Missing baggage

Discussion in 'Open Discussion' started by spiggy_topes, Mar 12, 2007.

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  1. spiggy_topes

    spiggy_topes Member

    Nov 9, 2006
    159
    1
    Sunshine Coast
    My bags went walkabout yesterday morning after missing a connection in the US. A Qantas rep came and found me at the carousel in Sydney, informed me of the situation, said the bags were coming back on anther carrier and would be couriered to my home, and asked me to file a missing baggage report at my eventual destination (Brisbane).

    So far, so good. It's happened to me before, is probably not Qantas's fault, and was being dealt with professionally and promptly - no complaints.

    What did make my jaw drop was the Baggage Services leaflet they gave me after making the report at Brisbane. Glossy, informative and full of pictures of happy, laughing customers - apparently delighted at having lost their luggage!
     

  2. Evan

    Evan Established Member

    Dec 26, 2006
    3,168
    0
    SIN / MEL
    Maybe if you have a good travel insurance policy and its on the way home and not there you may be smiling ? but i doubt it.
    E
     
  3. Dave Noble

    Dave Noble Senior Member

    Oct 10, 2005
    6,419
    8
    My experience of insurance is that there is no payout for delayed baggage at the return home

    Dave
     
  4. Evan

    Evan Established Member

    Dec 26, 2006
    3,168
    0
    SIN / MEL
    I was thinking missing completely, ie lost forever.
    E
     
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