Cancellation of points flight with taxes made on-line 1 April. Got an e-mail saying, yes, accepted, will do.
Called abt mid may to check - said was 'in process but cannot give you a time yet'.
Called 18 June and told
already escalated and points and $ would be back in 48 work hours (I knew the $ bit was BS).
Absolutely assured, all
done & dusted.
I remembered to check yesterday - nothing.
Got the name of a person to address an e-mail to & sent yesterday. Just got a mostly canned response from some other person asking for some 'verification' information.

So I was absolutely lied to on the last call; I will generously concede not necc by the agent, but by SQ's 'systems'.
i can't believe any airline could be worse than Qantas, but SQ has managed it.