Losing Classic Awards at Payment Stage

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Just checking others experience but in 2 consecutive days I have logged in and selected 2 award J seats to LAX and selected the seats, needed to change passenger details and got through to the payment page and this stage I have lost the seats. A message appears unable to make a booking. It is my wife's Platinum account but I remove her details from the booking and swap for me (NB) in the booking as she will buy a revenue ticket, would this make any difference?
These bookings were put through at 10.00am as soon as the seats were released.
 

Pushka

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Just checking others experience but in 2 consecutive days I have logged in and selected 2 award J seats to LAX and selected the seats, needed to change passenger details and got through to the payment page and this stage I have lost the seats. A message appears unable to make a booking. It is my wife's Platinum account but I remove her details from the booking and swap for me (NB) in the booking as she will buy a revenue ticket, would this make any difference?
These bookings were put through at 10.00am as soon as the seats were released.
That’s a possible reason and I’ve booked seats using my account for son and DIL and had to call to finalise. I mentioned this to the consultant and wasn’t charged extra. Call them. Or get your partner to if it’s her account.
 
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That’s a possible reason and I’ve booked seats using my account for son and DIL and had to call to finalise. I mentioned this to the consultant and wasn’t charged extra. Call them. Or get your partner to if it’s her account.
Thanks will do , the stress is not doing me any good!
 

blackcat20

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Theyve had a known issue for a few months for WPs booking awards; call and get the phone fee waived.
 

BD1959

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I had a situation about 15months ago where I was looking to book a very involved multi-City Award. Everything would stick except the final J SYD-MEL!! (and this included a mix of QF/CX/EK). In frustration, I called the Plat Line and it turned out to be some system error (who'd have thought it!!). Not only were they able to eventually book it (after seeing the issue for themselves), they also suggested I switch a MEL-BNE-HKG by requesting the MEL-HKG be freed ... which she was able to do and confirm within a couple of minutes. No phone fee charged due to not being able to book online.

Call them.

Regards,

BD
 
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Pushka

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Thanks for responses see how we go tonight, is there a recommended time to call the Platinum line?
On the platinum line I’ve never had any problems at any time. I try avoid obviously busy times - eg public holidays etc. Should be fine at any time currently.

Good luck!
 

Stevo.1702

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Similar issues with a recent QR/AA booking. As soon as you explain that there are issues with the booking process and it can't be online they should waive any assistance fees.
 
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I thought I would provide an update. My wife was unable to call QF last night so I went ahead and booked the tickets but under her name which was not the preference, however, I was able to complete the booking.I was reluctant to wait any longer due to the flights being in December 2019. I have taken screenshots, hopefully we can explain to QF the fault in the booking system and get a name change on the ticket without incurring a points penalty. Thanks
 

mikew

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I thought I would provide an update. My wife was unable to call QF last night so I went ahead and booked the tickets but under her name which was not the preference, however, I was able to complete the booking.I was reluctant to wait any longer due to the flights being in December 2019. I have taken screenshots, hopefully we can explain to QF the fault in the booking system and get a name change on the ticket without incurring a points penalty. Thanks

Ring qantas by midnight the same day and say you made a mistake. They have a same day policy and should fix
 

edwina86

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The same thing happened to me tonight. Trying to book QF7 in F in November via my dad's account. They have a new pop up when you go to change the name details and then after entering all the details the booking resulted in an error. I called Qantas and they said they couldn't see any J or F seats in November and that the error was with my computer. So I updated and restarted my computer but could still see the seats showing. So then I tried booking it just with my dad's details left in and it seemed to work. So I did a points transfer and was able to make the booking via my own account. Dad and I are both Qantas Club Bronze so no platinum issues or anything like that. There must be something buggy going on - so annoying!
 
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The same thing happened to me tonight. Trying to book QF7 in F in November via my dad's account. They have a new pop up when you go to change the name details and then after entering all the details the booking resulted in an error. I called Qantas and they said they couldn't see any J or F seats in November and that the error was with my computer. So I updated and restarted my computer but could still see the seats showing. So then I tried booking it just with my dad's details left in and it seemed to work. So I did a points transfer and was able to make the booking via my own account. Dad and I are both Qantas Club Bronze so no platinum issues or anything like that. There must be something buggy going on - so annoying!
I originally thought it was an issue with my laptop I tested the system on PC with the same result, the worst thing is I missed out on flights for two days. My wife did however manage to have the name change organised without penalty.
 

edwina86

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I originally thought it was an issue with my laptop I tested the system on PC with the same result, the worst thing is I missed out on flights for two days. My wife did however manage to have the name change organised without penalty.
What a relief you finally got the seats! And good to know about the name change option but it’d be great if it wasn’t so complicated and buggy in the first place!
 
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