Login Now to remove this and all advertisements (GOLD and SILVER members)
Not a member? Register Now for free

Minor flight time changes - this is getting annoying

Status
Not open for further replies.

mitch24

Intern
Joined
Sep 5, 2010
Messages
54
Points
10
I don't know if this has happened to anyone else, but it's getting very frustrating...

Last month I got an email from VA letting me know about a change to a flight booking for April 2015 and that I needed to call up for options. I phoned the VA number (waited on hold for approx 10mins) listed on the email and the call taker couldn't see on my booking what the change was. All of a sudden she realises I am VA WP and that I should be talking to the Velocity platinum desk instead.

They put me through to Velocity and the call taker on the phone looks up the booking. She told me she could see what the change was but couldn't tell me because I needed to talk to the platinum desk! I said I was happy to talk to them, but it was their policy that I absolutely had to talk to the platinum desk. They put me through (finally) to the platinum desk, looked up my booking again but the rep couldn't see what the change was. I was getting very frustrated. I was put on hold and after a while they returned to inform me that all that had changed was a flight arrival time had increased by 5mins.

After spending nearly 40mins on the phone, I was told that I would lose 5mins of my time in April next year. I don't get how this should have been so difficult.

Now yesterday, I received an email for a different booking telling me a flight time had changed by 15mins and asking to accept. The link in the email was broken so I couldn't accept. Wary of my experience last time, I didn't bother phoning up to agree. Today, I receive another email (presumably a follow up) asking to agree. The link in that email was broken also! I am getting very frustrated and am not too keen to call up again.

This really shouldn't be so hard!

As a flyer who has primarily been with QF and only recently switched a lot of my flying to VA, I am getting very embarrassed for VA!
 

mrsmart

Established Member
Joined
Dec 14, 2013
Messages
1,416
Points
10
I too hate these annoying 5 minute schedule changes that absolutely require a call.

Sounds like you just got unlucky with the main VA call centre.

If you call the Velocity number and put your number in when prompted, you should go straight through to the Plat desk. Call should be done in 60 seconds.
 

mitch24

Intern
Joined
Sep 5, 2010
Messages
54
Points
10
If you call the Velocity number and put your number in when prompted, you should go straight through to the Plat desk. Call should be done in 60 seconds.

That should be the case when putting it in, shouldn't it? :(
 
Credit cards which earn frequent flyer points is a popular way to earn frequent flyer points. You can receive thousands of points on everyday spend. And, many of these cards offer generous signup bonuses! Compare to find the credit card that best suits your needs.

Recommended by the Australian Frequent Flyer

quokka77

Active Member
Joined
Feb 21, 2013
Messages
698
Points
0
On a brighter note, this is an opportunity for you to request a different departure time, or route, or even departure location. Often the airline will accommodate this request free of charge in such circumstances.
 

ftm

Active Member
Joined
Feb 19, 2011
Messages
633
Points
10
Not disagreeing that schedule changes like this are annoying, we are lucky here in Aust. In the US the number of changes is so much higher. On a booking for travel 10 months or so in the future, it's not unusual to have at least half a dozen schedule changes before it actually comes time to travel!
 

medhead

Suspended
Joined
Feb 13, 2008
Messages
20,288
Points
0
On a brighter note, this is an opportunity for you to request a different departure time, or route, or even departure location. Often the airline will accommodate this request free of charge in such circumstances.

Extremely unlikely for a 5 minute change.
 

mitch24

Intern
Joined
Sep 5, 2010
Messages
54
Points
10
Called up. Definitely weren't going to change my departure time (even though on a Flexi fare) without incurring a $220 fare increase.
Agreed to the time change instead...
 

dk4

Established Member
Joined
Mar 23, 2010
Messages
1,514
Points
475
I too hate these annoying 5 minute schedule changes that absolutely require a call.
Hmmmmm, I had a ten minute "flight change" email last week, regarding a flight for next week - I didn't have to click anything, nor call anyone!

Virgin Flight Change Notification Email said:
This is just a friendly email to let you know that we have had to make a small adjustment to your flight times as detailed below. Thank you once again for choosing Virgin Australia and we look forward to seeing you on-board soon.
...and further into the email...
Virgin Flight Change Notification Email said:
What do I have to do? Absolutely nothing. However, If you would like an updated itinerary, this can be requested online

So, not sure why others have to call, or click, when I just get "informed":?:
 

Justchecking

Active Member
Joined
Jun 6, 2010
Messages
921
Points
10
For heavens sake. Isn't a txt 24hrs before the flight enough? Who the heck is going to want to change their flight on the basis of a 5min change. Does anyone actually run on that tight a schedule? And if they do, then I'm amazed you fly at all since most flights arrive +-5 mins of scheduled anyway. This sounds incredibly tedious.
 

Frostydog007

Junior Member
Joined
May 13, 2012
Messages
46
Points
5
Qantas
Bronze
Virgin
Platinum
Had the same - 2 days ago email advice that upcoming trip later this month had the arrival time in NAN had increased by an hour and the return flight from NAN was now leaving an hour later. Clicked the link to accept - link broken. Follow up email received today - link broken

*sigh*
 

Wezza

Member
Joined
Nov 20, 2010
Messages
223
Points
10
Nearly had a disaster happen to us today. My wife was travelling on VA TSV-BNE then on EY BNE-SIN-AUH-DME all on an EY ticket. Rocked up at the airport at about 5:35am for a 6:20am departure & the check in girls informed us that we should have been there 90 minutes before departure for international flights. Okay my bad. Then I said but this is only a domestic leg, she then told us that we're late for a domestic flight as well. Turns out the departure time of the flight is now 6:05am instead. Nobody had informed us of the time change. :confused: Luckily they let my wife on the flight even though the flight had apparently closed. I'm on the same flight in 2 weeks time, at least I know to be there earlier now.
 

kevrosmith

Established Member
Joined
Feb 13, 2009
Messages
2,334
Points
580
Two quick comments:

1. If you have an iPhone/iPad, you can download My Flights App which monitors your booking and advises you of changes to flight details.
2. When I call up, I always just press 3 for the Velocity FF Centre (not 1 for domestic or 2 for international etc.) regardless of what my inquiry is about, and I always get the Platinum desk immediately.

YMMY
 

DC3

Senior Member
Joined
Jan 8, 2010
Messages
5,691
Points
975
Qantas
Platinum
Two quick comments:

1. If you have an iPhone/iPad, you can download My Flights App which monitors your booking and advises you of changes to flight details ....

It seems that there is a problem with that app at the moment. I had wanted to download the My Flights app, but have not been able to find it in the iTunes store over the past few days. Now I see this on the My Flights website:

My Flights i-tunes.JPG

Download My Flights | My Flights iPhone & iPad App.
 

medhead

Suspended
Joined
Feb 13, 2008
Messages
20,288
Points
0
That's terrible. My flights is my number one go to, to know when I'm travelling. Still perhaps that explains why all my qantas bookings changed one day last week and then changed back the next day.
 

kevrosmith

Established Member
Joined
Feb 13, 2009
Messages
2,334
Points
580
It seems that there is a problem with that app at the moment. I had wanted to download the My Flights app, but have not been able to find it in the iTunes store over the past few days. Now I see this on the My Flights website:

Sorry for the bumsteer then. Completely agree with medhead; it's my go-to app for keeping track of my flights and tracking changes etc. Hopefully it becomes available again soon for others.
 
Status
Not open for further replies.

Community Statistics

Threads
86,582
Messages
2,098,907
Members
53,899
Latest member
Razzle7153
Top