Loss of exit row - Facebook rant

[mannej]

It is, as I noted in post 11. Having children in the booking is also a reason you're not allowed to seek an exit row.

Having just completed a booking with 2A, 1C and 1I, I wasn’t able to select an exit row seat as I had the infant attached to my name, but my wife was able to select from the exit rows if she wanted to. For reference, it was an overwing exit on a 737 as well.

 

[boomy]

Not necessary related to this case but in general CL can override any pax, even P1.

 

[JohnK]

I've seen this way too often from Qantas and other airlines. Ask for one thing and something else gets stuffed up.

And yes airlines are very arrogant because they are allowed to be arrogant. If this person had not gone to Facebook they would not have had an instant refund.

 

[CaptJCool]

This post has gone viral so I suppose Qantas wont exactly get bothered given the bassinet and well meaning but .......sister

 

[JohnK]

I still don't understand how a simple bassinet request has caused a seating rearrangement to others in the booking. Yes it's a big group but there were unnecessary changes made by Qantas.

As I said above I've seen this way too often from Qantas and I've experienced this myself. Wife and I travelling on separate bookings and I have 2 aisles booked and when we get to airport we are seated next to each other. Someone thought they would help us out when we didn't need assistance nor ask for assistance. This was a simple domestic flight and involved a Platinum.

 

[mannej]

It is so easy for a social media rant to turn into a rabble

 

[justinbrett]

It is so easy for a social media rant to turn into a rabble

Absolutely. The comments are off the wall.

One of them was coughing that Qantas made them pay for food and coffee on a $500 flight. There’s no qantas branded route that charges for food or non alcoholic drinks.

Just idiots doing idiot things because they’re idiots.

 

[Pinkerrific]

So it takes another turn! Seemingly back to a QF (wiping the entire seat selection instead of just one). This is better than tennis!

Seriously Qantas how hard is it???? the mind just boggles at how some of these clowns even get employed.

 

[justinbrett]

Qantas posted again - I think they’re starting to get annoyed.

Thank you for all the comments. We have responded to this post twice previously and have been discussing this directly with Peta and the family when this was originally posted. We want to make it very clear that Platinum and Gold Frequent Flyer members do not override a seating request that has already been requested. The family were never seated away from each other when there was an oversight in seating changes to accommodate a request made in the booking. We have refunded the seating costs originally paid and have made sure the family are comfortable onboard. We also want to make it clear that we would never intentionally seat under aged children away from an adult when booked together. Thank you.

Personally I don’t think OP has given us the full story - and Qantas can’t give out personal information.

If I was Qantas, I wouldn’t be going out of my way to help them (like some people have suggested, give upgrades to J) - it only encourages this behaviour.

 

[UP4014]

Qantas posted again - I think they’re starting to get annoyed.


Personally I don’t think OP has given us the full story - and Qantas can’t give out personal information.

If I was Qantas, I wouldn’t be going out of my way to help them (like some people have suggested, give upgrades to J) - it only encourages this behaviour.

If QF want a social media page you live and die by it and how you handle the problems.

QF has never done it well in taking money (or points) and then nessing people around then fixing it properly.

 

[MEL_Traveller]

Qantas posted again - I think they’re starting to get annoyed.


Personally I don’t think OP has given us the full story - and Qantas can’t give out personal information.

If I was Qantas, I wouldn’t be going out of my way to help them (like some people have suggested, give upgrades to J) - it only encourages this behaviour.

Maybe the OP didn't give the full story because they weren't told the full story? And that full story sounds like it was a qantas error caused by trying to accommodate a change in seat preference. Qantas acknowledges this with the word 'oversight'. And of course the prompt refund which seems to suggest some sort of acceptance of that oversight.

Interestingly the qantas response chooses to focus on gold and platinum frequent flyers. Why not just say no frequent flyer can cause another passenger to move involuntarily? After all, to move any passenger from a paid seat would be in breach of the terms and conditions unless it could be shown it was for operational or safety measures. So why not just say that?

 

[Happy Trails]

Interestingly the qantas response chooses to focus on gold and platinum frequent flyers. Why not just say no frequent flyer can cause another passenger to move involuntarily? After all, to move any passenger from a paid seat would be in breach of the terms and conditions unless it could be shown it was for operational or safety measures. So why not just say that?

I wouldn't read too much into that - just responding to this part of the original rant.

"There is a loophole apparently that states that Gold and Platinum Frequent Flyer passengers have the right to basically get priority seating and they can kick Bronze and Silver members out of their seats no matter how long ago those people booked."

 

[oz_mark]

Interestingly the qantas response chooses to focus on gold and platinum frequent flyers. Why not just say no frequent flyer can cause another passenger to move involuntarily? After all, to move any passenger from a paid seat would be in breach of the terms and conditions unless it could be shown it was for operational or safety measures. So why not just say that?

Qantas are addressing the specific comments about Gold and Platinum frequent flyers mentioned in the initial rant.

 

[Denali]

'We also want to make it clear that we would never intentionally seat under aged children away from an adult when booked together. Thank you."

But doesnt this happen? I know Ive read quite a lot of complaints about it happening.

 

[justinbrett]

'We also want to make it clear that we would never intentionally seat under aged children away from an adult when booked together. Thank you."

But doesnt this happen? I know Ive read quite a lot of complaints about it happening.

I think it may have happened, that the computer allocated separate seats if the flight was full. However, I am almost certain that they'd try to fix it in check in, and if not, the cabin manager on board would. I've seen the cabin manager moving people around more times than I can remember to seat families together.

I don't buy that Qantas greet them with `too bad, so sad - good luck!` at the aircraft door - which is entirely different. As far as I`m concerned they have until the aircraft pushes back to fix the issue - and I`m pretty sure legally they have to.

Yeah - you`ve read a lot of comments, I`ve read a lot of comments. A lot of them aren`t true - some people think that Qantas owes them something and go out of their way to discredit them (I`m really not sure why). They`re not perfect but they`re a hell of a lot better than most airlines.

 

[MEL_Traveller]

Qantas are addressing the specific comments about Gold and Platinum frequent flyers mentioned in the initial rant.

They may have been, but from a PR perspective they are free to expand that to include 'any' rather than limiting it to gold and platinum, regardless of what the OP may have stated. It is what I would have done (provided of course it is true).

 

[UP4014]

Qantas owes what it charges for and then failed to deliver on and was forced to refund in public.

QF do have a habit of to bad so sad right when a poor innocent sod has parted with cash.

You have an opinion and so do we all.

 

[JohnK]

The downgrades from fully paid business class to economy class with no offer of compensation are a classic example. And when pushed Qantas then offers a difference between cheapest business class and full economy which can be more expensive than business class so no refund.

 

[justinbrett]

The downgrades from fully paid business class to economy class with no offer of compensation are a classic example. And when pushed Qantas then offers a difference between cheapest business class and full economy which can be more expensive than business class so no refund.

Well that certainly would piss me off. Must be rare though.

 

[MEL_Traveller]

Well that certainly would piss me off. Must be rare though.

Unfortunately it's not rare. It's the standard compensation regime they use.

QF doesn't have a particularly good track record in the department of refunds, so the OP's post was more likely to be true than not. Sure other parts of the story have come out, but an initial refusal to refund was not out of the ball park given the many similar discussions we've had here on AFF.