The velocity programme changes are completely unfair and the details were not communicated nor worded to a reasonable degree. I have been Platinum or Gold continuously for the past 20 years. I am flying 70,000 miles annually, but am now missing out on both Velocity Gold and Qatar Gold due to these programme changes. Let me sum up the problems:
***ISSUE #1) "From 1 October you need 50% to come from VA operated/marketed flights". I accumulated my required 400 status credits (under old programme) 3 months after my Feb 2025 review date, to maintain Gold. Mostly these came from international partner airlines. Those are a complete WASTE as the "after 1 October" statement is referring to "review dates after 1 October". The wording was ambiguous. Many other members have stated this below.
****ISSUE #2) Velocity is not willing to revert the allocation of miles/status to Velocity afterwards (like their partners such as Qatar Air are normally willing and able to do). Returning the miles and status credits would enable me to reach Gold with Qatar Air instead of having wasted them on my VA account. It will now cost me $5,000 to purchase the missing Qatar Air status credits.
***ISSUE #3) International travellers like me are totally disadvantaged, as there are almost NO VA marketed flights available internationally, and those that are available (weeks away from your preferred dates) will be 30+ percent higher priced than what the airline (e.g. SA, Qatar) charges directly on their website. No one-way flights coming into Australia, nor return flights from overseas to Australia, nor multi-city bookings, are possible to book on the Velocity website.
***ISSUE #4) Family pooling doesn't work to achieve status credits for your VA marketed flights. WHERE AND WHEN was this proactively communicated? I have just made business class bookings for my partner, to try achieve those missing status credits, only to find out this ALSO doesn't apply.
I have offered Velocity 2 zero-cost solutions but they have knocked them back. How can I file a formal complaint on this issue? Ridiculous measures taken by Velocity and with no sign of any understanding nor flexibility. They have become the new Qantas... actually worse. I was committed to them for the past 20 years and feel completely mistreated.
***ISSUE #1) "From 1 October you need 50% to come from VA operated/marketed flights". I accumulated my required 400 status credits (under old programme) 3 months after my Feb 2025 review date, to maintain Gold. Mostly these came from international partner airlines. Those are a complete WASTE as the "after 1 October" statement is referring to "review dates after 1 October". The wording was ambiguous. Many other members have stated this below.
****ISSUE #2) Velocity is not willing to revert the allocation of miles/status to Velocity afterwards (like their partners such as Qatar Air are normally willing and able to do). Returning the miles and status credits would enable me to reach Gold with Qatar Air instead of having wasted them on my VA account. It will now cost me $5,000 to purchase the missing Qatar Air status credits.
***ISSUE #3) International travellers like me are totally disadvantaged, as there are almost NO VA marketed flights available internationally, and those that are available (weeks away from your preferred dates) will be 30+ percent higher priced than what the airline (e.g. SA, Qatar) charges directly on their website. No one-way flights coming into Australia, nor return flights from overseas to Australia, nor multi-city bookings, are possible to book on the Velocity website.
***ISSUE #4) Family pooling doesn't work to achieve status credits for your VA marketed flights. WHERE AND WHEN was this proactively communicated? I have just made business class bookings for my partner, to try achieve those missing status credits, only to find out this ALSO doesn't apply.
I have offered Velocity 2 zero-cost solutions but they have knocked them back. How can I file a formal complaint on this issue? Ridiculous measures taken by Velocity and with no sign of any understanding nor flexibility. They have become the new Qantas... actually worse. I was committed to them for the past 20 years and feel completely mistreated.
