jetsetvagabond
Newbie
- Joined
- Feb 15, 2009
- Posts
- 1
I booked a flight online with LAN late last year LIMA to RIO return. The first leg of the trip was completed no problem, however on trying to change the date of my return flight I have encountered endless problems. My flight restrictions are; 12 months max stay at destination, $50USD penalty to change flight date. Over the phone LAN tell me that my max stay at destination is 2 months and that i will incur more than $300USD in penalties. When I disputed this and called back 2 hours later LAN tells me that I could not change this flight at all.
I emailed a complaint to LAN, a MR Francisco Gomez responded apologizing and sent a copy of my original flight restrictions and said I could change my flight. On calling LAN again they again tell me that I cannot change my flight at all, even when I explained the email stating otherwise from Mr Gomez, they still refused to help me. When I again emailed Mr Gomez, he told me the call centre was in the wrong but refuses to help me further. So I am in a stalemate, the call centre refuses to change my ticket and the complains managager acknowledges the fault but refuses to help me resolve it, so, I lose my ticket with no refund and am stranded in a foriegn country. I have spent a fortune on the phone trying to resolve this, they have hung up on me, called me a liar, put on hold for half an hour then disconnected me. I have called and emailed dozens of times but LAN simply refuses to resolve this issue. It is obviously a glitch in their system, which they admit, but refuse to remedy it for me. I am an experienced world traveler for more than 20 years and have never encountered incompitence like this.
I emailed a complaint to LAN, a MR Francisco Gomez responded apologizing and sent a copy of my original flight restrictions and said I could change my flight. On calling LAN again they again tell me that I cannot change my flight at all, even when I explained the email stating otherwise from Mr Gomez, they still refused to help me. When I again emailed Mr Gomez, he told me the call centre was in the wrong but refuses to help me further. So I am in a stalemate, the call centre refuses to change my ticket and the complains managager acknowledges the fault but refuses to help me resolve it, so, I lose my ticket with no refund and am stranded in a foriegn country. I have spent a fortune on the phone trying to resolve this, they have hung up on me, called me a liar, put on hold for half an hour then disconnected me. I have called and emailed dozens of times but LAN simply refuses to resolve this issue. It is obviously a glitch in their system, which they admit, but refuse to remedy it for me. I am an experienced world traveler for more than 20 years and have never encountered incompitence like this.
