JimBedoney
Newbie
- Joined
- Apr 26, 2017
- Posts
- 3
Hi guys
Very sorry if this has been mentioned elsewhere - I tried to use the search function but not quite sure what combination of terms to use.
In short, I booked a reasonably comprehensive trip to the US using FF points 7 days ago (130,000 odd points, multi-leg, predominantly on AA other than the international component).
Due to issues with the internet I booked on the phone and they waived the fee. I have been charged the $432 in taxes, have the itinerary in my inbox and can see the booking on the Qantas app. However, Qantas is yet to deduct the points or issue my e-ticket, whereas my mate who booked at the same time online had the deduction processed and ticket issued instantaneously.
Is this normal? Any chance there's been an error?
I spoke to Qantas twice via Facebook who told me they referred it to ticketing with no further info, but I don't have time to sit on the phone for an hour waiting to speak to an operator.
cheers
Very sorry if this has been mentioned elsewhere - I tried to use the search function but not quite sure what combination of terms to use.
In short, I booked a reasonably comprehensive trip to the US using FF points 7 days ago (130,000 odd points, multi-leg, predominantly on AA other than the international component).
Due to issues with the internet I booked on the phone and they waived the fee. I have been charged the $432 in taxes, have the itinerary in my inbox and can see the booking on the Qantas app. However, Qantas is yet to deduct the points or issue my e-ticket, whereas my mate who booked at the same time online had the deduction processed and ticket issued instantaneously.
Is this normal? Any chance there's been an error?
I spoke to Qantas twice via Facebook who told me they referred it to ticketing with no further info, but I don't have time to sit on the phone for an hour waiting to speak to an operator.
cheers
