection of them posting within 2-3 days in the past.

So 2x flights from Thu posted within the last few hours.

So I guess it’s “Patience Grasshopper”.

Is the bonus 250 pts for the traveller still a thing? No sign of them either.

No sign of these yet.

As mentioned upthread, the missing hotel points are a concern. They definitely used to post about the same time as the primary points earn (QF Wine similarly).

Nor about 4 hotel stays and counting…

 

[serfty]

Nor about 4 hotel stays and counting…

Now you mention it, I had a hotel stay on 30th Jan which has not posted.

 

[SYD]

Now you mention it, I had a hotel stay on 30th Jan which has not posted.

They take ~4wks from checkout to post to your primary account. One from 14 Jan just posted this morning for me but still nothing in QBR for several stays from mid Dec 24 to mid Jan 2025.