Minor Accor rant

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medhead

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Interesting. The date for the check in the app matches the hotel check in date. Not sure if by design or luck. I can't find anything that would be considered terms and conditions. But there is nothing about a 2 month cut off in the FAQ.
 
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OzEire

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Same experience. More than half of my 'check-ins' (completed in hotel during my stay) have been refused because the Accor validation took over two months to process. As Medhead says, Clowns!
 

medhead

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Well I've asked for a link to the Terms and Conditions. Pointed out that the FAQ for Places says nothing about 2 months and that I followed the instructions in the FAQ. Not to mention that my claim for the check in was made when I check in. The response:

Having taken your observations into account, we have forwarded your comments to our expert team and are currently awaiting their response.
 
D

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I had some pendings from the last 3 months. The points finally hit my account yesterday!
 

OzEire

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I love this thread title.

I stay in Accor very often and mostly they are adequate (not great, but does the job well enough)...

However, a little too often, Accor just seems to get it wrong... and the company usually does nothing or makes things worse when dealing with Status (read: loyal) customers.

I think an occasional little rant would be cathartic.

OzEire
 

ChrisDPom

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Interesting. The date for the check in the app matches the hotel check in date. Not sure if by design or luck. I can't find anything that would be considered terms and conditions. But there is nothing about a 2 month cut off in the FAQ.

Had a few sites where I have had different day booked problems when using apps and web. Mainly booking Europe when European time is still a day behind us in Oz. Twice happened with Accor. I automAtically book evenings only in Oz now to avoid this potential issue.

Only once had to claim points not loaded (Linz) and actually went smoothly.

Agree the(mainly positive comments on the actual hotels) and the minor frustration with their website.

Lets hope if they ever do upgrade their web stuff they actually improve it - seen enough "Improved" sites over the years that have had glitches that take years to rectify!!

Chris
 
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