Missed flight due to illness

[donjuames]

Hey.
I've flown Aus to Ireland with a return today that I've contacted KLM to advise I won't be taking due to illness - I have relevant Dr certs etc. The ticket details dictate that there's no changes/no cancellation/no refund. I can accept this, I'm pretty sure the fine print covers their end even to the point that they might charge me no show fees.

I have Comprehensive Allianz Cover specifically for this journey and I'm wondering if they're likely to cover my return airfares? Anyone have any idea? I haven't talked to them yet but I'm a bit worried. Anyone know if it's a pay first claim later situation, and how likely they are to come through with funds?

Thanks

 

[Mal]

You should inform insurance asap. Anything you do without their permission may affect your claim.

 

[markis10]

Agree that you touch base with them, it's likely that it will be a pay now recover later.

 

[albatross710]

I found this product page: Travel insurance - Comprehensive Travel Insurance - Allianz Australia

The full PDS is available on the webpage. I'll post some extracts as you are not feeling so well.

Page 36 of PDS

4 Additional Expenses
You have this Cover if you choose Plan A, B or D.


4.1 WE WILL PAY BECAUSE OF HEALTH
PROBLEMS
a] We will reimburse any reasonable additional
accommodation and travel expenses if you cannot travel
because of an injury or sickness which needs immediate
treatment from a Medical Practitioner who certifies that
you are unfit to travel.

Page 52:

How to make a claim
You must give us notice of your claim as soon as possible by
completing the claim form supplied by our Client Services
Department and posting to the address shown on the claim
form. If the claim form is not fully completed by you, we cannot
process your claim. If you do not, we can reduce your claim by
the amount of prejudice we have suffered because of the delay.


You must give us any information we reasonably ask for to
support your claim at your expense, such as but not limited to
police reports, valuations, medical reports, original receipts or
proof of ownership. If required we may ask you to provide us
with translations into English of such documents to enable us
to carry out our assessment of your claim.


You must co-operate with us at all times in relation to the
provision of supporting evidence and such other information as
we may reasonably require.


a] For medical, hospital or dental claims, contact Allianz
Global Assistance as soon as practicable.


b] For damage or permanent loss of your Luggage and
Personal Effects, report it immediately to the police and
obtain a written notice of your report.


c] For damage or misplacement of your Luggage and
Personal Effects, caused by the airline or any other operator
or accommodation provider, report the damage or
misplacement to an appropriate official and obtain a written
report, including any offer of settlement that they may make.


d] Submit full details of any claim in writing within 30 days of
your return.

And if needed:

24 hour emergency assistance call
Allianz Global Assistance
+61 7 3305 7499 (reverse charge from overseas)
1800 010 075 (within Australia)

Hppe you get better soon.