Lounge Dragons Mel don't know the rules

[samh004]

I've only had one issue in recent times and it was from a new staff member, but I remained cool and calm and a more senior staffer pointed out I was allowed access. Would have hated for the experience to be with a DYKWIA type.

 

[winfred]

The description of the child access policy is clear that the rather generous rules are for Qantas operated lounges. If you are going to a CX lounge, you are bound by their policy (and that seems more restrictive, if you follow the Qantas website decription for child access policy for oneWolrd lounges)

The webpage I posted made no reference in the main content or notes about different child access policy.

 

[straitman]

I often use arrivals access, and rarely have a problem. Definitely send feedback so it can be followed up.

I used anytime access a couple of weeks ago*. :shock:

Oops. Not meant to do that are you :?:

*​I did actually have a legitimate method of entry available as well.

 

[SpudOz]

The webpage I posted made no reference in the main content or notes about different child access policy.

I agree. The website is conflicting. While the child access rules are posted on another page, the webpage you referenced does indicate that you have access to the lounge for yourself, a guest & 2 kids under 18.

 

[Jaryd]

The whole QF lounge access domestically is a bit of a mess.

Your access can be gained through lots of methods;
Boarding pass
Phone
Qff card
Even nowadays a iWatch!

I have never in hundreds of flights had my QFF card checked domestically (yes I know it's a white card, but all the same)
I normally then get a BP from the J dragons who will check me in etc.

I've got zero doubt that I could get access at any day and any time into a lounge, I reckon with enough bravado and you are golden.

As an example do you think that the lounge staff will borrow your arm to scan your watch? Or for that matter ask you to take your watch off?


Don't get me wrong, I'd rather the above than BA Dragons, who act like they are guarding the Crown Jewels, and even they go so far as to encourage you to go to a lesser lounge. (JFK in particular is notorious)

I had a ridiculous experience the other day at LHR T5 first lounge where I was told that QF aren't even considered a partner airline anymore as they are now aligned with emirates. My response was 'that is ****' to which BA dragon could not compute.

All I asked was if there was any way to get an extra guest in as they were travelling on same booking.

Just. Mean.

 

[OzEire]

The problem is that lounge staff think they know best (since on many occasions they are guarding the lounge from unauthorized pax trying to gain entry using all kinds of excuses). As others here have found, its difficult, near impossible, to get them to change their view - even presented with a webpage that clearly shows they are wrong (and often the web pages aren't clear).

 

[boomy]

Don't understand why people still use their BPs to enter lounges when flying domestic. Just use the QF card and no one will talk to you. Sometimes it's just better to be smart rather than right.

 

[samh004]

Don't understand why people still use their BPs to enter lounges when flying domestic. Just use the QF card and no one will talk to you. Sometimes it's just better to be smart rather than right.

That works more often than not with a white card... probably less often with a Platinum or lower card

 

[boomy]

That works more often than not with a white card... probably less often with a Platinum or lower card

From what I've seen so far the only difference is the lounge Angels will only take a glimpse at P1 cards but they will take a better look at the date on WP or lower cards to make sure they are not expired.

 

[BD1959]

From what I've seen so far the only difference is the lounge Angels will only take a glimpse at P1 cards but they will take a better look at the date on WP or lower cards to make sure they are not expired.

...and I've only seen this at MEL, not SYD nor ADL.
YMMV.

Regards,

BD

 

[kevrosmith]

From what I've seen so far the only difference is the lounge Angels will only take a glimpse at P1 cards but they will take a better look at the date on WP or lower cards to make sure they are not expired.

Always use my Platinum card to enter SYD J and BNE J Lounges. Never get much of a close inspection (never really let them either, but they never seem too perturbed).

The few times I needed arrivals at CNS (over a year ago now), they always made a bit of noise, but I think mostly only because they seem to record entries by classification (JQ, OW, QF etc.). Now that I know some of the staff there better, it'd probably be easier.

 

[jakob01]

As a WP, I find the wave of a card gets me in to SYD or MLB - if anything, they seem to look at the date of expiry and show no interest if I have a boarding pass or not (printed, or otherwise.) PER is a completely different story, however; they grab your card and scan it each and every time. God help you if you're travelling J*Star, as I've had to show my WP card, J*Star boarding pass and even my itinerary to get in. I am more than happy to have my card scanned to ensure my entitlement to enter, but it is the lack of consistency that is odd. I'd considered the scan is done to keep track of how many who enter, plus who is there in case they need to call a PAX for any reason. The fact this is not done in SYD or MLB means it isn't important. PER is run so tightly it has begun to affect its enjoyment level. (Don't get me started on the interrogation to be allowed to have a glass of wine...)

 

[JohnK]

Don't understand why people still use their BPs to enter lounges when flying domestic. Just use the QF card and no one will talk to you. Sometimes it's just better to be smart rather than right.

They sometimes ask to see the boarding pass.

And recently in BNE I have noticed they are taking a closer look at the boarding pass.

 

[boomy]

They sometimes ask to see the boarding pass.

Since QF introduced the card as alternative to BP I was only asked to scan it a couple of times in ADL and PER, never in SYD/MEL/BNE.

And recently in BNE I have noticed they are taking a closer look at the boarding pass.

Exactly! That's why it's better to use the card. They will also take a closer look, at the expiry date, and let you in.
It just saves the hassle in case you get someone who doesn't know the rules like in the OP's case.

 

[hossein_au]

That works more often than not with a white card... probably less often with a Platinum or lower card

Especially in CBR. They check my onward flights probably 8 out of 10 times.

Having said that, I usually use J lounge in CBR as arrival and when they ask about my onward journey and I tell them I have just arrived from wherever, they never check!

 

[hossein_au]

From what I've seen so far the only difference is the lounge Angels will only take a glimpse at P1 cards but they will take a better look at the date on WP or lower cards to make sure they are not expired.

A few weeks ago (22 April at around 1:30PM) at the main entrance to MEL lounge they had six (6) people: 2 lounge angels (standing on either side of the entrance), plus a row of 3 people sitting at make-shift desks with computers and scanners, plus a person standing behind the 3. Every single person entering the lounge was asked to scan their BP, iPhone, etc by one of the 3 people. If not checked in already, one needed to get checked in by one of the angles.

Yesterday, I noticed they had narrowed the main entrance to MEL lounge (by using a short pillar and rope) so that only one person could enter at a time, and there were 2 angles standing on either side. I just flashed my QF card and entered without them batting an eyelid.

 

[BD1959]

A few weeks ago (22 April at around 1:30PM) at the main entrance to MEL lounge they had six (6) people: 2 lounge angels (standing on either side of the entrance), plus a row of 3 people sitting at make-shift desks with computers and scanners, plus a person standing behind the 3. Every single person entering the lounge was asked to scan their BP, iPhone, etc by one of the 3 people. If not checked in already, one needed to get checked in by one of the angles.

Yesterday, I noticed they had narrowed the main entrance to MEL lounge (by using a short pillar and rope) so that only one person could enter at a time, and there were 2 angles standing on either side. I just flashed my QF card and entered without them batting an eyelid.

Don't know whether it's still the case, but many moons ago I've used the QF Service desk inside the MEL QP to check-in for a JQ flight.

In this instance, would normally have to gain access in order to check-in (I appreciate the MEL QP is probably unique in its layout).

Regards,

BD

 

[boomy]

A few weeks ago (22 April at around 1:30PM) at the main entrance to MEL lounge they had six (6) people: 2 lounge angels (standing on either side of the entrance), plus a row of 3 people sitting at make-shift desks with computers and scanners, plus a person standing behind the 3. Every single person entering the lounge was asked to scan their BP, iPhone, etc by one of the 3 people. If not checked in already, one needed to get checked in by one of the angles.

What an effective distribution of manpower!
Let's close the customer service centre in MEL and send all the employees to police the QC
Btw, I never saw that in hundreds of flights ex MEL but I'm usually departing either morning or evening times when it's busy and there are just two angels standing in the main entrance checking briefly cards/BPs.

 

[hossein_au]

What an effective distribution of manpower!
Let's close the customer service centre in MEL and send all the employees to police the QC
Btw, I never saw that in hundreds of flights ex MEL but I'm usually departing either morning or evening times when it's busy and there are just two angels standing in the main entrance checking briefly cards/BPs.

That was the one and only time I had seen that. I think it might have been testing of a new system rather than enforcing eligibility.

 

[amaroo]

I've seen 6 (uniformed) people stare/photograph a fruit bowl at the J BNE lounge ... it was a nice bowl