Linking/Unlinking Airline and Accor Accounts

nerdag

Intern
Joined
Dec 12, 2013
Posts
72
Qantas
Platinum
Virgin
Platinum
Hi all,

Is anybody having trouble linking their Accor and Qantas accounts together in the new partnership? I am Plat with both, so it's somewhat worthwhile linking them together.

I keep getting errors when trying, however, and the only thing I can narrow it down to is that I used to do automatic conversions to QF pre-2021. I am now unable to deactivate the automatic conversions despite this being the advice.

Have contact Accor support and surprise, radio silence.

Any tips on how to deactivate automatic conversions, or what else might be going on? The usual suspects of name on account and correct FF/Accor numbers have been ruled out.
 

oz_mark

Enthusiast
Joined
Jun 30, 2002
Posts
19,617
Are you linked to another airline partner (e.g. Flying Blue)? If so, that needs to be unlined.

As for the autoconversion, not sure how you undo that.
 

nerdag

Intern
Joined
Dec 12, 2013
Posts
72
Qantas
Platinum
Virgin
Platinum
Are you linked to another airline partner (e.g. Flying Blue)? If so, that needs to be unlined.

As for the autoconversion, not sure how you undo that.
Never been linked to another airline. Accor points are useless for using in their own properties, so I always converted them to QF, until the autoconversion stopped.

I've tried using them since then to book rooms etc, but it's always been more trouble than it's worth domestically.
 
Now with contactless delivery, shop online to get drinks delivered to your door or pick up in-store in 30 minutes. Lowest Liquor Price Guarantee. Biggest Range.

AFF Supporters can remove this and all advertisements

Bell21

Active Member
Joined
Jan 11, 2018
Posts
685
I'm also having difficulty and waiting for early next week for accor to come back to me to sort it out - apparently, there are some issues linking accor to qf if you've recently had accor linked to another airline?
 

SYD

Established Member
Joined
Oct 5, 2009
Posts
1,259
Qantas
Platinum
Virgin
Gold
I'm also having difficulty and waiting for early next week for accor to come back to me to sort it out - apparently, there are some issues linking accor to qf if you've recently had accor linked to another airline?
I’m trying to unlink my FB account (Miles+Points). Accor responded quickly to my request alas the info provided didn’t work for me, so I’ve gone back to them.

I posted their response here (post #145):
 

twiningb

Active Member
Joined
Sep 2, 2015
Posts
669
I submitted an online request and got nothing.

But when I called them: They had suspended my ALL account due to supposed suspicious activity, but didn't tell me and didn't stop me from making a new booking under the account.

I had to change my password and send ID, and then they unlocked my account. At that point the link went through.
 

Bell21

Active Member
Joined
Jan 11, 2018
Posts
685
Just as an fyi - if you had your Accor account linked to KLM, you have to wait a year from when you joined up to be able to then link your account to qantas.
 

SYD

Established Member
Joined
Oct 5, 2009
Posts
1,259
Qantas
Platinum
Virgin
Gold
Just as an fyi - if you had your Accor account linked to KLM, you have to wait a year from when you joined up to be able to then link your account to qantas.
Yep. That rule works for both FF tie-ups (can only switch from one to another after 12mths).

Some of us have had the AF/KLM tie-up since 2019 - I'm still waiting for mine to be manually unlinked. Ironically, the power to unlink QFF via your Accor account apparently is there up front....
 

Bell21

Active Member
Joined
Jan 11, 2018
Posts
685
Yep. That rule works for both FF tie-ups (can only switch from one to another after 12mths).

Some of us have had the AF/KLM tie-up since 2019 - I'm still waiting for mine to be manually unlinked. Ironically, the power to unlink QFF via your Accor account apparently is there up front....
Thanks - what did you mean by 'Ironically, the power to unlink QFF via your Accor account apparently is there up front...."
 

SYD

Established Member
Joined
Oct 5, 2009
Posts
1,259
Qantas
Platinum
Virgin
Gold
Thanks - what did you mean by 'Ironically, the power to unlink QFF via your Accor account apparently is there up front...."
There’s currently no way for us to unlink FB and switch over to QFF. However, the Accor site suggests that we are able to unlink QF (even though it’s only just started - and your 12mth click will still be ticking). Someone who has linked QF can probably confirm or not if that functionality exists?
 

oz_mark

Enthusiast
Joined
Jun 30, 2002
Posts
19,617
There’s currently no way for us to unlink FB and switch over to QFF. However, the Accor site suggests that we are able to unlink QF (even though it’s only just started - and your 12mth click will still be ticking). Someone who has linked QF can probably confirm or not if that functionality exists?

A button exists, although I am not planning to see if it works :)

Capture.JPG
 
Top