Krisflyer SQ Waitlist

[Ktan89]

Hi All, I have miles expiring end of December, I know there is a 6 month extension if we dont use it.
Question is: If I book an award flight now and a waitlisted option becomes available, am I able to redeposit the miles back to my account to book the waitlisted option?

Expiring Miles - End of December
Flight booked End of January
Waitlist flight early February.

Will the miles go back or will it disappear because it is expired?

 

[serfty]

@albatross710 , @Cruiser Elite I have a confirmed Saver redemption MEL-SIN in Business on a Thursday.

I am looking to change to the Friday - when I do a search I see the same flight on the Friday offered as a waitlist saver:



If I go to manage my original booking, and select CHANGE, after searching the Friday flight comes up as an option without Waitlist mentioned:



If I select and go to the next page, I see:


And:

My Question is, If I proceed am I moving to a Waitlist rather than confirmed and losing my original booking or will this confirm my booking on Friday's flight?

 

[Cruiser Elite]

Well at the risk of any SQ Web Site vagaries I would say YES you are giving up your confirmed J Rdpt for a W/L J Rdpt and if it clears it will clear free of charge - best you contact them if you can before proceeding - that don’t help much does it?

 

[serfty]

Well at the risk of any SQ Web Site vagaries I would say YES you are giving up your confirmed J Rdpt for a W/L J Rdpt and if it clears it will clear free of charge - best you contact them if you can before proceeding - that don’t help much does it?

Thanks - How lucky do I feel? Going by reports that SQ call centre wait times are pretty bad (but not as much as QF's) I'll give that a miss.

I guess one solution is to book a waitlist and cancel the Thursday booking should the Friday one be cleared. Of course that comes at a penalty ...

 

[lonewolf]

Hi guys,

I am sure there are threads out there on this and i tried reading some other websites on krisflyer waitlists. I was wondering if there are any recent threads on it as i heard since covid singapore airlines have changed in terms of customer service and phone support. I presume with waitlists i will need to call them up on the phone?

What i wanted to do was put down a couple of waitlist options as well as book a flight at a higher points rate for the same day? Or even separate days if i could do that? I just have no idea how it works, as when i tried i was able to only select waitlists for the same points amount as my reserved flight i selected....

Do i have to make it separate bookings to use waitlist for separate points amounts and then if i get the waitlisted flight, I need to use phone support to cancel the other flight and get my points back?

 

[BriarFlyer]

Waitlists work as though you are actually booking the flight, except you don't pay. You select the flight, add the passenger(s) details, and a PNR is created. So you need to have the miles in your account to cover the waitlisted flight, but you can waitlist several/many. The idea being, if you have limited miles in your account, do your waitlists first, then book the flight that's available. And, yes, if a waitlist clears then you will need to call and cancel the booked flight to use those miles.

 

[serfty]

And, yes, if a waitlist clears then you will need to call and cancel the booked flight to use those miles.

Doesn't this cost penalties such as USD75?

 

[madrooster]

And, yes, if a waitlist clears then you will need to call and cancel the booked flight to use those miles.

If it's a route that you already have a ticket on, eg. you're ticketed 25APR SIN/LHR and waitlisted 26APR SIN/LHR and it clears, then it's treated as a date change so there's no need to refund/rebook as long as the waitlist was done in the same PNR as the original SIN/LHR.

 

[serfty]

as long as the waitlist was done in the same PNR as the original SIN/LHR.

I guess that can't be done online?

 

[madrooster]

I guess that can't be done online?

Correct - over the phone only.

 

[Matt_01]

@BriarFlyer more recently my experience calling SQ and waiting on hold for a while I have been able to waitlist flights without points in my account. I received the standard blurb about the 3-5 day TTL but asked for that to be extended and was given 6 months. I have also had some waitlists clear for route changes, basically the same start/end point BNE-SIN to MEL-SIN on the same date of travel and cannot remember if the the PNR changed it was the same miles and I seem to recall the taxes changed slightly.

@serfty there were none of the standard USD change penalties applied.

 

[Cruiser Elite]

Date and destination changes for confirmed Booking Reference (PNR) flts can easily be done online provided it shows availability - date changes same dest will be free of charge - destination change may require re-pricing with adjustment to pts and $s but that will show online.

You can also change class if you can find availability but obviously that will re-price also.

Again it always depends on availability and given current wait times for calling KF then much better to do online if possible. I have changed dates online for a couple bookings in last month or so and with some other changes I have had to call or use Chatbot

 

[lonewolf]

How does waitlist work with the KrisFlyer spontaneous escapes promos?

 

[serfty]

If it's a route that you already have a ticket on, eg. you're ticketed 25APR SIN/LHR and waitlisted 26APR SIN/LHR and it clears, then it's treated as a date change so there's no need to refund/rebook as long as the waitlist was done in the same PNR as the original SIN/LHR.

I have also had some waitlists clear for route changes, basically the same start/end point BNE-SIN to MEL-SIN on the same date of travel and cannot remember if the the PNR changed it was the same miles and I seem to recall the taxes changed slightly.

Again it always depends on availability and given current wait times for calling KF then much better to do online if possible. I have changed dates online for a couple bookings in last month or so and with some other changes I have had to call or use Chatbot

Thanks for that, 40 minutes on hold and the agent could not hear me. They promised a call back within 15 minutes - 13 minutes later they did.

I now have a PNR with both a confirmed segment and one waitlisted for the next day.

Thanks all for the advice!

 

[serfty]

I now have a PNR with both a confirmed segment and one waitlisted for the next day.

In checking this booking with one confirmed and one waitlisted , I see the following:



Not having a user guide, what does this do if I select it.

 

[Matt_01]

In checking this booking with one confirmed and one waitlisted , I see the following:

View attachment 274519

Not having a user guide, what does this do if I select it.

I cannot remember exactly however I am pretty sure you will get a message pop up to contact the call centre, in order to confirm the change.

 

[Cruiser Elite]

Click it and see it will not make any cleared flts disappear

 

[serfty]

Click it and see it will not make any cleared flts disappear

I found some FAQs.



I am wary of using it!

https://tinyurl.com/SQWaitListFAQs

 

[Matt_01]

I found some FAQs.

View attachment 274662

I am wary of using it!

https://www.singaporeair.com/en_UK/sg/faqCategory/?category=18514#question-1060386

I would recommend you set aside some time put your phone on charge put it on speaker and give SQ a call. As stated above I cannot remember the exact process we went through however MrsM and MissM waitlist flights MEL-SIN were confirmed via a phone call after receiving such a link, their second segment was also confirmed as remaining in tack. I would suggest that like QF the SQ pop-ups and general email messages are just all over the place and not a correct reflection on what is actually in-place.

 

[serfty]

Emboldened by the reference to "Review Page" implying there is an additional step before comitting, I decided to give it a go.

The wheel spun in the middle of the screen for about 25 seconds then brought my original booking back.

After further research I believe it's likely not the right tool for my situation.